Customer Service Support
Resume:
KRISTENA AL-MADANAT
EDUCATION
Al Hashemite University-BA
Physical Therapy – Applied Sciences
CONTACT INFO
******************@*****.***
SKILLS
Bilingual; Arabic-Fluent
English-Fluent
Activelistening
Leadership / Data entry
Project management/Customer service
Employee trainer / Scheduling
Timemanagement/Analytics
Microsoft / Adaptivity
Communication /Attention to detail
StrategicThinking / Marketing
Interpersonal skills / Quick learner
Teamplayer/Problem-solving
EXPERIENCE
Sears Home Improvement – USA - 2017 Project Consultant
● Understand and meet clients’ needs regarding their home renovation projects
● Provide expert project management advice to clients
● Develop and monitor project plans and progress
● Provide communication and interpersonal skills between the company’s clients and project contractors
● Assist with project risks and determine the final cost
● Stay consistent and committed to the order’s deadline and contractors Mapco – USA - 2018 Assistant StoreManager
● Provide face-to-face customer service
● Manage day-to-day store operations including build, training, and developing a team that will provide a constant superior guest experience
● Serve as a role model to team members by presenting high a friendly attitude to the team and the guests
● Assist with forecasting and analysis of business trends and functions within payroll, loss preventions, controllable expenses, and maximize store performance and profitability
Newk’s Eatery – USA - 2019 Catering Specialist
● Insure successful day to day catering, including food prep, food presentation, and food delivery
● Receiving and preparing food orders for delivery
● Meet customers’ expectations and provide the best experiences
● Ensure accuracy and successfully implement the restaurant’s plans Our Lady of Peace Center – JO – 2019-2020 Physical Therapist
● Organizing therapeutic physical exercise sessions for both pediatrics and geriatrics
● Perform hydrotherapy sessions
● Perform electro-therapy sessions
● Writing reports and documenting the patients’ case progress
● Modify treatment plans and try new treatments if required
● Provide physical therapy advice and emotional support to the patients and their families
● Work with CVA, MS, Discopathy, TBI, CP, Down syndrome, Spina bifida, fracture rehabilitation patients
TJX– USA - 2021 Sales Associate and Merchandiser
● Provide customer service
● Accurately process and prepare merchandise for the sales floor by following company procedures and standards
● Manage store shrink reduction
● Manage safety and maintain a risk-free environment Nom Nom Now – USA - 2021 Inventory Team Lead
● Manage small groups of associates from running equipment to fulfilling customers’ orders
● Troubleshoot issues that arise and operate independently to complete job tasks
● Make recommendations on warehouse improvement
● Train new employees
● Manage and assign associates in the day-to-day production plan Publix – USA - 2022 Sales Associate
● Make inventory orders for the warehouse to ensure product accessibility to customers
● Submit inventory daily reports showing the department’s profits and shrink
● Provide premium customer service
● Increase sales by making displays and merchandise products
● Train new employees
Ark-La-Tex Restaurant INC – USA - 2023 Assistant StoreManager
● Manage and track the financial progress
● Monitor and maintain store inventory
● Supervise and train staff
● Merchandise inventory
● Monitor the store and the warehouse operating costs budget and resources
● Provide quotes for installation jobs
● Manage public relations between the company, suppliers and restaurant owners/customers.
Delta Insurance Co -JO -2024 Life insurance consultant
● Develop and maintain a client base.
● Consult with clientsand prospectiveclients to assess insurance needs, budget, financial planning goals, and other relevant details.
● Provides ratequotesand coverage recommendations; assistswith long-term planning.
● Delivers policy and plan documents.
● Follows up with clientsperiodically to assess financial, family, and other changes that may warrant modification of coverage. Hilton Amman -JO -2024 Events Executive
● Meet prospective clients for showgrounds for weddings, private and corporate functions
● Ensure prompt and professional response and follow-up on sales inquiries
● Generate quotations for prospective bookings and timely follow-ups
● Coordinating with the operations team about existing and new bookings
● Monitor, coordinate, and communicate event bookings, ensuring the accuracy of billing information
● Managing customer feedback including responding to guest complaints and problems relating to weddings and events
Contact this candidate