Project Management Program

Mark Silva is a visionary executive leader with over 30 years of diverse experience spanning federal program management, IT modernization, operations, and the financial market. Recognized for his transformative leadership, Mark specializes in aligning strategic vision with execution to deliver measurable results across sectors, including healthcare, financial services, and government. His exceptional track record includes managing multimillion-dollar initiatives for Credit Suisse, one of the world's leading financial institutions, where he directed complex financial projects, delivered custom financial solutions, and spearheaded innovations that supported bond issuance and whole loan markets.

Mark's expertise also includes pioneering groundbreaking projects such as a private cloud migration for a federal agency, leveraging secured Millimeter Wave (mmWave) technology and advanced Continuity of Operations Plans (COOP). These initiatives established new benchmarks for secure, resilient IT infrastructure while demonstrating his ability to navigate complex regulatory and technological landscapes.

An accomplished author, mentor, and certified expert in Agile, Lean, and ITIL methodologies, Mark is dedicated to empowering teams to harness emerging technologies, particularly artificial intelligence (AI). His focus on fostering a culture of collaboration and continuous improvement ensures that organizations are equipped to thrive in rapidly evolving industries. With an MBA (3.95 GPA) and a lifelong commitment to professional growth, Mark exemplifies strategic foresight, operational excellence, and empathetic leadership.

Mark’s leadership, honed through experience with global institutions like Credit Suisse, positions him as an exceptional leader ready to drive sustainable growth and innovation in today’s complex business landscape.

Certifications/Training:

Project Management Training; graduated Magna Cum Laude Colorado Technical Institute 2008

Lean IT Dell Services Federal Government 2012

Agile Training Credit Suisse 2006

ITIL Foundations Training Dell Services 2015

Strategic Client Engagement Training

Familiarity with FHIR, HL7, and healthcare compliance frameworks, including HIPAA

Advanced Leadership and Strategic Thinking Certification

Author- “Fluid Leadership–Mastering the Art of Adapting” & “Battle Scar Leadership–Experience to Wisdom” – several books and academic papers

Summary of Qualifications: Mr. Silva brings over 30 years of expertise in IT project management, with a proven track record in delivering high-impact solutions for federal agencies, healthcare organizations, and Fortune 500 companies. His experience includes over a decade of leadership within NIH and healthcare settings, demonstrating a unique ability to align technical solutions with organizational goals.

Mark specializes in client engagement strategies, ensuring exceptional client satisfaction and fostering long-term stakeholder relationships. His core strengths include operational excellence, resource management, and the ability to lead cross-functional teams to achieve success. His expertise spans project lifecycle management, mentoring emerging leaders, and driving continuous improvement initiatives.

Mark is adept at navigating complex regulatory landscapes, utilizing his technical acumen and process optimization skills to deliver innovative, compliant solutions. His broad experience also encompasses business process reengineering and acquisition consulting, where he has transformed operational frameworks for major organizations, including Ford Motor Company, United Airlines, and FTSE Russell. By integrating strategic vision with hands-on expertise, Mark consistently achieves transformative results that propel organizations forward..

Professional Experience:

Project Consultant - Business Process Reengineering

As a seasoned Project Consultant, I have spearheaded initiatives that redefined and optimized business processes, delivering enhanced efficiency and effectiveness across various industries. My experience includes working with major organizations such as:

Ford Motor Company: Streamlined operations to align with lean manufacturing principles.

United Airlines: Implemented reengineered processes to improve customer service and operational throughput at their call center in Chicago.

Barber Coleman: Designed and executed Project Management enhancements for automation and controls.

Rohn Towers: Advanced project management for structural and infrastructure improvements.

FWT, Inc.: Due diligence for an acquisition by a New York VC.

FTSE Russell U.S. Headquarters: Integrated strategic changes in financial indexing operations.

Consultant - Business Acquisitions

Leveraged analytical expertise to assess potential acquisitions, providing actionable insights to enhance business portfolios. My role encompassed evaluating financial performance, operational compatibility, and strategic alignment for targeted organizations, contributing to informed decision-making for sustained growth.

