Customer Service Salt Lake

KATRINA RAYMOND

Magna, UT *****

385-***-**** - ***************.**@*****.***

PROFESSIONAL SUMMARY

Customer service professional committed to delivering outstanding support. Skilled in resolving complex customer issues and fostering positive client relationships. Reliable team player with focus on collaboration and adaptability, ensuring consistent results and high satisfaction rates.

SKILLS

• Problem-solving, Data collection • Customer service, Empathy Relationship building, Staff

Management

• Microsoft Office, Computer

proficiency

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• Communication, Training, Supervision • De-escalation, Complaint resolution

• Case management, Mentoring

WORK HISTORY

02/2025 to 04/2025 Customer Service Advocate

Morgan Stanley – Salt Lake City

Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

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Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.

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08/2024 to 11/2024 Agent

Globe Life Liberty National – Salt Lake City

Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.

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Built strong relationships with clients through consistent communication and excellent customer service.

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Expanded client base by actively prospecting for new business opportunities and generating referrals.

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Developed strong relationships with clients through excellent customer service and regular follow-ups.

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05/2019 to 02/2024 Recovery Support Supervisor

House of Hope

• Lead 20+ staff in hiring, training, ensuring 24/7 client safety and support.

• Enhanced service quality through integrated case management.

• Optimized shift coverage for seamless operations across four facilities.

• Conducted bi-annual evaluations to identify skill gaps and improve team capabilities.

• Supported women in recovery, ensuring rule compliance and emotional stability.

• Managed emergencies, ensuring client safety and effective resolution.

• Collaborated with clients, fostering a supportive and empathetic environment. 07/2018 to 05/2019 Recovery Assistant

House of Hope

Ensured compliance with all relevant regulations and guidelines regarding patient privacy, confidentiality, and consent procedures.

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Established rapport with diverse patient populations by demonstrating cultural sensitivity and adapting communication styles as needed.

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Promoted a positive therapeutic environment through active listening, compassionate support, and clear communication techniques.

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Supported patients' emotional well-being, addressing concerns related to recovery process and offering empathetic encouragement.

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Enhanced patient recovery by implementing customized care plans and monitoring progress.

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02/2018 to 02/2019 Data Conversion Operator

USPS

• Streamlined mail sorting, boosting efficiency through accurate data entry. Enhanced mail distribution with precise data management, ensuring smooth operations.

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• Contributed to effective mail handling by maintaining critical data accuracy. 11/2017 to 02/2018 Customer Service Representative Clearsource

Addressed technical queries for Traeger grills, boosting customer satisfaction and trust.

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Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

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Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

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09/2016 to 11/2017 Customer Service Representative/Supervisor Convergys

Coached and mentored service representatives to deliver polite, professional customer interactions.

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• Enhanced customer satisfaction by efficiently addressing and resolving concerns.

• Managed accounts, ensuring accurate billing and swift resolution of issues.

• Assisted in supervisory tasks, maintaining high service standards. Resolved escalated customer service inquiries and complaints to maintain satisfaction.

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EDUCATION

2023 Bachelors: Psychology

Utah Valley University - Salt Lake City, Utah

• Graduated with 4.0, Summa Cum Laude

• GPA: 4.0, Summa Cum Laude

Associates of Applied Science

Salt Lake Community College - Salt Lake City, Utah Associate of Science

Salt Lake Community College - Salt Lake City, Utah ACCOMPLISHMENTS

• Supervised team of 25 staff members, and graduated Summa Cum Laude

• Obtained health and life insurance license

CERTIFICATIONS

Life and Health Insurance License in Utah

Contact this candidate