Customer Success Account Executive

HUNTER S. BOYD

**** *. ****** **., ********, AZ *5226

480-***-**** ****************@*******.***

LinkedIn: www.linkedin.com/in/hunterboyd

Experienced professional excels at full sales lifecycle, collaborative AI-driven marketing, consultative technical solution sales, continual relationship building, ongoing strategic problem-solving and improvements to help customers reduce risk, grow, and profit. EDUCATION

ARIZONA STATE UNIVERSITY 2001

Master of Science MSIM - Information Management Tempe, AZ THUNDERBIRD SCHOOL OF GLOBAL MANAGEMENT 1999

Master of Business Administration MBA – Marketing Phoenix, AZ GROVE CITY COLLEGE 1992

Bachelor of Arts BA - Political Science Grove City, PA EXPERIENCE

VIKING 11/2024 – present

Travel Sales Consultant Chandler, AZ

• Specialize in selling Viking river, ocean, and expedition cruises by helping guests understand offerings, recommending appropriate itineraries and assisting with bookings.

• Spearheaded collaboration with marketing teams and managed AI-driven data for passenger satisfaction for itineraries, excursion, extension, air flights, and travel insurance.

• Employed strong consultative and communication skills with focus on closing on one call. MICROAGE 7/2008 – 9/2023

Senior Account Executive Tempe, AZ

• Managed the full sales project cycle from digital marketing campaigns, customer prospecting communications, consultative sales, delivery, and customer success management

• Produced between 11 and 47 new and repeat business customers annually, consistently exceeded sales quotas by at least 15%, and achieved aggregate gross profit margin of 18%

• Collaborated with marketing team to create multiple solutions briefs which was propagated on marketing website, via prospect and customer outreach, and LinkedIn. Content creation subject matter detailed customer success sales projects: virtualization, disaster recovery, server consolidation, equipment testing, managing IT cash flow, and wireless networking

• Outfitted customers with complete information technology solutions including hardware, software, cloud, and services and facilitated technology support

• Presented solution proposals to high-level executives in multimedia visual communication formats

• Developed and fostered relationships with current and prospect customers leading to recurring business and customer success

SAP 6/2007 – 7/2008

Inside Sales Representative Scottsdale, AZ

• Educated current and prospective customers about available business solutions to uncover and expand customer success with new organic and renewal SAP SaaS subscription software

• Collaborated with Marketing to create outreach campaigns and drive attendance to SAP events

• Partnered with field account executives on marketing and sales communications strategy to find new customers and increase customer success

• Leveraged SAP internal resources, external networks, and partners for successful project outcomes INSIGHT 2/2004 – 6/2007

Account Executive Tempe, AZ

• Created custom IT solutions for medium and large corporations

• Achieved year-over-year double digit sales growth including SaaS contracts and renewals

• Generated annual revenue over $3.5 millions of software, hardware, and services

• Produced 42 new buying accounts including several large national companies

• Converted non-buying accounts to more than $2 million in sales revenue CALENCE 8/2001 – 12/2003

Network Consultant Tempe, AZ

• Designed and tested LAN and WAN solutions for corporate network upgrade projects

• Provided project management for technical sales support with wireless network design

• Performed change management for network convergence of two large pharmaceutical firms UNIVERSITY OF THE ANDES 1/1997 – 12/1997

English Instructor Merida, Venezuela

• Taught English to multidisciplinary university students during 1 year living abroad U.S. HOUSE OF REPRESENTATIVES, Office of Rep. John Boehner 1/1994 – 12/1996 Legislative Assistant Washington, DC

• Managed and analyzed public policy data and issues and constituent feedback on behalf the congressman who later rose to become the Speaker of the House

• Marketed the congressman and the message to increase success and satisfaction of constituents, the American public, congressional colleagues, and legislative staff

• Designed and administered the Constituent Resource Network to promote congressman and agenda SKILLS

• Microsoft Office 365, Outreach.io, SharePoint, Workday, Salesforce SFDC

• Google Analytics, Active Directory, Gainsight, ChurnZero, ChatGPT, Perplexity AI INTERESTS

• Our Rottweiler/Labrador canine best friend, oil painting, international travel and teaching

• Golfing, running and walking for exercise, cultivated international multicultural knowledge one year living in Venezuela and tours of eleven European countries and South Korea

Contact this candidate