Healthcare It Virtual Care
Resume:
Christopher Scott Miller
Seasoned IT professional with 15+ years of expertise in Epic and EHR applications. Proven in designing, testing, implementing, and optimizing healthcare IT solutions. Demonstrated success in leading projects at top healthcare and academic institutions. Highly skilled in technical integration and project management, with a strong focus on enhancing patient care and operational efficiency Areas of Expertise
● Epic EHR applications configuration, integration, and optimization, with expertise in Cadence, Prelude, MyChart, EpicCare Ambulatory, and Population Health modules.
● Digital health solutions, including Patient Connect, Luma Health, and Virtual Care, with a focus on workflow improvement, patient safety, and clinical operations efficiency.
● Technical integration and system design, managing projects, and ensuring seamless interface builds across Epic, Perceptive, and other healthcare IT systems.
● Managing teams, overseeing system upgrades, and vendor collaborations to improve healthcare IT solutions and support 24/7 operational environments.
● Certified in Epic modules and experienced in applying business process improvement methodologies such as Lean and Kaizen for operational and workflow optimization. Tools & Skills
● Epic EHR Modules (e.g., Cadence, Prelude, MyChart, EpicCare Ambulatory, Population Health, Identity, SER, Healthy Planet)
Professional Summary
Luma Health - San Francisco, CA
Consultant (Part-time)
Solutions Architect / Epic integrations expert
Sep 2024 – Feb 2025
● Assist with design and development of Luma Health software.
● Develop and implement solutions to support a wide range of highly complex and diverse system integrations, specialvcustomer requirements, and internal new product feature development.
● Highly focused on designing API, HL7, and custom app development to integrate Luma with EPIC systems for core scheduling, clinical, and revenue cycle functions.
● Highly focused on product and workflow design to allow Mychart deep linking and direct integration with Epic applications supporting a seamless workflow experience for the end user.
● Production support for customer issues with Mychart scheduling, Epiccare Ambulatory, Cadence, and Prelude applicatiofor related to the customers Luma product integration. (50+ large heath networks and epic shops use the products) University of California San Francisco (UCSF), Center for Digital Health and Innovation - San Francisco, CA
Innovation Engineer and Solutions Architect
Jan 2019 – July 2023
● Led technical design and development for high-impact digital health projects, including Patient Connect, Referrals Automation, Luma Health and Virtual Care initiatives.
● Delivered seamless integration of CDHI product solutions with Epic and UCSF IT systems, ensuring robust performance and scalability.
● Oversaw development and maintenance of key Epic modules: Cadence, Prelude, MyChart, EpicCare Ambulatory, SER, Identity and Healthy Planet.
● Rapidly developed a COVID-19 self-triage module in MyChart, serving33,000+ patients with
● self-scheduling and multi-language support.
● Co-authored a peer-reviewed publication in JAMIA on COVID-19patient self-triage and scheduling tools.
● Designed and implemented an SMS communication tool for referral workflows, adopted by 400 specialty departments, sending over 7,000 messages monthly.
● Achieved certifications in MyChart and Healthy Planet to support advanced virtual care services.
● Implemented Fast Pass and Hello world through Digital Front door initiative allowing appointment and surgical appointment reminders and status updates enterprise-wide. University of California San Francisco (UCSF) - San Francisco, CA Manager - Business Applications Team
Oct 2016 - Jan 2019
● Directed a team of 10-20 staff, managing critical Epic modules (Cadence, SER, Welcome, Prelude, ADT, FAC/ORG, Rev Cycle) to support clinical and administrative functions.
● Spearheaded multiple concurrent projects, ensuring alignment with health system goals, UCOP directives, and organizational initiatives.
● Provided strategic technical reviews and recommendations for all Financial Applications modules, collaborating closely with business partners on design and enhancement of modules.
● Fostered cross-functional collaboration with clinical and business partners to improve revenue, patient safety, and workflow efficiency.
● Led operational improvement initiatives supporting workflow efficiency, regulatory compliance, patient safety, and research goals.
● Chaired governance committees and workgroups focused on EMR use, enhancement prioritization, and addressing clinical, billing, and research requirements.
● Managed resources to maintain a 24/7 on-call technical production support environment.
● Engaged in strategic planning for future technology to support clinical, financial, and research programs, working with vendors and UC/Academic partners on best practices and new technology.
Johns Hopkins University - Baltimore, MD
Senior Systems Analyst
Oct 2014 - Oct 2016
● Managed production support, enhancements, and maintenance builds for Epic modules, including ADT, Cadence, Prelude, Welcome, SER, Interfaces, Security, RTE, Transport, Facility Structure (DEP), and Reporting Workbench.
● Created an internal knowledge base using Confluence to streamline information sharing, team training and problem resolution.
● Led multiple Epic upgrades, analyzing configurations and implementing critical updates to ensure smooth operations.
● Developed custom Reporting Workbench (RWB) extracts and integrated a software solution for SmartSource (Creative DI) vendor, automating the release of over 6,000 custom mailings daily.
● Mentored junior team members and delegated tasks to enhance team productivity. University of California San Francisco (UCSF) - San Francisco, CA Senior Systems Analyst for ECM / Epic Interfaces Project July 2014 - Oct 2014
● Configured Epic system integration with Perceptive ImageNow content management software.
● Developed automation and integration for RightFax to enhance document management efficiency.
● Served as the system administrator for Perceptive software and ImageNow applications.
● Collaborated with developers to design and integrate a Perceptive-based mobile capture application compatible with Epic Haiku and Canto.
