Customer Service Front Desk

Bethanie S. Carridice

**** ******** **** ***** **,

Conyers, GA, U.S.A., 30012.

Email: *******************@*****.***; Telephone: 404-***-****

Objective

To obtain a position within your organization to maximize on my potentials and experiences. As a team player, with an enthuse attitude, passionate to serve others, having leadership, decision making and time management skills. I aim to provide excellent customer service and organizational skills to perform any duties awarded to me to manage the operations of the firm effectively.

Education and Qualifications

University of the Commonwealth Caribbean, Executive Certificate in Fundamentals of Accounting. May 2020 – July 2020

Caribbean Maritime University, B.Sc. in Customs Processes, Freight forwarding and Immigration. September 2014 – April 2018

Glenmuir High School, Caribbean Secondary Examination Certificates, seven (7) English A, Mathematics, Principles of Accounts, Information Technology, Building Technology, Physical Education and Human and Social Biology. September 2009 – June 2014

Awards/Skills & Activities

Awarded certificates in Customer Relations and Media Relations & Interviewing Techniques training at Caribbean Maritime University.

Computer Literate - application such as: Microsoft Word, Excel, Publisher, Power Point, and accounting software’s such as MS Dynamics and Odoo.

Good Communication Skills, Data entry skills, Creative and Innovative

Organization, leadership, and time management skills.

Adapt to change, detailed oriented, team player, customer service skills.

Cashiering, Inventory management, Logistics Management and Warehouse Operations.

Problem solving skills areas such as: Accounting/Bookkeeping, Logistics, and other operational areas.

Well-rounded team player, CMU Track & Field captain of female team, participated at the Intercollegiate Sports Championship 2018 at the National Stadium. Previously a member of the Netball and Volleyball team of CMU 2014-2018.

Achieved an award of Induction at Caribbean Maritime University. Volunteered at Glenmuir High as a Sports Official for a first form Netball Competition in 2014.

Lead as Class Monitor at Glenmuir High School in year 2014.

Career Choices - Immigration Officer, Customs Officer, Nurse, Physical Education Teacher, Accountant, Logistics Consultant.

Work Experiences:

Front Desk Receptionist, Country Inn & Suites by Radisson, Atlanta Airport South, Georgia. January 2025- Present

Duties: maintain record of 180 rooms, managing online, telephone and walk-in reservations. Welcome guests upon their arrivals and assign rooms, provide information about the hotel, available rooms, rates, and amenities on 7am to 3pm shift and 3pm to 11pm shift. Collect cash, debit or credit card payments based on reservations or other services. Also work 11pm to 7am Night Audit to close off the day and complete inflow daily accounting report. Attend to guest complaints or enquiries in a timely manner. Report incidents, injuries, or maintenance issues to supervisor or manger on duty or maintenance department.

Front Desk Receptionist, Red Roof Inn, Macclenny, Florida.

August 2022- April 2024

Duties: maintain record of 52 rooms, managing online, telephone and walk-in reservations. Welcome guests upon their arrivals and assign rooms, provide information about the hotel, available rooms, rates, and amenities. Collect cash, debit or credit card payments based on reservations or other services. Conduct Night Audit report for Front Desk Manager, prepare status reports for the Housekeeping Department as it relates to occupancy of rooms at the hotel. Attend to guest complaints or enquiries in a timely manner. Report incidents, injuries, or maintenance issues to manger on duty or maintenance department.

Sales Representative/ Store Manager, Monkey Shack, Panama City Beach, Florida.

March 2022 - July 2022

Duties: Manage the daily operation of the store, Sunday through Saturday 8am to 11pm. Fold and restock shelves with t-shirts and beach items, price items, check inventory of stock, attend to customers, cash customers items been purchased, follow up with customers with their purchase, ensure they are satisfied with their goods. Communicate with the owner of the Franchise of any issues or enquires from customers and other enquires. Also check cashier draw at end of shift.

Accounting Officer, Caribbean Maritime University, Office of the Treasury. January 2020 -2021

Duties: Assist with the coordination of accounting activities in the Accounts Payable, Accounts Receivable and Payroll Division. Accounts Payable, ensure documents are complete and properly authorized before invoiced for payment processing also vouchers, cheques, wire and bank transfer statements are prepared for authorization. Prepare journals, bank reconciliations, and petty cash; provide feedback to suppliers/persons enquiries about payments or other matters. Customer service support, answering queries by telephone or emails. Accounts Receivable; assist with student’s queries regarding refunds, collecting cash, debit, or credit card payments towards tuitions and other matters. Payroll, calculate and prepare Staff Pension, Salary Deductions and Statutory Deductions for payment monthly. Attend to queries regarding employee’s salary and other matters.

