Social Media Customer Service

Ogbodo Edith Michael

********@***.*** • 906-***-**** •linkedin.com/in/edith-ogbodo

A confident, results-driven professional with extensive experience in teaching, communications, and customer service. Skilled in fostering engagement, delivering high-quality instruction, and managing diverse tasks.

I am currently a Graduate Teaching Instructor at Michigan Technological University, teaching first-year composition. Seeking an internship position in a progressive organization beginning May 2025.

EDUCATION

Michigan Technological University, Houghton, Michigan Expected April 2026 MSc, Rhetoric Theory, and Culture, GPA 4.0

University of Jos, Jos, Nigeria Sept 2012-Mar 2016

MSc, Rhetoric Theory, and Culture, GPA 4.0

SKILLS

UX Design Communication, MS Office, Leadership, Creative Writing, Digital Marketing, Social Media Management, Communication.

PROFESSIONAL EXPERIENCE

Graduate Teaching Assistant, Michigan Tech University, Houghton, Michigan Aug 2024 – Current

●Designed coursework and taught first-year composition classes of over 35 students, fostering critical thinking and academic writing skills among students

●Provided individualized mentorship to students, encouraging self-development and career growth

●Integrated technology into the classroom, utilizing PowerPoint presentations, QR codes, Google Calendar for scheduling, and zoom for virtual engagements to enhance learning outcomes

PROJECT EXPERIENCE

Interra Networks Limited Sept 2019 – July 2024

Project: User Interface Designs for Public Health Application

●Led the communication team that developed Medadher, a drug adherence application for managing drug-resistant tuberculosis

●Designed all user interface communication elements, ensuring a seamless experience for patients and healthcare providers

●Developed Customer Relationship Management (CRM) for creating and documenting all DRTB cases

LEADERSHIP & INVOLVEMENT

Communication Team Lead [Interra Networks Limited] Sept 2019 – July 2024

●Managed the National Primary Health Care Development Agency contact center, resolving all vaccination-related issues, and developed escalation procedures

●Oversaw social media accounts and the contact center for the National Agricultural Seeds Council, improving public engagement

WORK HISTORY

Media/Communications Assistant, National Lottery Trust Fund Dec 2016 – Dec 2017 Communications Volunteer, Ihotu Children and Women Support Initiative Feb 2015 – Aug 2016 Sales Representative, Okonkwo Distribution Limited May 2010 – Sept 2012

News Correspondent, Africa Independent Television June-December 2009

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