Customer Service Representative

Papa Ababacar SALL Profile

Employed for more than 14 years in a large microfinance institution in the West

African sub-region, I currently hold the position of customer service representative

with the responsability of an outstanding loan of more than 2 billion CFA Francs

and a customer portfolio of 500 customer-members. with a good command of

computer data entry and the use of banking software ( SI BANQUE II,

AMPLITUDE UP, VBANK ), I also have a practical experience in several other

areas such as retail sales, stock management and manual works as construction

laborer and small market gardening area operator. I would like to retrain in the

field of warehouse work.

Personal details Education

Papa Ababacar SALL

Junior High School Diploma Jun 1981 - Jun 1981

*************@*****.*** Lycee Van Vollenhoven, Dakar

Baccalaureate in Series A (Letters) Jun 1984 - Jun 1984

+221********* Lycee Malick Sy, Thiès

12, Avenue Coumba Ndofféne First Year of licence in Law Nov 1984 - Jun 1987

DIOUF-Thies Nord Faculty of Legal and Economic Sciences, Cheikh Anta Diop University, Dakar

Q3X8+J7F Thies

First Year of licence in Modern Literature Nov 1987 - Jun 1989

Faculty of Letters and Human Sciences, Cheikh Anta Diop University, Dakar

A A1 B BE C1 C1E

Senegalese Employment

linkedin.com/in/papa-ababacar-

CUSTOMER SERVICE REPRESENTATIVE Sep 2017 - Present

sall-4a4045276

Crédit Mutuel du Sénégal, Mbour

Management of a loan of more than 2 billion CFA Francs.

Skills I achieve a monthly credit production objective of 75 millions CFA francs.

I contribute to maintain a portfolio credit risk rate at a level of 4,3 %, below

Computer data entry Central Bank of West African States rate (5 %) and to control the DDC

(Doubtfuf and Disputed) Credits rate below 2,5 % for the 2023 financial year.

Banking software (SI BANQUE II, Management of staff of 10 agents as chief of agency by times.

AMPLITUDE UP, VBANK)

VERSATILE ITINERANT AGENT Jun 2014 - Sep 2017

Great versatility Crédit Mutuel du Sénégal, Thiès

Ability to work under pressure Ensure additional staff or replacement in the event of a vacant position

(cashier clerk, customer advisor, customer service representative, counter

Good listening and attentiveness

manager, and agency manager).

Complaint processing and problem Directly supervise more than three agents at a time.

solving skills Support for collection teams and participate in commercial actions.

CASHIER AGENT Mar 2010 - Jun 2014

Languages Crédit Mutuel du Sénégal, Kaolack

Conduct counter operations including withdrawal and deposit transactions on

French branch accounts, check verification, and account maintenance with banking

software.

English

Balance branch accounts at the end of the day and produce cash statements.

Support to customer managers for the processing of credit files and recovery

of unpaid debts by telephone reminders.

CONSTRUCTION SITE LABORER Jan 2004 - Dec 2009

Consortium d'Entreprises CDE and Others, Thiès

Labor team leader of 4 agents or more by times.

Assistance to masons, shoring and scaffolding, loading of equipment, site

clearance work.

Compactor and concrete vibrator engine driver.

CONTRACTUAL SALES AGENT Jan 2000 - Sep 2002

Colgate Palmolive-Nouvelles Savonneries de l'Ouest Africain, Dakar

Customer prospection and retail sales.

I prospected and managed a portfolio of around 50 semi-wholesalers and

retail stores in 1 month.

Stock merchandising in points of sale plans.

Prepare daily reports and sales sheets, maintain product sheets and sales

reports.

Actively participate in commercial operations such as animation and

promotions.

OPERATOR OF SMALL EXTENSIVE MARKET May 1993 - Dec 2000

GARDENING AREAS

Market gardening area of Mboro

Soil preparation and layout.

Nursery culture.

Cultivation of various varieties of vegetables (pepper, green cabbage,

potatoes).

Spraying of pesticides.

Internships

Cashier Jan 2010 - Mar 2010

Crédit Mutuel du Sénégal, Kaolack

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