Customer Service Representative

LAURA

NEFF

CUSTOMER SERVICE REPRESENTATIVE

@ *********@*****.*** @ 423-***-****

* *********, ** *****

EXPERIENCE

James Harr - Private Home Health Care Provider

**/**** - **/****

+ Assisted with activities of daily living such as bathing, showering, dressing,

grooming, toileting, incontinence care, transferring, ambulation and feeding, and

nutrition support.

* Developed trusting relationships with patients by providing compassionate care.

+ Fostered clean, safe, and orderly environment to enhance health and resident

wellness.

* Provided companionship and emotional support to patients and families.

* Encouraged residents to do things alone to promote independence.

* Maintained patient records and accurately documented all care provided.

+ Responded promptly and positively to resident requests for assistance

* Identified changes in resident status or needs to communicate to nursing staff.

+ Assisted with ambulation, transfers and home exercise programs.

* Coordinated scheduling of visits between multiple disciplines involved in providing

patient care.

+ Performed variety of duties as requested by client, such as obtaining household

supplies and running errands

+ Changed bed linens and completed laundry tasks to maintain comfortable living

quarters.

* Reason for leaving Covid related issues

ACT - Customer Service Associate

Blountville, Tn * 03/2014 - 09/2016

* Demonstrated strong communication skills while interacting with customers over

the phone, via email, or in person.

* Assisted customers with product selection, order entry, and payment processing.

+ Employed active listening techniques to understand customers’ needs and provide

appropriate solutions.

* Developed an extensive knowledge of company products, services, and policies to

effectively answer customer questions.

* Provided excellent customer service in a fast-paced call center environment,

responding to inquiries and resolving customer issues quickly and efficiently

* Utilized problem-solving techniques to troubleshoot customer problems and

address their concerns in a timely manner.

* Displayed professionalism when dealing with difficult customers by remaining calm

under pressure.

COURSEWORK

HIPAA Privacy and Security RulesHealthcare TerminologyElectronic Health

RecordsAnatomy & PhysiologyReimbursement CodingICD Diagnostic CodingCPT and

HCPCS Level Il CodingHuman Disease and Drug PharmacologylCD Procedural Coding

EDUCATION

Bryant & Stratton College Online

12/2024

Associate's degree: Medical

Reimbursement and Coding

Bryant & Stratton College Online

US + 01/2024

Medical Billing and Coding Diploma

SKILLS

+ Microsoft Office

+ Data Entry

+ Medical Documentation

+ Medical Terminology

+ HIPAA regulations

+ Attention to Detail

+ Applying accurate Codes

+ Customer Service

Contact this candidate