Customer Service Urgent Care

BRIONNA EDWARDS

KEY SKILLS Customer Service & Hospitality

Cash Handling & POS Systems

Upselling and Sales Techniques

Team Collaboration and

Communication

Fast-Paced, High-Volume Service

Critical Thinking and Problem

Solving

Bilingual (Conversational)

Microsoft Word/Excel/Outlook

EDUCATION Bachelor Psychology University of IL at Urbana Champaign Aug 2016-May 2020 Presidential Scholarship

WORK

EXPERIENCE

Receptionist WellNow Urgent Care Mar 2021 - Nov 2021 Greeted and assisted an average of 50 guests daily with high energy and professionalism.

Managed point-of-sale transactions, including co-payments, quickly and accurately. Handled a fast-paced environment with strong multitasking and organizational skills. Provided exceptional guest experiences, addressing questions and resolving concerns to maintain satisfaction

Clinical Coordinator Eye Center Physicians, LTD May 2022 - Oct 2024 Supported daily operations for high-volume guest flow (100+ guests/day) with efficiency and professionalism.

Handled payment processing, scheduling, and client coordination in a busy, service- driven environment.

Developed a guest-friendly communication system to streamline service and enhance customer satisfaction.

Customer Service Associate Illinois Eye Institute Dec 2024- Mar 2025 Welcomed and registered approximately 40–50 guests per shift, focusing on smooth, friendly service.

Answered guest inquiries and explained services and policies, ensuring positive guest experiences.

Maintained accurate records, demonstrating attention to detail and organizational skills under pressure

SUMMARY Energetic and customer-focused professional with 8+ years of experience providing exceptional guest service in fast-paced environments. Skilled at multitasking, upselling, handling transactions, and creating positive customer experiences. Strong interpersonal communication, a proactive work ethic, and leadership training make me well-suited for bartending and serving roles.

***************@*****.*** Chicago, IL 773-***-****

Contact this candidate