Service Representative Customer
Resume:
Emily Haynes
Brunswick, GA *****
***************@*****.***
Willing to relocate to: Brunswick, GA - Brunswick, GA Authorized to work in the US for any employer
Work Experience
Veterinary Assistant
La Plaza Veterinary Clinic-Cotati, CA
August 2023 to Present
• Provided compassionate care to animals by monitoring their health and behavior, ensuring their comfort and well-being
• Assisted veterinarians in performing medical procedures, including administering medications, taking X-rays, and conducting laboratory tests
• Prepared examination rooms and surgical areas by sterilizing equipment, organizing supplies, and maintaining cleanliness
• Handled patient admissions and discharges efficiently, obtaining necessary information from pet owners and updating records accurately
• Aided in restraining animals during examinations or treatments to ensure the safety of both the animal and veterinary staff
• Administered vaccinations according to veterinarian instructions, maintaining accurate records of immunizations given
• Assisted with dental cleanings by scaling teeth, polishing surfaces, applying fluoride treatments under veterinarian supervision
• Safely operated diagnostic equipment such as ultrasound machines or blood pressure monitors to assist in diagnosing illnesses or injuries
• Performed routine laboratory tests on samples such as blood or urine to aid in diagnosis or treatment plans
• Educated pet owners on proper nutrition guidelines, medication administration techniques, post- operative care instructions etc
• Closely monitored anesthesia during surgeries while ensuring appropriate levels are maintained throughout the procedure
• Demonstrated exceptional communication skills by effectively explaining treatment plans or test results to pet owners
• Cared for hospitalized animals by providing feeding assistance, administering medications as prescribed
• Aided in euthanasia procedures with compassion while respecting the emotional needs of grieving pet owners
• Lifted heavy animals safely using proper lifting techniques without causing any harm to myself or the animal being handled
• Maintained a clean work environment by sanitizing cages regularly along with cleaning floors and other surfaces daily
• Inventoried pharmaceuticals regularly checking expiration dates making sure all drugs were within acceptable limits
• Assisted in surgery preparation by shaving and disinfecting surgical sites, ensuring a sterile environment
• Provided post-operative care instructions to pet owners including wound care, medication administration, and follow-up appointments
• Collaborated with veterinary team to develop treatment plans for patients based on their medical history and examination results
• Aided in radiographic procedures by positioning animals correctly and operating X-ray equipment under veterinarian supervision
• Managed appointment scheduling system efficiently, optimizing veterinarian's time and minimizing wait times for clients
• Demonstrated strong organizational skills by maintaining accurate patient records, updating information as necessary
Clerk
Covid Clinic, Inc.-Santa Rosa, CA
February 2022 to July 2022
Greeted patients upon arrival, checked them into their appointment, helped reschedule appointments if needed, administered self swab instructions for COVID 19 tests, collected samples and tested them according to the test the patient received. open and closed pod on a daily basis, sanitized all services and kept pods clean and free of clutter.
Vet Tech Assistant
Abbey Vet-Antioch, CA
March 2021 to September 2021
While I was an employee at Abbey Vet, my duties included greeting and checking patients in, gathering the necessary vitals from patient for the Dr. Assisted Dr with handling patients in a safe manor. Collected information from clients regarding patients needs. Became knowledgeable with diagnostic equipment, learned how to perform x-rays, assisted the doctor with euthanasia, sedations, spay/neuter. I also administered tech related vaccines and/or medications. Filled prescriptions for patients, created profiles for clients with their patients information, billed clients according to their appointments. scheduled, cancelled, rescheduled appointments. I also had daily housekeeping duties which included sanitizing all surfaces, refilling alcohol bottles, making sure our gas was full and turned off properly, swept, washed any laundry used in the kennels or for euthanasias. Server/Bartender
Delta Sports Bar and Grill-Bethel Island, CA
October 2018 to October 2019
As a lead server I was in charge of managing other servers, creating a schedule that works for all servers, I was in charge of creating an "order sheet" that included all of the necessary items needed to function smoothly. I was in charge of managing nightly bank drops to the owner. Handled cash regularly and kept all drops from servers in a safe. Cleaned booths and tables, cleaned server station, opened and closed restaurant as needed. Planned large parties on the outdoor seating section. Served large parties, sometimes 40+ guests. Promoted and sold tickets to events hosted by the restaurant. Server/Waiter
Shirasoni Japanese Restaurant-Brentwood, CA
February 2018 to September 2018
As a server I took orders from guests, deliver food to my tables, help other servers deliver their food to their tables. I ran bar drinks to customers. I cleaned the prep station, helped with daily prep work, closed down the restaurant, assisted in opening the restaurant. I tipped out other stations at the end of each shift.
Server/Hostess
Byron Inn Cafe-Byron, CA
January 2017 to December 2017
My duties included greeting guests and seating them at the correct table, taking orders, restocking items for the establishment, cleaning tables in a timely manner to provide a great turn around time. Handled cash and correctly added money to balance my bank bag at the end of each shift. Opened and closed restaurant as needed on my shifts.
Education
High school diploma
Independence High School - Brentwood, CA
January 2008 to June 2009
Skills
• Laundry
• Cleaning Experience
• Insurance Verification
• Medical Scheduling
• Food Preparation
• Computer Operation
• Anatomy Knowledge
• Home Care
• Phone Etiquette
• Vital Signs
• Laboratory Experience
• Triage
• Experience Administering Injections
• Medical Office Experience
• Patient Care
• Epic
• Medical Imaging
• Clerical Experience
• Data Entry
• Microsoft Word
• Dental Assisting
• Medical Records
• Infection Control Training
• Caregiving
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