Operations Director F B

AHMED HAJLAOUI

**************@*******.*** 009**-**-**-**-**

PROFILE

Highly accomplished Catering and F&B Operations Director with over 15 years of proven success in the hospitality industry. Adept at driving profitability, exceeding customer satisfaction metrics, and enhancing operational efficiency. Skilled in team leadership, strategic planning, and delivering exceptional guest experiences.

Achievements include reducing costs, streamlining operations and generating new revenue streams to maximize company profits. Adept at making forward-thinking decisions based on real-time operational data and in-depth market understanding.

LANGUAGES

Arabic (Native)

French (Fluent)

English (Fluent)

SKILLS

Cost-saving measures and budgeting

Leadership excellence

Self and team development

Health and safety standards

HACCP and ISO programs

High-pressure environments

Menu development and Inventory control

Guest satisfactions

Staff hiring and training

EDUCATION

Bachelor's degree, Hotels Business and Hospitality Management, University of Tunis

WORK EXPERIENCE

12/2024-Current

Catering Operations Director

Gulf Hotel and Convention SPA

Designed customized menus aligned with client requirements, dietary preferences, and budgets

Streamlined F&B/catering operations, improving service delivery across large-scale events

• Supervised and trained F&B/catering teams to adhere to HACCP and health standards

• Enhanced inventory management processes, ensuring cost-effective operations.

07/2016-12/2024

External Catering Manager

Bahrain Airport Services

Led a team of 140 staff, achieving consistent guest satisfaction scores of 98% Reduced operating costs from 70% to 37%, driving profit margins

• Implemented service protocols, reducing food waste by 15% and increasing operational efficiency.

05/2014-06/2016

Restaurants Operations Director

Reef Island, Bahrain

• Partnered with Michelin Star chefs to enhance menu offerings and operational standards

• Drove 40% revenue growth by launching strategic features and promotions

• Oversaw compliance with health and safety regulations, ensuring seamless audits.

04/2013-04/2014

Food & Beverage Director

Swiss-Belhotel Kuwait

• Boosted sales by 15% through cross-functional staff training and strategic menu planning

• Reduced expenses by 15% via innovative inventory and cost-control measures.

Previous Roles

Banquet & Catering Manager, Sheraton Tunis, Executed 200+ events annually with 100% client retention.

Restaurants Operations Manager, Movenpick resort achieved 30% productivity

growth during pre-opening phase.

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