Programme Assistant, Caribbean Maritime University Faculty of Advanced Skills and Professional Development, Kingston Jamaica. November 5, 2018 -December 31, 2019

Duties: Perform administrative duties and support for the coordination of all programs related activities under the faculty, for Advanced Certificate of Technical Training.

Summer Intern/Assistant, Caribbean Maritime University, Faculty of Advanced Skills and Professional Development, Kingston Jamaica. May 4, 2018- November 1, 2018

Responsibilities: Achieved 60-80% satisfactory results based on assisting with coordination of the Centre of Occupation Studies (COS) Occupational associate’s degree (OAD) Programme and the Career Advancement Programme (CAP).

Front Desk Agent, Grand Port Royal Hotel Marina and Spa Kingston Jamaica. September 2016- December 2016.

Responsibilities: maintain record of 60 rooms overlooking the Caribbean Sea, managing online, telephone and walk-in reservations. Welcome guests upon their arrivals and assign rooms, provide information about the hotel, available rooms, rates and amenities. Collect cash, debit or credit card payments based on reservations or other services such as Spa treatment and Weddings. Prepare sales/financials report for Front Desk Manager daily. Prepare status reports for the Housekeeping and Food and Beverage department as it relates to occupancy of rooms at the hotel. Attend to guest complaints or enquiries in a timely manner. Report incidents, injuries, or maintenance issues to manger on duty or maintenance department.

Cashier and Server, Kaptain Redhot 24hour Local Restaurant, Montego Bay St. James. July 11 – August 19, 2016

Responsibilities: Greet customers and provide information about the menu, collected payments and return change for customers’ orders, relay customers order to kitchen staff, served orders in a timely manner, provided feedback to customers complaints, cleaned and reset tables, stocked supplies assist kitchen staff, when necessary, ensure to check cash register at the beginning and end of shift and prepare and submitted sales reports to the Restaurant Manager on a daily basis.

Customs Clerk, Jamaica Customs Agency, Norman Manley International Airport worked at Caribbean Airlines Import Air Cargo Terminal, Customs Export and Passenger Terminal Baggage Hall. May 16 – June 27, 2016

Duties: manifest desk, ensured that customers completed or prepared the correct customs forms or documents, ensured customers provided the correct permit needed for cargo been imported or exported, assisted to release customers goods, released and closed off flights, marked off entries and filed, calculated courier export fees, opened and closed detention notices, provided assistance to the duty officer to complete C5 search at the Passenger Terminal, provided information to customers as it relates to making payment for cargo in order to have their cargo released by Customs.

Housekeeper/ Room Attendant, Grand Traverse Resort and Spa, Williamsburg Michigan.

June 2015- August 2015

Duties: Greet guest and respond to queries, clean and service assigned rooms, make beds, dust and polish furniture, vacuum carpets, clean and sanitize bathrooms facilities and remove trash. Work night shifts to clean hotel lobby, pool area, restaurant, and other areas. Report technical issues to maintenance or engineering department ensure that rooms being reserve are clean and tidy before check-in hours once guest have checked out.

Cashier, Dish Washer and Server, Acme McDonalds, Williamsburg Michigan. June 2015 – August 2015

Responsibilities: Welcome customers with a pleasant tone, place orders and provide information about the menu at the drive thru teller, collect payments and return correct change, serve orders in a timely manner, attend to customers complaints, clean and reset tables, stock supplies, provide assistance to staff members with customers order, when necessary, check cash register at the beginning and end of shift and prepare sales report for Restaurant Manager or Supervisor on a daily basis. Wash and clean utensils and other equipment’s used, ensure that lobby areas and cash counter areas are always clean. Follow-up with customers to ensure they are satisfied with their order.

References

Divyesh Patel Tamara Powell

General Manager, Supervisor

Red Roof Inn, Country Inn Suites by Radisson

151 Woodlawn Road, 5100 West Fayetteville

MacClenny, Florida 32063. Atlanta, Georgia 30349.

Contact: 904-***-**** Contact: 770-***-****

Contact this candidate