● Focused on HL7 interface builds and participated in technical design sessions to ensure seamless interoperability.
● Managed project duties, including tracking build issues, presenting technical analysis, developing solutions, and overseeing issues through the implementation process. University of California San Francisco (UCSF) - San Francisco, CA Senior Applications Build Analyst
Jan 2014 – Jul 2014
● Led an organization-wide initiative to enhance referrals and authorizations workflows, re-engineering builds to standardize tools across the organization.
● Provided independent implementation guidance and developed risk mitigation strategies to ensure revenue capture for all billable services.
● Identified and resolved critical project issues by reconfiguring and optimizing build as necessary.
● Focused on resolving integrated application issues across CAD, REG, Referral, and Billing modules.
● Developed standard build protocols, workflow strategies, and sustainable maintenance processes.
Johns Hopkins University - Baltimore, MD
Senior Systems Analyst
2012 – 2013
● Led the full-scale implementation of Epic modules in a top-rated healthcare and academic organization.
● Served as a senior build team member, addressing complex build issues for Cadence and other integrated applications.
● Provided strategic guidance to senior leadership for risk reduction and successful implementation of integrated software solutions.
● Designed, implemented, and supported numerous incoming and outgoing interfaces, including Scheduling, ADT, Lab, Dictation, and SER.
● Identified critical project issues and collaborated with cross-functional teams to develop effective solutions, re-engineering and optimizing builds as necessary.
● Focused on resolving integrated application issues across CAD, REG, AMB, OPTIME, RADIANT, and RFL modules.
● Developed build standards, workflow strategies, and sustainable maintenance processes.
● Created complex Chronicles data manipulations and reports to enhance data insights.
● Trained junior build team members and documented processes for other project teams. University of California San Francisco (UCSF) - San Francisco, CA Senior Systems Analyst
2010 – 2012
● Led the full-scale implementation of Epic modules, managing all phases of design, build, and
● optimization in a large-scale project.
● Served as a senior build team member for Cadence Scheduling, Security, Referrals, Prelude, and CRM applications.
● Acted as the Lead Security Analyst, implementing security solutions for over 6,000 users and developing validation processes.
● Designed and supported numerous incoming and outgoing interfaces, including large-scale
● conversions from IDX Scheduling to Epic Scheduling systems.
● Assisted in developing provider credentialing interfaces and processes.
● Participated on the advisory committee that established a new change management process for the organization.
● Conducted complex Chronicles data manipulation and reporting.
● Involved in all phases of unit testing, integrated testing, and validation processes, with a strong focus on resolving integrated application issues and implementing solutions across CAD, REG, AMB, OPTIME, RADIANT, and RFL modules.
● Developed build standards, workflow strategies, and sustainable maintenance processes, training and documenting for junior build team members and other project teams. New York University (NYU) - New York, NY
Senior Systems Analyst
2010
● Analyzed workflows and business operations to implement complex solutions for the Cadence enterprise scheduling system.
● Led the large-scale conversion from Syngo to Epic Scheduling, overseeing data migration processes.
● Served as Project Lead for the implementation of Cadence Enterprise Scheduling within the largest radiology centers in New York City.
● Conducted in-depth analyses of workflows, data collection, report details, and other technical issues to optimize system performance.
● Managed ownership and build of enhancements, routine maintenance, and system fixes through a change management process.
● Developed and documented internal procedures to ensure consistency and efficiency.
● Designed, built, tested, installed, and maintained solutions, including complex Chronicles data manipulation and reporting.
Swedish Medical Center - Seattle, WA
Enterprise Applications Systems Analyst (Business Applications) 2008 – 2010
● Developed and implemented standard to complex solutions for Epic applications, enhancing system functionality and improving clinical workflows.
● Led projects for ambulatory clinic implementations, successfully adapting Epic products to meet individual clinic needs.
● Managed end-user support and training, ensuring successful adoption of Epic software across multiple primary care and specialty care clinics.
● Maintained the product life cycle through implementation, upgrades, enhancements, and new product releases.
● Collaborated with senior leadership, stakeholders, and vendors on project design and build, overseeing enhancements, routine maintenance, and system fixes through a change management process.
● Analyzed business operations, designed, tested, and built Epic products tailored to specific clinical requirements.
● Developed and documented technical procedures to support clinical workflows.
● Successfully implemented Epic within a major healthcare organization, encompassing 4 hospitals and over 1,400 beds.
● Improved scheduling, SER creation, and billing workflows, resulting in the release of over $6 million in held revenue.
● Piloted and successfully implemented Epic's "Rapid Rollout" method, which became a standard for the Epic organization, enabling 48-hour installations.
● Completed successful systems upgrades that enhanced overall performance and user experience.
Swedish Medical Center - Seattle, WA
Enterprise Applications Coordinator
2007 – 2008
Swedish Medical Center - Seattle, WA
Information Services - Senior Service Desk Analyst 2005 – 2007
PS Technologies - New York
Internet Research Expert / Database admin
2003 – 2005
IBM (International Business Machines) - New York
Technical Support Specialist
1999 – 2002
Certifications
● Epic ADT, Ambulatory, Cadence, Identity, MyChart, Population Health, Prelude, Registration Revenue Cycle Readiness
● UC Berkeley Haas School of Business, UC IT Leadership Academy (Class of 2018)
● “Getting to the heart of the problem” IT training courses
● Trained and experienced in Lean, Kaizen, A3, and other business process improvement methodologies
Contact this candidate