Project Manager Success

Location:

Lawrenceville, GA

Posted:

May 03, 2025

Contact this candidate

Resume:

RENWYCK L. RANDOLPH, PMP, CSM

**** ******* ***** ~ Lawrenceville, Georgia 30044 404-***-****)

PROJECT MANAGER/CLIENT SUCCESS MANAGER

PROJECT MANAGEMENT BUSINESS & RISK ANALYSIS CUSTOMER EXPERIENCE LOGISTICS & SUPPLY CHAIN HUMAN CAPITAL MANAGEMENT PROCESS IMPROVEMENT ACCOUNT MANAGMENT SDLC CLIENT ENGAGEMENT BUSINESS REALTIONSHIP MANAGEMENT

Customer-obsessed and results-driven Project Manager and Client Relationship/Success Manager with over 15 years of experience bridging the gap between operational strategy and technology-driven solutions, as well as the Minimal Viable Product from the Stakeholders. Proven track record in leading cross-functional teams, optimizing customer engagement, delivering enterprise-level digital transformation, and managing full project life cycles across technology, logistics, and SaaS environments. Initiate interventions to address any areas of client retention, including: client satisfaction; client experience; and, overall value recognition. I identify client risk and acts as the primary agent (Single Point of Contact) for driving activity. Certified PMP and Scrum Master, recognized for aligning business needs with scalable solutions and driving value across every phase of the customer journey. Currently seeking my CRBP certification at Business Relationship Management Institute (BRM).

CORE STRENGTHS

Customer Onboarding & Retention

B2B and B2C relationship management experience and advance support business objectives

Strategic Business Reviews (QBRs)

Upselling & Cross-Selling/ Strategic Sales Processes and Cost of Goods Sold (COGS)

SaaS, Salesforce and other Enterprise Software Implementation

Client-Facing Communication & Advocacy

Supply Chain Optimization

UX/UI Collaboration & UAT Testing

KPI Metrics, Reporting & Data Analytics

Stakeholder Engagement & Cross-Functional Leadership

Serve as the primary point of contact for customer inquiries, complaints, and escalations.

Develop and maintain strong relationships with key clients to ensure long-term satisfaction and retention.

Resolve complex customer issues efficiently while maintaining a high level of professionalism and service.

Implement customer feedback systems to gather insights and improve products or services.

Collaborate with cross-functional teams (sales, product, marketing, support) to enhance the customer experience.

Analyze customer behavior, satisfaction metrics, and churn risk to identify improvement opportunities.

Oversee the onboarding process and ensure smooth transitions for new clients.

Train and lead a team of customer service representatives or support staff.

Develop and execute strategies to improve Net Promoter Score (NPS) and customer loyalty.

Prepare and present regular reports on customer trends, issues, and performance to leadership.

Maintain and update CRM systems to track interactions and service outcomes.

Support upselling and cross-selling opportunities by identifying customer needs and gaps

PROFESSIONAL EXPERIENCE

Project Manager / Customer Relations Manager

Genuine African Formula Manufacturing – Remote Mar 2024 – Present

Lead onboarding and engagement efforts, increasing customer satisfaction and retention by 30%.

Reduced supply chain inefficiencies by 20% through data-driven decision-making and automation.

Implemented API integrations to streamline vendor and inventory systems across platforms.

Oversaw Agile delivery of e-commerce enhancements, improving POS uptime and user experience.