Customer Service Representative
Resume:
Michelle Holderness
Bellevue, NE *****
**********@*****.***
Looking to work with a company to grow and advance with in. I enjoy working in a team atmosphere. Authorized to work in the US for any employer
Work Experience
Clerk
Cubby's Gas Station - Bellevue, NE
June 2021 to Present
Help Customers
keep accurate cash drawer
balance drawer daily
stock store
Customer Service Representative
EMS - Omaha, NE
March 2021 to May 2021
Took inbound customer service calls
Sold items
Returned items (damaged and not wanted)
Fix errors on accounts
Escalated accounts when necessary
Med Aide/Caregiver
A Place At Home - Omaha, NE
May 2019 to August 2019
Go to patients homes to give meds and do errands for them Clean house, laundry and cook
Med Aide
Marquis Place - Elkhorn, NE
July 2018 to February 2019
Give meds as well as daily needs of clients
bathe, toilet, dress, assist with mobility
Customer Service
Hayneedle Omaha - Omaha, NE
August 2016 to March 2017
Take incoming calls regarding customers products
send out replacement items
take orders and returns
set up delivery and return deliveries
refund as needed
Personal Banker
TS Bank - Council Bluffs, IA
June 2014 to July 2015
Open/close account
take loan apps and underwrite loans
teller
customer service over phone and in person
Customer Service Representative
Bank of the West - Omaha, NE
April 2013 to May 2014
Take inbound calls from customers
give balances
help find account errors
assist with balancing accounts
refund fees as needed
Leasing Manager
Park Ave Apartments - Omaha, NE
March 2010 to March 2013
Show apartments
Take rent payments
Monthly collections on past due rent
Set up maintenance as needed with vendors
Send out evictions to past due tenants (Knock on doors to collect as needed) Account Service Representative
Centris Federal Credit Union - Omaha, NE
September 2004 to August 2007
Open/close accounts and CD's
Take loan apps and underwrite them
Call to collect on past due accounts and loans
Customer service in person and over phone
Cross sell products
Cash transactions on teller line
Personal Banker
Security National Bank - Omaha, NE
August 1996 to September 2004
Supervise 4-5 tellers
Balance Vault
Sell and buy cash with Feds
Open/close accounts, Cd's
Take loan applications
Daily balancing of ATM
Fill ATM with cash once a week
Do Monthly audits of tellers, vault, and ATM
Customer service over phone and in person
Education
Associate in Science (AS) in Lpn
Kaplan University-Omaha Campus - Omaha, NE
July 2007 to October 2008
Skills
• Medication Administration
• Tube Feeding
• Banking
• Experience Administering Injections
• Underwriting
• Caregiving
• Meal Preparation
• Vital Signs
• Home Care
• Credit Analysis
Certifications and Licenses
First Aid Certification
CPR Certification
CNA
Medaide
Assessments
Medical billing — Familiar
August 2021
Understanding the procedures and forms used for medical billing Full results: Familiar
Construction safety — Proficient
August 2021
Using safe practices while on a construction site
Full results: Proficient
Retail customer service — Familiar
August 2021
Comprehending and responding to retail customer needs Full results: Familiar
Call center customer service — Completed
August 2021
Tests a candidate's ability to demonstrate customer service skills in a call center setting Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate