Customer Service Support Worker

**** ******** *** **** 647-***-****)

Scarborough, ON *********@*****.***

EXECUTIVE SUMMARY

A college graduate with Six years' experience specializing in Social work, Caregiver, Customer Service, Childcare taker, Personal support worker, Community Support Worker and youth Mental Health worker. Instrumental in assisting organizations achieve their goals by demonstrating diversified skills such as task prioritization, strong decision-making skills, problem solving, multitasking, and excellent customer service skills in a fast-paced environment.

KEY STRENGTHS

Monitoring Client Well being

Organization Skills

Administering Medications

Mental Health Awareness

Problem Solving Skills

Crisis intervention and conflict resolution skills

Ability to handle sensitive and confidential information

Microsoft Office Programs

Experience dealing with the public safety

Customer Services and Client Management Skills

EDUCATION

Personal Support Worker- Diploma CLI College, North York, ON

Medical Office Administration CDI College, Edmonton, AB

High School Diploma Greenwood High school, Toronto ON

PROFESSIONAL EXPERIENCE

Personal Support Worker 2018 – 2021

Bayshore Home Health, Toronto ON

Monitor a client’s well being

acting as the eye and ear of the registered staff

keeping records of a client/resident's dairy activities

Care for people and families during periods of illness or recovery.

Provide bedside and personal care to clients and help them move, bathe, groom and get dressed and undressed.

Plan and prepare meals.

Teach new parents to care for an infant.

Change non-sterile dressings and give oral medications as instructed by your home care agency or supervisor.

Help with light housekeeping - for example, do laundry, wash dishes and make beds.

Spend time talking with your clients.

Caregiver May 2019- Dec 2019

Key Support Services Edmonton AB

Maintaining a medication schedule and ensuring clients take medicines on time

Helping clients with shopping

Preparing meals according to dietary restrictions

Performing necessary housekeeping to maintain a clean living space

Informing family and Physicians about changes in the client’s mental or physical health

Performing basic first aid and emergency care during critical situations

Providing friendship and emotional support to the individual

Caregiver July 2021– December 2022

Comfort Keeper, Edmonton AB

Provided customer service and administrative support to students, faculty and the general public

Assisted the Operations Manager in Community services to coordinate multiple projects which included Budgeting and Enrolment plans

Processed payroll for work study students using Microsoft Excel

Maintained an accurate database housing sensitive student and departmental information

Resolved discrepancies on the database which included investigating, correcting and retrieving data

Receptionist 2017- 2018

Sharshar Dental Clinic, Edmonton AB

Greet clients and visitors with a positive, helpful attitude.

Assisting clients in finding their way around the office.

Announcing clients as necessary.

Helping maintain workplace security by issuing, checking, and collecting badges as necessary and maintaining visitor logs.

Assisting with a variety of administrative tasks including copying, faxing, taking notes, and making travel plans.

Preparing meeting and training rooms.

Answering phones in a professional manner, and routing calls as necessary.

Assisting colleagues with administrative tasks.

Performing ad-hoc administrative duties.

Answering, forwarding, and screening phone calls.

Sorting and distributing mail.

Hiring, managing, and developing the junior administrative team.

Provide excellent customer service.

Scheduling appointments.

First aid, CPR, AODA, CPI and WHMIS trained

Volunteering Experience: Youth mentor February 2015-December 2015

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