Skills:

Leadership & Operations Management: Proven ability to manage large teams and complex operations, fostering collaboration and meeting efficiency and quality metrics.

Compliance Expertise: Knowledge of industry standards and frameworks including Lean, Agile, ITIL, HIPAA, and emerging certification standards.

Project & Program Management: Expertise in ISO compliance, certification processes, and governance structures.

ERP: Proven expertise in leading consulting analysis and implementations, including PeopleSoft-Oracle for finance, manufacturing, and sales operations, driving process optimization and enterprise-wide alignment.

Process Improvement: Skilled in Lean Manufacturing, continuous process optimization, and technology integration.

Technical Competencies: Proficient in Microsoft Office Suite, Tableau, and data analysis tools.

Communication & Mentorship: Strong written and verbal communication skills, with a focus on training, mentoring, and team development.

Selected Experience and Qualifications:

Executive Consultant

MJSilva Consulting

Virtuoso

Developed corporate capabilities, and strategic plan

Developed the presentation plan and structure for a successful contract for the migration of WMATA to Microsoft Azura Cloud in 2025

Avenir Technology

Developed the strategy and plan for an AI training Nuclear Regulatory Inspector program

Developed Strategic Plan for ChatGPT Implementation at the NRC

A-Tek

Developed Incumbent Capture Support for NIH/NIAID BPA

Analyze potential competitors, including the current incumbents’ strengths, weaknesses, and performance on the existing program.

COSR (College of Search and Rescue)

Developed the Business Plan and development of The RAM (Risk Assessment Matrix). The RAM’s cloud-based design epitomizes a collaborative future. By enabling data sharing and fostering a culture of continuous improvement, RAM has the potential to revolutionize emergency response strategies worldwide.

Developed the strategic for funding and partnership with Tunnel-to-Towers, Wounded Warrior and Homes for Heros.

Senior Director

DMS – BRMi

Corporate Support

Spearheaded business development initiatives targeting NIH and HHS agencies, focusing on IT modernization and healthcare data interoperability.

Delivered strategic workshops and training programs to enhance organizational capacity for healthcare digital transformation projects.

Developed dashboards and performance metrics to monitor and align project outcomes with healthcare modernization goals.

Senior FCC Program Manager

CALIBRE

Corporate Support

Developed and implemented client engagement strategies to support Commercial and Federal Healthcare growth. Managed key client relationships, ensuring exceptional service delivery and resolving escalated issues promptly.

Enhanced client engagement through effective communication and strategic problem-solving, resulting in improved client satisfaction.

Managed the implementation of continuous improvement frameworks that optimized project delivery and team efficiency.

Client Delivery Executive II

NTT Data Services & DSFG

NIH/NIAID, CIT, NCI, HHS/SAMHSA, ADMIN/Veterans Affair, Medstar – Washington Hospital Center

Successfully led the IT Customer Service Team at the largest hospital in the Washington, D.C. metroplex, implementing strategic initiatives that improved response times, enhanced user satisfaction, and ensured seamless support for a high-volume, critical healthcare environment.

Strategically managed IT Services for Federal contracts, focusing on client satisfaction and long-term relationship building. Directed a team of 140, driving innovative solutions and securing $65 million recompete with NIAID through exceptional client engagement.

Responsible for managing the cross-functional teams: Business Analysis, Software Developers, Database Architects, SOA, Testing, and UAT for RemedyForce implementation and Steady-State

Directed portfolio governance, maintaining data integrity and aligning project reviews with corporate goals through comprehensive dashboards and performance metrics.

Led cross-functional teams in executing complex IT projects, including private cloud migrations and data center relocations.

Developed process management systems enhanced team alignment and facilitated seamless communication.

Conducted training and mentoring programs to onboard new team members and promote best practices across projects.

For NIAID, served as Director of the IT Customer Service Branch during the Covid-19, Swine Flu, and Ebola Crisis and Branch during Zika Crisis from 2016 to 2021.

