Data Entry Customer Service
Resume:
JAVETTE
FREEMAN
**************@******.***
Hanover, VA 23069
Bold Profile
Dynamic professional with a proven track record at Maximus Federal Services, excelling in high-pressure environments with exceptional customer service and data entry proficiency. Skilled in warehouse safety and fostering positive relationships, I significantly enhanced customer satisfaction and productivity. My adaptability and effective mentoring underscore my commitment to excellence and team success. PROFESSIONAL SUMMARY
SKILLS
• Warehouse safety
• Product picking
• Heavy lifting
• Forklift operation
• Quality control
• Pallet arrangement
• Mentoring and training
• Data entry proficiency
• Production line operations
University of Phoenix
Tempe, AZ
Master Of Business
Administration: Business
Accountancy
University of Phoenix
Tempe, AZ • 05/2017
Bachelor Of Administration:
Criminal Justice
Criminal Justice Administration
Services
University of Phoenix
Tempe, AZ • 06/2013
Associate Of Applied Science:
Psychology
EDUCATION
Maximus Federal Services - Department Of Education CSR Remote Remote • 02/2025 - Current
Maximus Federal Services - Federal Marketplace/CSR Chester, VA • 10/2023 - 02/2025
Walmart Distribution - Order Filler
01/2024 - 07/2024
WORK HISTORY
Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
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• Delivered prompt service to prioritize customer needs. Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
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Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
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Answered customer telephone calls promptly to avoid on-hold wait times.
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• Answered constant flow of customer calls with minimal wait times. Responded to customer requests for products, services, and company information.
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Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
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• Investigated and resolved customer inquiries and complaints quickly. Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
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• Implemented and developed customer service training processes. Facilitated smooth operations during peak periods, effectively handling increased workload without compromising quality or timeliness of deliveries.
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Implemented effective time management strategies, significantly increasing productivity within tight deadlines.
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• Contributed to a safe working environment by adhering to strict Bluegreen Corporation - Senior Marketing/Remote Regional Marketing Gordonsville, VA • 11/2014 - 09/2023
safety protocols during all tasks.
Demonstrated adaptability and flexibility in response to changing demands or priorities, effectively navigating challenges while maintaining a high level of productivity.
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• Followed safety protocols to minimize workplace accidents.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
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• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance. Assisted with day-to-day operations, working efficiently and productively with all team members.
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Strengthened communication skills through regular interactions with others.
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Developed and maintained courteous and effective working relationships.
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