Customer Service Assistant Manager
Resume:
Tabatha Carpenter
Kansas City, MO *****
**************@*****.***
Professional Summary
Results-driven senior assistant manager with 15+ years of experience in customer service and team leadership across various industries. Proven track record in enhancing operational efficiency, managing inventory, and driving sales through effective staff training and performance evaluations. Skilled in fostering a collaborative work environment, leading initiatives that resulted in a 15% increase in transaction value, and consistently exceeding revenue targets. Seeking to leverage extensive expertise in a remote customer service role.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Senior Assistant Manager
CEC-Overland Park, KS
December 2022 to November 2024
• Provided exceptional customer service and resolved any issues or concerns in a timely and professional manner.
• Conducted performance evaluations to assess employees' strengths and areas for improvement.
• Managed inventory levels effectively to ensure sufficient stock for customer demand.
• Played a key role in financial planning initiatives to maximize profitability and operational efficiency.
• Led and motivated a team to success by fostering a collaborative and supportive work environment.
• Designed and implemented staff training programs to enhance skills and knowledge within the team.
• Collaborated with senior management to develop annual budgets and financial forecasts, consistently meeting or exceeding revenue targets
• Led performance evaluations for staff members, identifying areas for improvement and implementing development plans to enhance productivity
• Ensured compliance with company policies and procedures across all departments, maintaining high standards of operational efficiency
• Coordinated promotional events and campaigns to drive foot traffic and boost sales during slow periods
• Facilitated regular team meetings to communicate updates on company initiatives, address concerns, and foster a positive work environment
• Trained staff on best practices for upselling products or services resulting in an increase of average transaction value by 15%
• Developed employee scheduling system that optimized labor costs while ensuring adequate coverage during peak hours
• Initiated cross-training program among different departments leading to increased flexibility within teams during busy periods
• Mentored junior staff members providing guidance on career development goals resulting in 9 promotions within the team
• Collaborated with senior management to develop annual budgets and financial forecasts, consistently meeting or exceeding revenue targets
• Led performance evaluations for staff members, identifying areas for improvement and implementing development plans to enhance productivity
• Ensured compliance with company policies and procedures across all departments, maintaining high standards of operational efficiency
• Initiated cross-training program among different departments leading to increased flexibility within teams during busy periods
• Developed employee scheduling system that optimized labor costs while ensuring adequate coverage during peak hours
• Facilitated regular team meetings to communicate updates on company initiatives, address concerns, and foster a positive work environment
General Manager
Lc 's on 18th
May 2021 to November 2021
• Handled the financial responsibilities including but not limited to daily deposits, ordering of food, beverages, supplies and booking and paying for bands and DJ's to name a few.
• Held weekly and monthly budget meetings and set the goals for the future.
• Overseen a staff of 20+ and interviewed potential employees and handled all new hire documents. Schedules, payroll, inventory. Also I took over two other stores as well as mine.
• I created and implemented the employee handbook and sexual harassment/social media disclosures as well.
• Held staff meetings as a whole and also by departments to ensure everyone knew where we stood for the day/ week/ month. •
Handled and documented all employee complaints and also patrons complaints and/or concerns.
• Greeted customers and ensured they were satisfied with meals and service.
• Created spreadsheets for daily reports and for all booking entertainment. •Manager servsafe certificate Customer Service Representative
Platte Woods Animal Hospital-Kansas City, MO
October 2015 to April 2020
• Managed client records, Set up client appointments
• Performed customer service surveys, Provided policy and service information
• Assisted customers with a warm and professional attitude
• Answered general questions, Responsible for cashier duties
• Handled online orders and credit card transactions, Responsible for tracking and maintaining inventory, Responded to claim inquiries, Resolved customer information and complaints
• Answered calls from clients, Performed data entry for customer information, Greeted customers, Handled reservations, Booked appointments for clients, Worked in the inbound call center, Collected and documented orders
• Responded to inquiries and issues, Operated the cash register, Managed customer accounts Resolved customer issues
Kennel Manager
Platte Woods Animal Hospital
October 2015 to April 2020
• I began as a kennel attendant with cleaning duties and taking care of boarding animals including but not limited to, feeding and cleaning kennels and filling out boarding report cards, answering questions that clients had regarding the boarding establishments and provided ease with calls by answering questions about their pets stay while they were away.
• I also handled any complaints that were brought to our facility about the boarding which is in part the reason I became kennel manager.
• I now do many of the same tasks and also handle scheduling and employee disputes and recognition. I provide daily tasks for my employees and schedule and conduct monthly meetings with them.
• I assist the doctors in treatment of care for animals and relay the doctors recommendations to the client and assist in answering any questions they may have regarding treatment care. General Manager
Cici 's pizza
May 2014 to April 2015
• Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
• Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
• Manage staff, preparing work schedules and assigning specific duties. Direct and coordinate organization\'s financial and budget activities to fund operations, maximize investments, and increase efficiency.
• Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
• Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
• Plan and direct activities such as sales promotions, coordinating with other department heads as required.
• Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
• Manage the movement of goods into and out of production facilities. Recommend locations for new facilities or oversee the remodeling or renovating of current facilities. Switchboard Operator & Sales Cashier
Northtowne Mitsubishi
December 2013 to April 2014
• Prioritized tasks effectively and demonstrated strong multitasking skills in a fast-paced retail environment.
• Processed sales transactions accurately and efficiently with a focus on providing excellent customer service.
• Maintained a positive attitude and resolved customer inquiries with professionalism and courtesy.
• Handled cash transactions with precision and adhered to company policies and procedures.
• Answered phones promptly and directed calls to appropriate personnel. Server/ Team Lead
Bar Louie
April 2011 to November 2013
• Operated POS system efficiently and accurately during high-volume restaurant shifts.
• Demonstrated extensive knowledge of menu items and ingredients to provide recommendations to guests.
• Handled food and beverage orders with precision and attention to detail.
• Resolved conflicts between team members in a professional and positive manner.
• Managed and motivated a team of individuals to achieve daily operational goals. Front of House Manager and Server
Pizza Hut
July 2009 to May 2010
• Train workers in food preparation, and in service, sanitation, and safety procedures.
• Compile and balance cash receipts at the end of the day or shift.
• Perform various financial activities such as cash handling, deposit preparation, and payroll.
• Supervise and participate in kitchen and dining area cleaning activities.
• Resolve customer complaints regarding food service. Control inventories of food, equipment, smallware, and liquor, and report shortages to designated personnel.
• Purchase or requisition supplies and equipment needed to ensure quality and timely delivery of services.
• Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups.
• Forecast staff, equipment, and supply requirements based on a master menu.
• Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards. Assign duties, responsibilities, and work stations to employees in accordance with work requirements.
• Perform personnel actions, such as hiring and firing staff, providing employee orientation and training, and conducting supervisory activities, such as creating work schedules or organizing employee time sheets
• Recommend measures for improving work procedures and worker performance to increase service quality and enhance job safety.
Education
Associate of Arts and Sciences in AAS
Metropolitan Community College - Maple, WI
January 2015 to December 2016
General Equivalency Diploma in GED
Adult Education Learning Center
January 2014 to December 2015
Skills
• Supervising experience
• Cash handling
• Leadership
• Customer service
• Communication skills
Certifications and Licenses
Driver's License
ServSafe
Additional Information
The most recent lapse in employment was me being a caregiver for my mother who had brain surgery and was needing full support and care while she recovered and relearned basic functions.
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