Data and Business Analytics, Customer Service, Vendor management

KADEJAH LEWIS

407-***-**** ***.*****@*****.***

https://www.linkedin.com/in/kadejah-lewis

PROFESSIONAL SUMMARY

Data-driven professional with a certification in Data Analytics from eCornell and over 5 years of experience using analytical thinking to drive operational improvements and ensure vendor compliance. Skilled in identifying trends, resolving data discrepancies, and using insights to enhance performance and mitigate risks. Demonstrated ability to collaborate with cross-functional teams, streamline processes, and contribute to high-impact projects, including the development of a model office at JPMorgan Chase. Passionate about leveraging data to improve decision-making and support business goals.

TECHNICAL & ANALYTICAL SKILLS

• Data Analysis & Reporting, Microsoft Excel (VLOOKUP, PivotTables, Conditional Formatting), Data Cleaning & Quality Control, Vendor & Compliance Analytics, Microsoft Office Suite, Process Optimization, Risk & Performance Analysis, Project Coordination, Critical Thinking & Problem Solving, Communication & Stakeholder Engagement CERTIFICATIONS & TRAINING

• Data Analytics Certificate – eCornell University • Harvard Manage Mentor Program – While employed at JPMorgan Chase• Public Speaking Member – Toastmasters

RELEVANT EXPERIENCE

JPMorgan Chase Bank – Orlando, FL

Vendor Management Senior Specialist II / EVEE Model Office May 2019 – April 2025

• Analyzed and documented discrepancies in vendor data to support risk mitigation and operational compliance.

• Updated internal search engines and knowledge bases to improve accessibility of data-driven processes.

• Monitored service levels and reported negative trends, offering proactive solutions to maintain performance standards.

• Collaborated across legal, operations, and vendor teams to ensure data alignment and adherence to policy.

• Participated in building a high-performance model office, applying data insights to optimize support workflows.

• Managed periodic reporting requirements (daily, weekly, monthly, quarterly) and escalated process breakdowns with data- backed documentation.

Nationwide / Concentrix – Orlando, FL

Member Service Representative / Assistant Trainer

Jan 2017 – May 2019

• Assisted in reviewing and processing changes to insurance data, ensuring accuracy in member records and billing.

• Supported team development through training and performance feedback, using trend observation to guide coaching.

• Communicated with external partners to verify and update data related to member accounts and vehicle policies. Prologistix / UPS / XPO Logistix – Orlando, FL

Vendor Management / Office Assistant

Mar 2016 – Jan 2017

• Collected and analyzed customer survey data to measure satisfaction across contracts (IKEA, Amazon, MASCO).

• Created and delivered reports on vendor performance metrics aligned to contract terms.

• Tracked and verified order and route data for accuracy, reducing delivery errors and improving customer communication.

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