Pharmacy Technician, Assistant Manager

Mary Burton

Monroe, NC ***** • 814-***-**** • *********@*****.***

Professional Summary

Dynamic leader with a proven track record enhancing workflow and fostering team collaboration. Skilled in process improvement and verbal communication, I significantly increased productivity. My approach emphasizes workforce management and customer satisfaction, achieving tangible results in fast-paced environments.

Skills

• Problem-solving skills • Training and mentoring

• Process improvement • Documentation and reporting

• Industrial hygiene • Verbal and written communication

• Safety protocols • Time management

• Workflow optimization • Goals and performance

• Team collaboration • Workforce management

Work History

Pharmacy Technician, 11/2023 to Current

CVS Pharmacy – Monroe, NC

Answered incoming phone calls and addressed questions from customers and healthcare providers.

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• Stocked, labeled, and inventoried medication to keep accurate records. Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.

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• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy. Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.

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Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.

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Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.

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• Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes. Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.

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• Managed opening and closing duties for pharmacy. Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.

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Vacuette Assistant Supervisor, 12/2021 to 08/2023

Greiner Bio-One North America – Monroe, NC

Help assist and supervise the shift operation of Vacuette Assembling to ensure that quality, and standards are achieved.

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Help plan and assign duties to production personnel, instruct employees and enforce company policy.

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• Assure training and staff is conducting required personnel training. Responsible for enforcing quality standards and ensuring all operators are upholding those standards.

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Assure the Setup, Change over and Conversion of Production machines are done in a timely fashion to meet goals.

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• Ensure the Device History Record notes are appropriate according to SOP guidelines.

• Ensure cGMP regulations are being followed at all times.

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Assistant Store Manager, 03/2012 to 12/2021

Michaels – Charlotte, NC

Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.

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Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

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Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.

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• Rotated merchandise and displays to feature new products and promotions. Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.

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Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.

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Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.

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• Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.

• Scheduled and delegated assignments to maximize coverage.

• Built a strong resilient team by identifying and onboarding qualified candidates.

• Oversaw payroll, scheduling, deposits and receipts.

• Completed cycle counts and implemented loss prevention strategies to manage inventory. Key Holder, 06/1994 to 07/2021

Toys R Us – Amherst, NY

Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.

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Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.

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Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.

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Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.

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• Managed store personnel by delegating tasks and supervising daily operations.

• Increased store sales by creating visually appealing merchandise displays and product placements. Trained and supervised new employees to apply best practices in customer service and store operations.

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Supported store operations during peak hours, effectively managing long queues and high volumes of customers.

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Managed inventory accurately, ensuring stock levels were consistently optimized for sales demands.

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Store Manager, 01/1992 to 01/1993

Best of Times – Belmont, OH

Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

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• Managed inventory control, cash control, and store opening and closing procedures. Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.

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Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

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• Assisted with hiring, training and mentoring new staff members.

• Reconciled daily sales transactions to balance and log day-to-day revenue. Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

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Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.

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• Scheduled employees for shifts, taking into account customer traffic and employee strengths. Sales Associate, 10/1989 to 12/1991

Herald Square – Belmont, OH

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

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Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

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• Managed returns, exchanges and refunds in accordance with store policy.

• Prepared merchandise for sales floor by pricing or tagging.

• Helped customers locate products and checked store system for merchandise at other sites.

• Rotated stock and restocked shelves to maintain product availability and store appearance. Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.

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Assistant Manager, 01/1986 to 09/1989

McDonald's – Erie, PA

• Supervised day-to-day operations to meet performance, quality and service expectations.

• Maintained a clean, safe, and organized store environment to enhance the customer experience.

• Developed strong working relationships with staff, fostering a positive work environment. Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

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• Improved customer satisfaction by addressing and resolving complaints promptly. Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

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Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

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Conducted employee performance evaluations, providing constructive feedback for growth and development.

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Education

High School Diploma

Northwestern High School - Albion, PA

• Honor Roll

• Moose Nursing Scholarship Recipient

• Ranked in Top 10% of class

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