Customer Service 2 5
Resume:
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+1 ( 9 2 5 ) 2 5 8 - 7 7 5 4 bookhartaaron7@gmail.c om A A R O N B O O K H A R T
S K I L L S
P R O F I L E S U MMARY
Statistical Packages for Social Sciences (SPSS)
E D U C A T I O N
Bachelor of Mathematics and Economics
Majored Units: Institutional Economics, Microeconomics, Macroeconomics, Econometrics, Development Economics, Public Economics, Probability Theory, Statistical Inference, Regression Analysis, Time Series Analysis, Sampling Techniques, Business Statistics, Survey Methodology Majored Units: Research Methods in Social Sciences, Advanced Statistics, Data Management and Analysis, Survey Design and Analysis, Applied Econometrics, Psychometrics, Social Statistics, Time Series Analysis, STATA As an accomplished professional, my primary objective is to synergize the realms of economics, market research, and front office service excellence to foster sustainable business growth and enhance overall market and operational performance. By integrating these critical disciplines, I aim to craft innovative strategies that maximize returns on investment, optimize resource allocation, drive targeted customer engagement, and ensure exceptional service delivery. QuickBooks
Excel
Front Desk
Management
Adaptability
Data
Interpretation
Customer
Service
Excellence
Communication
Skills
Enterprise
Resource
Planning
(ERP) System
March 2020
Leadership
Customer
Relationship
Management
(CRM)
2018-2022
Bookkeeping in QuickBooks
Udemy- Virtual
Majored Units: Using QuickBooks Online to record revenue, Using QuickBooks to record expenses, Doing journal entries in QuickBooks, Using QuickBooks to generate Profit & Loss Statement and other reports, Using bank feeds and reconcile bank accounts, Using payroll to pay your employees and contractors October 2024- To Date
May 2024
May 2024
Microsoft Excel
Udemy- Virtual
Majored Units: Basics of Microsoft Excel, Common Excel functions used in the office, Managing large sets of data, Grouping data in Pivot tables, Using slicers and Pivot charts, Logical functions, Lookup functions, Data presentation and visualization.
Respond to inbound calls, emails, and chats from existing and potential customers. Provide accurate information about loan products, application procedures, interest rates, repayment terms, and eligibility requirements. Handle customer queries, concerns, and complaints in a professional and empathetic manner.
Guide customers through the loan application process and ensure they understand the documentation required.
Ensure all customer interactions are in line with company policies, financial regulations, and data protection laws.
Maintain confidentiality of sensitive customer information at all times. Accurately log call details and customer interactions in the CRM system. WORK EXPERIENCE
Call Centre Agent and Customer Service Representative Concentrix
Ohio
Customer Service Agent
Walgreens
St Augustine, Florida
Customer Service Agent and Accounts Assistant
SIXT
Kailua-Kona, Hawaii
Managed front desk operations and customer inquiries. Processed member applications and account updates. Handled cash transactions and reconciliations.
Maintained records of member accounts and transactions. Assisted with loan applications and documentation. Conducted daily financial reporting and balancing. Provided support to members with account issues and questions. Coordinated with other departments for quality service delivery. Scheduled and managed appointments for member consultations. Assisted in the preparation of financial statements and reports. Responded to customer inquiries via live chat, phone, and email regarding account management, betting rules, and promotions.
Managed and resolved customer complaints, ensuring a high level of satisfaction. Assisted customers with deposits and withdrawals, ensuring smooth processing of transactions.
Investigated and resolved failed or delayed transactions by coordinating with the finance team.
Assisted customers with account verification, password resets, and login issues. Provided technical support for website and app navigation, troubleshooting errors efficiently.
Informed customers about ongoing promotions, bonuses, and loyalty programs. Engaged to support various sections of the finance department including accounts payable, income, benefits, and reporting and analysis. Addressed supplier queries and department queries. Posted Prepayments to Suppliers and analysis of the same at the end of every month. Ensured that all due invoices are processed and paid on a timely basis. Oversaw daily tasks by the rest of the staff and reported to the CEO. January 2024-August 2024
October 2021-December 2021
May 2022-December 2022
Customer Service Agent
AnswerFirst Company
Florida
Contact this candidate