For Veterans Affairs, managed three development contracts with 12 team members.

For NIH/Computer Information Technology, managed a $15m contract and a team of 15 tier one and two help desk technicians.

For NIH/NCI, managed a $5m contract and a team of 5 tier one and two help desk technicians.

For SAMHSA, managed a $15m contract and a team of 12 Business Analysts, Sr software developers, DB admins, and scrum master.

Senior Program Manager

TS (Top Secret) Clearance

Dell Services Federal Government

Nuclear Regulatory Commission

Led strategic initiatives for VDI Development and DR/COOP site, enhancing client engagement and satisfaction. Built strong client relationships by providing reliable solutions and ensuring seamless communication during crises.

Served as Senior DevSecOps Program Manager for a $28 million private cloud project with 15 team members moving two data centers with 2 Firewalls to the new private cloud data center with 26 Firewalls.

Managed the implementation of NSIR (National Security and Incident Responsible and CI (Counterintelligence) Dark Data Center and SCIF (Sensitive Compartmented Information Facility) build-out and migration, a $5 million project with five team members.

Managed Infoblox National migration, a $2 million project with five team members

Managed the Verizon PIP national upgrade, a $3 million project with eight team members.

Managed an office build-out and new data center with a secure Millimeter Wave network between buildings, a $25 million project with 10 team members

Senior Project Manager

Dell Services

Road Warrior – SeaWorld, Ascension Health, USC Medical, Medstar, Russell Investments

Served as Project Manager and Scrum Master at Russell Investment for DCM and software development, a $1 million project with five team members.

Served as Program Manager at MedStar Health, a $5 million project with eight team members to include Lotus Notes to Exchange migration project for seven hospitals in Washington, DC

Served as Senior Project Manager for USC University Health Sciences and Keck School of Medicine (Private hospital, a $3 million project with five team members to include network upgrade in Los Angeles, CA

Served as a Senior Project Manager for Ascension Health's (largest private hospital in the United States) national encryption project, a $5 million project with 100 team members.

Served as Project Manager and Coordinator for the transition and migration of SeaWorld from the Anheuser-Busch Data Center to Dell Data Center, a $10 million project with 12 team members.

Served as Project Manager for the transition and development of SharePoint 2010 from Anheuser-Busch to SeaWorld

Plant Manager

Wonder Bread Hostess

Hostess – Pacific Northwest Operations

Manage Pacific Northwest Hostess Manufacturing and logistics operation $50 million program with 400 team members

Implemented Lean Manufacturing and 5S processes to instill a culture of continuous improvement

Implemented performance management and balanced scorecard programs

Bakery Operations Manager

7-Eleven

15 Bakery Operations for over 10,000 Stores

Managed bakery operations across multiple facilities, overseeing the commercialization of fresh-baked products.

Developed processes ensuring consistency and quality for products distributed across U.S. and Canadian markets.

Directed cross-functional teams to optimize production timelines and operational efficiency.

Project Director Business Consultant

Digital Architects

ICI (Imperial Chemical Industries), Cheshire, United Kingdom)

Directed ICI (largest chemical manufacturer in the World) in a $3 million project involving telephony strategy for the European Union division

Stood up the PMO for the North American Enterprise Server Consolidation program

Credit Suisse (New York Office)

Managed a $3 million project with 15 Developers, for development of a custom financial program that delivered $1 billion bonds to Wall Street

Served as Project Director, Scrum Master/Agile to lead strategic development and implementation of a new MBA & ASB for the Whole Loan market

Responsible for managing the cross-functional teams; Business Analysis, Software Developers, Database Architects, SOA Testing and UAT, and the Credit Suisse project panel

EDUCATION

Operations - MBA

GPA 3.95/4.0

Colorado Technical University, Colorado Springs, Colorado

July 2009 – November 2010

Project Management, Bachelor of Science

GPA 3.84/4.0 – magna cum-laude

Colorado Technical University, Colorado Springs, Colorado

July 2007 – December 2008

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