ASA2
Resume:
Victoria Middlebrook
Administration Assistance *
Contact
Clarksville TN, 37042
******.***************@*****.***
Objective
Dynamic professional with a proven track record in enhancing customer satisfaction and exceeding sales goals at JCPenney, Skilled in organization and communication adept at building lasting relationships and efficiently managing inventory. Demonstrates exceptional leadership and customer service, driving team success and achieving significant sales targets through innovative strategies and meticulous attention to detail. Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions. Highly motivated with a background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customers needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction. A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in data entry and money handling. Capable of quickly memorizing products and details and fostering strong customer relationships. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Driven and decisive professional offering several years of experience managing human resources teams to deliver compliance, personnel communication and workforce programs. Flexible and focused with expertise in recruitment and retention, mediation, staff training and development and complex problem resolution. Develops and implements hr strategies and initiatives aligned with overall business strategy. Efficient Human Resources Administrator known for high productivity and ability to complete tasks swiftly. Possess strong skills in employee relations, benefits administration, and HR policies compliance. Excel in communication, problem-solving and adaptability, ensuring smooth HR operations and positive workplace environment.
Self-motivated individual with a desire to use technical and customer service skills to support company policies; as well as deepen relationships with customers and co-workers as a specialist for maximum benefit to your company. Ready to provide momentum to keep the company going, implement policies and procedures, and organize and plan work assignments and procedures to meet deadlines as well as provide support to get the job done. Looking to use my ability to efficiently plan and manage multiple assignments by utilizing proactive problem-solving, organization, and communication skills.
Education
High school diploma
Peabody High School
Trenton, TN 38382
Key Skills
Supervising
Organization Skills
Project Management
Budget Planning
Communication
Problem-solving
Pay Roll
Written communication
Customer Service
Experience
June 2022- Present
Administration Assistance 2 • Office of Inspector General • Nashville, Tn
●Responsible for filing paperwork and important documents
●Responsible for placing inventory orders for the department.
●Responsible for scheduling appointments and traveling itineraries.
●Proficiency with building, updating, and maintaining spreadsheets in Excel.
● Working efficiently in Microsoft Office and PowerPoint
November 2022- Present
Jewelry Sales Associate • JCPenny • Clarksville, Tn
●Operating cash registers, managing financial transactions, and balancing drawers.
●Greeting customers, responding to questions, improving engagement with merchandise, and providing outstanding customer service.
●Responsible for stocking and organizing new shipments.
●Coordinate daily customer service operations (e.g. sales processes, orders, and payments)
June 2021 to April 2024
Sales Associate •Big Lots Stores, Inc • Clarksville, Tn
●Responsible for stocking new inventory
●Analyze consumer behavior and organize product positioning
●Helps customers select products, answer questions, and share product knowledge.
●Helps with the store opening and closing process.
●Processes purchases and returns
June 2021 to June 2022
Administration Assistant 3 • Department of Health • Nashville, TN
●Completes operational requirements by scheduling and assigning administrative projects and expediting work results.
●Provides administrative support to ensure efficient operation of the office.
●Answers the telephone, schedules meetings, and supports visitors.
●Maintains supplies inventory by checking stock to determine inventory level, anticipating needed supplies, and placing and expediting orders for supplies.
●Supports the team by performing tasks related to organization and strong communication.
September 2016 to June 2021
Assistant Manager • State Finance Co • Dyersburg, TN
●Aids in developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
●Identifies strategic goals by gathering pertinent business, financial, service, and operations information.
●Helps to coach, counsel, and discipline employees.
●Accomplishes organizational goals by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.
●Assists manager by performing related duties.
November 1998 to September 2016
Human Resource Manager * JCPenney * Dyersburg, TN
●Conducted interviews as part of hiring process
●Conducting insurance policy and regulations
●Conducted scheduling for supervisors and employees of store
●Seen to opening and closing of store daily
●Conducted store team meetings
●Conduct handling of deposits to bank daily
●Conducted daily activities of store
●Assisted store manager
July 2010 to June 2021
Customer Service Associate * Big Lots * Dyersburg, TN
●Responsible for stocking new inventory
●Analyze consumer behavior and organize product positioning
●Helps customers select products, answer questions, and share product knowledge
●Helps with store closing process daily
●Processes purchases and returns
Leadership
Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.
References
Faith Maclin, Manage Care Specialist 3
Division of TennCare / Member Services Eligibility Operations
Phone: 731-***-****
Email: *****.*.*******@**.***
Kristyn Long, Heath Administrative
State of Tennessee
Phone: 615-***-****
Email: ***********@**.***
Katherine Barr, Retired Manager of Dollar General
Phone: 731-***-****
Email: *******@*****.***
Ryan Bouldin, TennCare Managed Care Operations (MCO), ***********.*.*******@**.***
Angelita Taylor, Entrepreneur, Life Total Changes, 731-***-****
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