Software Developer It Support

PETER HAZLEWOOD

*** ***** ****, ****** *****, ON L8J 0E5

️ 905-***-**** **************@*******.***

OBJECTIVE

Experienced Software Developer with 10+ years in application development and IT support, specializing in troubleshooting, optimizing system performance, and delivering innovative solutions. Passionate about driving operational efficiency and technical excellence in a forward-thinking organization.

EXPERIENCE

Software Developer/Support Sporting Life Group

March 2016 – February 2025

• Improved Order Management Efficiency: Developed and maintained E-commerce applications using Delphi and C# for an in-house Order Management System (OMS) in a GIT-based environment (SourceTree), reducing processing delays by 75%.

• Optimized Data Reporting & Performance: Conducted MSSQL optimizations, improving query response times by 35%, while generating custom reports that helped leadership make data- driven decisions.

• Ensured Seamless Application Deployment: Managed installation and distribution of custom applications, reducing deployment errors and improving system compatibility by 40%.

• Boosted Customer Engagement via iOS App: Designed and launched an iOS app for a rewards program, increasing user participation by 50% and strengthening customer retention.

• Enhanced Salesforce Administration: Provided SFCC/SFSC support, streamlining platform efficiency and improving workflow automation for customer service operations. Software Developer Inspyder Software Inc.

June 2015 – January 2016

• Streamlined Software Development: Developed desktop and web applications using C#, enhancing system performance and user experience.

• Introduced Face Recognition Technology: Implemented OpenCV-based face recognition, automating profile creation and improving system security measures. Integration Specialist PINpoint Information Systems January 2015 – June 2015

• Optimized Manufacturing Workflow: Configured software to ensure compliance in plant environments, enhancing operational standards.

Programmer Analyst Machine Automation Inc.

June 2002 – November 2013

• Developed a Custom Order Tracking System: Designed a batch order tracking system in Delphi/SQL Server, improving production efficiency for plant operators by 61%.

• Redesigned Flagship Graphical Applications: Upgraded alarm visualization software, improving accessibility and system monitoring for operations teams. Programmer Analyst Encoda Systems

October 1999 – January 2002

• Automated Server Configuration: Developed and maintained backend processes using ASP, VB6, and JavaScript, ensuring smooth system interactions and reliable data access. EDUCATION

Bachelor of Science in Computer Science

Ryerson University, Toronto, ON (May 1999)

In-major GPA: 3.2

TECHNICAL SKILLS

• Languages & Frameworks: Delphi, VB6, C#, C++, Java, SQL, JavaScript, PHP, jQuery, Python

• Databases & Tools: Microsoft SQL Server, SOAP UI

• Development & Version Control: Visual Studio, Git, SourceTree

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