Customer Service Senior Associate
Resume:
Curriculum vitae
Present address Email
nd
Street, Rajaji Nagar *********@*****.***
Kallakurchi. Phone number
Bharathi Ganesan
Objective
Aim to solve difficulties in industry and setting record in it. To become a technically sophisticated professional with a pioneering career focus on the latest Technologies. I always try to give much more than I get from them. Work Experience
Infines Services India Pvt Ltd, Chennai.
Designation: Senior Associate,
May 2015 to Until
Duties:
• Quality check on Prepared customer inquiries based on studying products, services, and customer service processes.
• Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.
• Quality Check on customer records and documenting inquiry and response in customers' accounts.
• Improves quality service by recommending improved processes; identifying new product and service applications.
Ascendum KPS Pvt Ltd, Ahmedabad.
Designation: Quality Associate, Asksunday.com
Dec 2013 to Feb 2015
Duties:
• Virtual Personal Assistant for US, UK, China and Australia Customer work based on their request.
• Gain knowledge in various industries and responsible for researched information.
• Analyze the request using Internet, research and summarized the nook and corner of the submitted request
• Provide more accurate & Quality information that to be presented in Word, PDF, Excel, PPT and PSD format based on submitted request.
• Making sure that process deadlines are met.
• Maintaining the Quality in each task before submitting to customer. Machinery sales Corporation Pvt Ltd, Hosur.
Designation: Administrative officer
June 2011 to Oct 2013
Duties:
• Responsible for managing the loading of vehicles, completed stock and load bay areas.
• Planning and scheduling the delivery of goods and cargoes.
• Identifying & delivering operational cost reduction and cost avoidance initiatives.
• Managed all data entry, and reviewed all reports generated out of supply system computer for accuracy.
• Managed all customer communications by e-mail, fax and over the phone.
• Provided training classes that kept production numbers within company goals and ensured that cost containment controls were initiative to keep labor costs within budget.
ING Vysya Life Insurance, Hosur.
Designation: Sales Manager
Jan 2010 to June 2011
Delta Star Ventures, Bangalore.
Designation: Web designer
Nov 2008 to Dec 2009
Bharathi Collage of arts and science for women, Kallakurchi Designation: Lecturer
June 2007 to Oct 2008
Educational Qualification
M.sc Software Science, 2002-2007
Periyar University, Salem
Scored 71.1% & 9
th
Rank Holder.
Personal Data
Date of Birth : 19-01-1985
Sex : Female
Nationality : Indian
Religion : Hindu
Marital Status : Married
Husband’s name : Mr. P Ganasen
Permanent address : 2
nd
Street, Rajaji Nagar, Kallakurchi.
Languages Know : English &Tamil.
Declaration
I do hereby declare that the facts set above are true and correct to the best of my knowledge & belief
Yours faithfully,
Place: Kallakurchi.
Date: (Bharathi Ganesan)
Contact this candidate