Public Safety

L A U OW R A C O R L E Y

P U B L I C S A F E T Y

C O MMUNICATIONS S P E C I A L I S T

C O N T A C T

936-***-****

*********@*****.***

*** ***** **, ******* **, 75862

HARGRAVE HIGH SCHOOL

Graduated May 2003

E D U C A T I O N

S K I L L S

Project Management

Public Relations

Teamwork

Time Management

Leadership

Effective Communication

Critical Thinking

English: Fluent

L A N G U A G E S

P R O F I L E S U MMARY

Dynamic Communications Specialist with extensive experience in public safety and crisis management. Proficient in operating complex radio systems and adept at employing effective verbal de-escalation techniques. Recognized for strong collaboration skills and a commitment to enhancing public safety through innovative outreach and engagement initiatives.

WORK E X P E R I E N C E

Walker County 2019- PRESENT

Communications

Harris County Sheriff's Dept 2013-2019

Public Safety Dispatcher

Employed effective verbal and written communication skills to communicate and interact with all levels of organization. Collaborated with cross-functional teams to create integrated communications plans across various platforms.

Generated creative ideas for new campaigns that align with overall business objectives.

Created printed material, website material and outreach engagements to drive communication.

Adept at entering data into a variety of computer programs such as 911 database management tools for efficient record keeping. Effectively coordinated the dispatch of police cars, ambulances, and other emergency vehicles in response to urgent requests. Accurately documented caller's information using standard forms while remaining compliant with state regulations concerning privacy rights.

Provided timely updates regarding incident statuses over the radio system to keep all parties informed.

Maintained up-to-date knowledge about local roads, landmarks, buildings. for proper navigation assistance during emergencies. Leveraged excellent problem-solving skills to quickly identify critical situations and take appropriate action under pressure. Developed strong interpersonal skills to effectively interact with callers, dispatchers, officers, supervisors, and other stakeholders. Utilized effective verbal de-escalation techniques when dealing with agitated callers or suspects involved in a crime scene. Assisted in training new dispatchers on proper use of the CAD