Customer Service Regulatory Compliance

Dorothy Green

Greenville, SC *****

****.*****@*****.*** 864-***-****

Professional Summary

Highly organized and results-driven professional with extensive experience in regulatory compliance, customer service, administrative support, and process management. Demonstrates a proven ability to develop and execute regulatory strategies, maintain high-quality standards in documentation, and collaborate with cross-functional teams to achieve organizational goals. Adept at problem-solving and committed to continuous learning to enhance operational efficiency and customer satisfaction

Work Experience

Customer Advocate I

American Credit Acceptance, Spartanburg, SC, March 2022 – Present

Process surplus payments, charge-offs, overpayments, and disbursements in alignment with company policies.

Investigate and resolve customer issues with a strong focus on accuracy and cash balancing.

Review daily wires and manage deposits to ensure financial accuracy and compliance.

Ensured all financial transactions complied with internal policies and external regulations, demonstrating meticulous attention to regulatory compliance.

Gatekeeper

Hardwood Inc, Greenville, SC, March 2018 – Present

Oversee cash management processes and disburse payments to employees.

Verify participant registrations and enforce compliance with event protocols.

Coordinate logistics, including managing schedules and liaising with vendors to ensure seamless event operations.

Customer Service Representative

Greenville Water, Greenville, SC, September 2018 – February 2022

Delivered exceptional customer service by managing account adjustments, openings, closures, and billing disputes.

Resolved high-volume inquiries while maintaining database accuracy and adherence to company policies.

Assisted customers efficiently using advanced systems for data entry and documentation.

Maintained accurate records and ensured all customer interactions complied with company policies and relevant regulations.

Healthcare Processing Associate

Concentrix, Greenville, SC, October 2016 – August 2018

Processed healthcare claims to ensure timely and accurate payments in compliance with industry regulations.

Monitored claims performance and supported compliance reviews.

Collaborated with internal teams to streamline claims processing and maintain accurate reporting.

Collaborated with cross-functional teams to track essential documents and establish start-up timelines.

Education

Associate’s degree in healthcare reimbursement

Virginia College, August 2010 – June 2014

High School Diploma

Spring Valley High School, Columbia, SC, August 1996 – May 2000

Skills

Regulatory Compliance & Submissions

Customer Service & Support

Documentation Management

Data Entry & Analysis

Centralized Document Storage Systems

Strong Communication Skills

Microsoft Office Suite (Word, Excel, Microsoft, Publisher)

Problem-Solving & Critical Thinking

Time Management

Team Collaboration

Certifications

Valid Driver’s License

CDL license

Additional Information

Proficient in managing centralized document storage systems and collaborating with diverse teams to achieve regulatory strategies and milestones. Highly self-motivated, capable of working independently in fast-paced environments, and passionate about learning and implementing innovative solutions to enhance workflow and efficiency. Experienced in supporting start-up activities and maintaining compliance throughout trials.

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