Social Media Customer Care

Joseph, Tochukwu David

Telephone: 080******** / 081******** E-mail: ************@*****.***

Sex: Male. Address: 52 Aliyu Bashiru, Ago palace way. Marital Status: Single. Nationality: Nigerian

OBJECTIVE STATEMENT

To attain a demanding position in a progressive and vision-driven organization, and to invest in work with prospects in order to broaden my learning, expertise, and abilities while reaching job satisfaction and professional success.

EDUCATION

•Bachelor of Sciences, Mass Communication Anambra State University, Igbariam, Anambra 2011

State.

•Senior School Certificate Examination (SSCE) Abadina College, Ibadan. Oyo State, Nigeria 2006

•First School Leaving Certificate Maranatha Nursery and Primary School, Ibadan 1999

WORK EXPERIENCE

JTD DECLUTTER, Anambra state.

Role - Customer Care Representative/Supervisor

Posting and managing my customer's item(s) leading to sales.

Supervision of my customer’s item(s) during pick up.

Ensuring good service delivery.

Till Date

SEBASTIAN DRY CLEANING SERVICE, Ibadan, Oyo State Role – Manager

Supervision of daily activities and assisting in major functions.

2022 – June 2023

FEZ Logistics, Ibadan, Oyo State

Role – Manager

Supervision of daily activities and maintaining workflow

Updating of reports and implementation of company tasks and daily routine

2022

ISON Xperiences, Ibadan. Oyo State, Nigeria

Role – Customer Care Representative (MTN)

Managing and resolving customers' complaints at all times. Bringing new ideas to the development of the organization.

Report on reviews and response from customer’s experience and product preference.

2020

Gionee Mobile, Abuja

Role – Sales Team Lead

Managing enquiries and delivery of services to customers.

Working with clients and updating reports.

Handling of inbound calls and generating sales revenue.

2017 - 2019

Trebo LLC, Awka. Anambra State

Role – Field Sales Representative (FRS) Advertising and achieving sales targets.

Bringing new ideas to the development of the organization.

Collect questions and problems of merchants and users and report to the manager.

Ensuring availability and accessibility of products

2014 - 2015

Orogun Grammar School Ibadan, Oyo State

2012 - 2013

Role – Academic Staff (NYSC)

Ensured and facilitated the students to understand the subject curriculum in and out of the classroom.

Acted as a personal tutor to students as allocated by the principal.

Conducted internal examinations.

Organized and coordinated the students in carrying out their various practical and group work.

Federal Radio Corporation of Nigeria. Ibadan, Oyo State

Role – Radio Host and Broadcaster

Carried out broadcast sessions with invited guest and anchoring programs

Broadcasting of daily headline news

2009 - 2010

PROFICIENCY SPOKEN LANGUAGES

HOBBIES

Ms. Power-Point and Ms. Excel English

Driving

Graphics design Igbo

Traveling

Excellent report writing Yoruba

Football

Marketing Skills

Convincing Skills

Listening Skills

Excellent Team Player

Referees

Available on request.

Contact this candidate