Customer Service Elk Grove

Thomas Ho

Elk Grove, CA *****

************@*****.*** +1-916-***-****

Languages: Bilingual in English and Vietnamese

Certifications: CPR & First Aid CertifiedPROFESSIONAL SUMMARY

Detail-oriented and bilingual (English/Vietnamese) professional with extensive experience in casino operations, auditing, and customer service. Skilled in financial transactions, monitoring compliance, and ensuring accuracy in fast-paced environments. Proven ability to work effectively both independently and as part of a team. Strong interpersonal communication skills and a commitment to providing excellent service.WORK EXPERIENCE

Table Games Auditor

Players Edge Services – Sacramento, CA

February 2024 – December 2024

Audited table games, verifying the accuracy of winning/losing wagers and bets.

Monitored payouts and buy-ins to ensure compliance with casino regulations.

Managed guest chips, counting and balancing bank with 100% accuracy.

Ensured adherence to gaming rules and regulations.

Banker

Global Player Services – Rancho Cordova, CA

August 2023 – December 2023

Monitored payouts and buy-ins for casino games, ensuring adherence to rules and regulations.

Managed and counted casino chips, balancing the bank with precision.

Ensured proper handling of all financial transactions, providing excellent customer service.

Cage Cashier

Sky River Casino – Elk Grove, CA

December 2022 – April 2023

Balanced assigned cash bank with high accuracy.

Exchanged casino chips and TITO tickets for cash, ensuring a timely and courteous service.

Redeemed foreign currency, calculated accurate exchange rates, and processed marker buy-back transactions.

Ensured the accurate processing of ticket sales and payouts, including gaming chips and TITO vouchers.

Banker

Players Edge Services – Sacramento, CA

October 2021 – June 2022

Managed payouts, buy-ins, and casino chip transactions.

Ensured accurate count and balancing of cash banks.

Adhered to all gaming rules and regulations while providing excellent service to guests.

Banker

Le Gaming Inc. – Rancho Cordova, CA

January 2019 – August 2021

Managed guest chips, monitored payouts and buy-ins.

Ensured all rules and regulations of casino games were followed.

Balanced banks and conducted accurate counts.

Campus Patrol Officer

Los Rios Police Department – Sacramento, CA

October 2017 – February 2021

Patrolled campus grounds, checking for potential security threats including vandalism and fires.

Assisted with traffic control and parking enforcement.

Reported any suspicious activities and hazards to local authorities.

Enforced campus regulations and ensured the safety of students and staff.

EDUCATION

Associate's Degree in Criminal Justice

Sacramento City College – Sacramento, CA

August 2011 – December 2016

High School Diploma

Monterey Trail High School – Elk Grove, CA

September 2007 – June 2011

SKILLS

Technical Skills: Microsoft Word, PowerPoint, Excel, Access, Outlook

Languages: Fluent in English and Vietnamese

Other Skills: Data Entry, Time Management, Banking, Financial Services, Marketing

Software: QuickBooks, Visual Basic, Data Warehouse

Certifications: CPR and First Aid Certified

ADDITIONAL INFORMATION

Willing to relocate if required for the role.

Strong ability to follow written and spoken instructions.

Contact this candidate