Customer Service Accounts Payable

Carol J. Boydston

Aubrey, TX ***** 940-***-**** *******@*****.***

PROFESSIONAL SUMMARY

Customer Service Specialist with over 8 years of experience in handling customer inquiries, managing high-volume transactions, and resolving issues across diverse industries, including telecommunications, travel, and natural resources. Skilled in invoice processing, financial coordination, and vendor relations, with a strong focus on delivering high-quality customer service and ensuring timely resolutions. Proficient in using financial tools such as SAP, Siebel, Oracle, and ADP to streamline operations and enhance customer experience.

EXPERIENCE

Analyst (Temporary Positions)

PrimeSource, Inc. October 2016 – January 2020

Processed and reviewed customer invoices, ensuring accuracy against vendor contracts and related documentation.

Managed vendor-specific research and communicated with customers to resolve discrepancies in billing and payments.

Collaborated with accounts payable personnel to resolve customer issues and ensure prompt and accurate payments.

Managed high-volume invoicing, requiring flexibility to work overtime during peak periods.

Financial Coordinator (Contract - Remote)

DIRECTV, LLC June 2015 – September 2016

Researched and processed 99% of rejected auto-pay work orders for a subscriber base of 3 million, resolving customer payment issues.

Ensured accurate resolution of billing concerns and worked with subscribers to confirm successful payments.

Managed high-volume payment processes with a focus on accuracy and timely processing.

Accounts Payable Specialist (Temporary Assignment)

Pioneer Natural Resources (SNI Companies) April 2015

Processed and reviewed invoices, coding and verifying payments for vendors, and managing customer inquiries about billing discrepancies.

Communicated effectively with A/R departments and vendors to resolve payment issues and maintain accurate financial records.

Utilized ADP, Citrix, and iSeries to handle high-volume transactions.

Analyst (Temporary Position)

Managed Staffing – Southwest Airlines October 2014 – March 2015

Provided customer service support for Southwest Airlines procure-to-pay systems, assisting customers with inquiries related to payments and invoices.

Reviewed and matched invoices, purchase orders (POs), and receiving orders (ROs) to ensure correct billing and payment processing.

Worked closely with vendors, buyers, and accounting staff to ensure smooth operations and address customer concerns.

Financial Coordinator

DIRECTV, LLC July 2007 – March 2014

Processed payments for customer service-related purchase orders (POs) and validated payments using SAP, Siebel, and Oracle systems.

Ensured all necessary backup documentation was received and completed according to company guidelines and customer contracts.

Managed a high volume of rejected auto-pay work orders and successfully resolved issues to maintain customer satisfaction.

Account Manager

Travelport May 2007 – September 2009

Managed credit card operations for travel packages, adjusting limits, processing hotel billing, and handling customer queries regarding payments.

Audited and managed billing for car rental subsidiaries, ensuring that reservations and payments were accurately processed, and customer concerns were addressed promptly.

Produced daily and weekly reports for the corporate office to ensure accurate billing information.

SKILLS & TOOLS

Customer Service: Issue resolution, customer communication, conflict management

Data Analysis: Data processing, reconciliation, financial analysis

Financial Systems: SAP, Siebel, Oracle, ADP, Citrix, iSeries, WIZ

Invoicing & Billing: Invoice processing, payment resolution, account management

Communication: Vendor relations, customer communication, team collaboration

Problem-Solving: High-volume transactions, issue resolution, accuracy-focused

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