Receptionist/office agent

Elizabeth Gurke

Saint Augustine, FL ***** +1-904-***-**** *********@*****.***

PROFILE SUMMARY

Compassionate and detail-oriented administrative professional with 12+ years of expertise in receptionist, office support, and medical administrative roles. Adept at managing front desk operations, appointment scheduling, records management, and customer service with proficiency in EMR systems, HIPAA compliance, and insurance verification. Proven ability to streamline workflows, enhance organizational efficiency, and resolve client concerns with a focus on accuracy and confidentiality. Skilled in optimizing office processes, coordinating multidisciplinary tasks, and maintaining seamless communication across teams to ensure exceptional operational performance.

KEY QUALIFICATIONS

Proficient in EMR systems, medical scheduling, and HIPAA-compliant records management

Skilled in front desk operations, including appointment coordination, phone etiquette, and

Experience in insurance verification, billing processes, and maintaining patient confidentiality

Strong organizational abilities, thorough knowledge of medical terminology, with a track record optimizing workflows

Adept at multitasking in fast-paced environments, resolving conflicts, and ensuring seamless office operations

Excellent communication skills with a focus on delivering empathetic, professional customer service

SKILLS HIGHLIGHTS

Appointment Scheduling

Data Entry

HIPAA Compliance

Customer Service

Medical Terminology

Records Management

Insurance Verification

Front Desk Operations

Microsoft Office Suite

Document Preparation

Phone Etiquette

Conflict Resolution

Time Management

Organizational Skills

Supply Inventory Management

Typing Speed & Accuracy

Confidentiality Assurance

Problem-Solving

Team Collaboration

Database Management

Workflow Optimization

EMR systems

PROFESSIONAL EXPERIENCE

Secretary / Receptionist

Jan 2023 – Present

King Marine Saint Augustine, FL

Manage front desk operations, including greeting clients, answering calls, and directing inquiries to appropriate personnel.

Schedule and coordinate appointments for detailing services, optimizing calendar efficiency.

Generate and process invoices, ensuring accurate billing and timely payments.

Maintain inventory and order supplies, researching cost-effective options for chemicals and safety equipment.

Implement safety protocols, reducing workplace injuries by 60%.

Assist in workforce coordination by assigning tasks and communicating job requirements to employees.

Streamline administrative processes to enhance office productivity and client satisfaction.

Scheduler / Medical Records Specialist

Apr 2022 – Dec 2022

Associates in Internal Medicine Saint Augustine, FL

Managed patient scheduling, ensuring smooth appointment flow and minimizing no-shows through proactive follow-ups.

Updated and maintained electronic medical records (EMR), verifying accuracy and compliance with HIPAA.

Verified insurance information and processed copayments, ensuring seamless billing operations.

Prepared patient charts in advance to facilitate efficient daily clinic operations.

Addressed patient concerns professionally, resolving issues to enhance satisfaction.

Assisted coworkers with administrative tasks, fostering a collaborative work environment.

Waitress/Server

Dec 2019 - Feb 2022

Denny’s / Saint Augustine, Fl

Typical waitress tasks and responsibilities

---Took time off to care for my mother until her passing in May 2019--

Assistant / Receptionist Jan 2018 – Nov 2018

Metal Finishing Solutions Saint Augustine, FL

Handled incoming calls, screened inquiries, and directed them to the appropriate departments.

Drafted and organized business documents, including contracts, invoices, and order forms.

Maintained an organized filing system for easy document retrieval and record-keeping.

Conducted outreach to prospective clients, scheduling demos and promoting company services.

Radiology Receptionist Jan 2008 – Dec 2012

Flagler Hospital Saint Augustine, FL

Checked in patients for radiology exams, collected payments, and verified insurance details.

Managed patient records, ensuring confidentiality and compliance with hospital policies.

Provided compassionate assistance to patients and families, enhancing their experience.

EDUCATION

Associate’s Degree in Progress Expected Completion: 2025

St. Johns River State College (SJRSC) Saint Augustine, FL

Medical Assistant Certificate 2013 – 2014

First Coast Technical College Saint Augustine, FL

REFERENCE

Available upon request.

Contact this candidate