Elizabeth Gurke
Saint Augustine, FL ***** +1-904-***-**** *********@*****.***
PROFILE SUMMARY
Compassionate and detail-oriented administrative professional with 12+ years of expertise in receptionist, office support, and medical administrative roles. Adept at managing front desk operations, appointment scheduling, records management, and customer service with proficiency in EMR systems, HIPAA compliance, and insurance verification. Proven ability to streamline workflows, enhance organizational efficiency, and resolve client concerns with a focus on accuracy and confidentiality. Skilled in optimizing office processes, coordinating multidisciplinary tasks, and maintaining seamless communication across teams to ensure exceptional operational performance.
KEY QUALIFICATIONS
Proficient in EMR systems, medical scheduling, and HIPAA-compliant records management
Skilled in front desk operations, including appointment coordination, phone etiquette, and
Experience in insurance verification, billing processes, and maintaining patient confidentiality
Strong organizational abilities, thorough knowledge of medical terminology, with a track record optimizing workflows
Adept at multitasking in fast-paced environments, resolving conflicts, and ensuring seamless office operations
Excellent communication skills with a focus on delivering empathetic, professional customer service
SKILLS HIGHLIGHTS
Appointment Scheduling
Data Entry
HIPAA Compliance
Customer Service
Medical Terminology
Records Management
Insurance Verification
Front Desk Operations
Microsoft Office Suite
Document Preparation
Phone Etiquette
Conflict Resolution
Time Management
Organizational Skills
Supply Inventory Management
Typing Speed & Accuracy
Confidentiality Assurance
Problem-Solving
Team Collaboration
Database Management
Workflow Optimization
EMR systems
PROFESSIONAL EXPERIENCE
Secretary / Receptionist
Jan 2023 – Present
King Marine Saint Augustine, FL
Manage front desk operations, including greeting clients, answering calls, and directing inquiries to appropriate personnel.
Schedule and coordinate appointments for detailing services, optimizing calendar efficiency.
Generate and process invoices, ensuring accurate billing and timely payments.
Maintain inventory and order supplies, researching cost-effective options for chemicals and safety equipment.
Implement safety protocols, reducing workplace injuries by 60%.
Assist in workforce coordination by assigning tasks and communicating job requirements to employees.
Streamline administrative processes to enhance office productivity and client satisfaction.
Scheduler / Medical Records Specialist
Apr 2022 – Dec 2022
Associates in Internal Medicine Saint Augustine, FL
Managed patient scheduling, ensuring smooth appointment flow and minimizing no-shows through proactive follow-ups.
Updated and maintained electronic medical records (EMR), verifying accuracy and compliance with HIPAA.
Verified insurance information and processed copayments, ensuring seamless billing operations.
Prepared patient charts in advance to facilitate efficient daily clinic operations.
Addressed patient concerns professionally, resolving issues to enhance satisfaction.
Assisted coworkers with administrative tasks, fostering a collaborative work environment.
Waitress/Server
Dec 2019 - Feb 2022
Denny’s / Saint Augustine, Fl
Typical waitress tasks and responsibilities
---Took time off to care for my mother until her passing in May 2019--
Assistant / Receptionist Jan 2018 – Nov 2018
Metal Finishing Solutions Saint Augustine, FL
Handled incoming calls, screened inquiries, and directed them to the appropriate departments.
Drafted and organized business documents, including contracts, invoices, and order forms.
Maintained an organized filing system for easy document retrieval and record-keeping.
Conducted outreach to prospective clients, scheduling demos and promoting company services.
Radiology Receptionist Jan 2008 – Dec 2012
Flagler Hospital Saint Augustine, FL
Checked in patients for radiology exams, collected payments, and verified insurance details.
Managed patient records, ensuring confidentiality and compliance with hospital policies.
Provided compassionate assistance to patients and families, enhancing their experience.
EDUCATION
Associate’s Degree in Progress Expected Completion: 2025
St. Johns River State College (SJRSC) Saint Augustine, FL
Medical Assistant Certificate 2013 – 2014
First Coast Technical College Saint Augustine, FL
REFERENCE
Available upon request.