Customer Service A Business
Resume:
Alina Smith
Corona, CA **879
*************@*****.***
My goal is to work for a successful company that is looking for someone who is driven and focused on their career. I'm searching for an opportunity to contribute to a business that values professionalism and has excellent communication, organizational, and analytical abilities. I am a flexible leader who can handle several tasks in a hectic setting, and I am eager to demonstrate my abilities at a business that will give me the chance to do so.
Willing to relocate: Yes
Authorized to work in the US for any employer
Work Experience
Lead Bartender
Spearmint Rhino-City of Industry, CA 91746
March 2025-Current
Among the duties are overseeing bar employees, keeping track of supplies, upholding hygienic and safety regulations and educating new hires. Consistently displaying adequate customer service, mixology, and strong leadership.
• Facilitation and management of all transactions that take place within the establishment.
• Reconciliation of credits & debits for transactions.
• Responsible for restocking inventory related to alcoholic beverages.
• Offer customers who placed bottle orders at the venue specialized customer care.
Lead Bartender
Havana Nights After Hours-Hollywood, CA 90027
June 2023-September 2023
Responsibilities include managing bar staff, maintaining inventory, enforcing safety and cleanliness standards, and training new team members. Strong leadership, mixology skills, and customer service are essential.
• Enforced quality standards of safety regulations for venue.
• Supervised staff in identifying age requirements of customers.
• Prepared the bar with special attention to sanitation.
• Provided specialized customer service for patrons who ordered bottles at the venue.
Bottle Girl/Waitress
The Garden-Los Angeles, CA 90028
August 2022-February 2023
Displayed excellent customer service skills, as well as knowledge about different types of alcohol. Comprehended the basics of mixology. Additionally, having a strong work ethic, being reliable and punctual, and maintaining a professional appearance.
• Quickly and courteously served food and beverage orders to customers.
• Familiarized self with point of sales systems to process cash, credit & debit cards for transactions.
• Provided specialized customer service for patrons who ordered bottles at the venue.
• Delivered bottles in a presentable fashion, as well as made drinks at the table.
Bartender
The Cave Sports Bar 3 – Santa Ana, CA 92701
March 2022-July 2022
Verified age requirements, remained knowledgeable about alcohol pairing and tastes. Consistently made traditional and classy drinks, processed payments and managed inventory and cleaning bar supplies.
•Opened & closed the bar in a timely and responsible manner.
•Gained regular customers by serving beer, wine, and other beverages in a prompt & friendly fashion.
•Ensured establishment remained compliant with Authority Having Jurisdictions in relation to bar patrons’ local code.
Bartender
Bottoms Up-Bellflower, CA 90706
April 2021-February 2022
Responsibilities included crafting cocktails, managing drink orders, ensuring a clean and organized bar, and interacting with guests to create a fun and engaging atmosphere.
•Required to have knowledge & performance in the art of mixology for exceptional job performance.
•Displayed an ability to perform well in near capacity environments.
•Consistent customer service to encourage patronage at the venue.
Front Desk Receptionists & Customer Service Representative
LA Fitness – Irvine, CA 92620
April 2020-March 2021
Greet and check in all members. Answer phones in a courteous, helpful, professional manner. Handle correspondence. Set up new memberships, sell retail products.
•Responsible for opening and or closing store front.
•Oversaw receptionists’ activities of new employees during onboarding.
•Operated telephone, assisted with answering phone calls, forwarding, and providing information.
.
Bartender & Event Coordinator
National Bartending Staffing-Los Angeles, CA 90010
April 2018-March 2020
Booked for and tended to weddings, parties, festivals events, etc. (pre-covid) between Palm Springs and Los Angeles.
•Operated the bar at events booked through the organization.
•Coordinated the temporary staffing and supplies for events booked.
•Received inbound and made outbound calls for prospecting and marketing to drive revenue.
Customer Service Representative
Alorica Calling Center - Las Vegas, NV
April 2015 to May 2017
Communicated and responded to customers in a timely fashion. Maintained accounts for AT&T &Verizon, as well as numerous insurance companies. Received inbound and performed outbound calls to clients. Provided updates on the status of accounts as soon as information became available.
• Assisted customers with a warm and professional attitude
• Processed orders, exchanges, refunds, and customer transactions
• Kept records of customer complaints.
• Handled emails, inbound calls, and outbound calls
• Booked appointments
• Managed customer accounts
• Interacted with customers through live chat
• Assisted customers with questions
Education
Abraham Lincoln High School
August 2011-2015
High School Diploma
3.0 GPA
Skills
• Analytical and Problem-solving
• Register Management
• Microsoft Office Programs (Access, Excel, Outlook, PowerPoint, Word)
• Multi-tasking
• Time Management
• Customer Service
• Energetic
• Engaged with/without Instruction
• Detail Oriented
• Interpersonal Skills
• Organization
• Positive leader
• Professionalism
• Self-Motivated
• Team building
• Upselling
Assessments
Personality: Hard-Working — Highly Proficient
January 2025
Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think
before acting.
Full results: Highly Proficient
Analyzing Environment — Expert
January 2025
Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from the current environment.
Full results: Expert
Cognitive Ability — Highly Proficient
January 2025
Combining pieces of information to form general rules or conclusions.
Full results: Highly Proficient
CONTACT REFERENCES
Khristian Guillory (Business Owner) – 661-***-****
Rodney (Previous Manager) – 562-***-****
Kimberly (Mentor) – (951) 807- 5066
Contact this candidate