Office Manager Administrative Support

Mary Cain-Walther

Philadelphia, PA***** +1-610-***-**** ********@*****.***

Experience

Hair Business Owner, 12/2023 - Current

Self-Employed – South Philadelphia, PA

Managed and maintained calendars, scheduling appointments

Screened and directed incoming calls, providing information and scheduling consultations as necessary

Maintained confidentiality with clients

Ordered supplies and managed inventory to ensure smooth operations of the business

Managed all client correspondence by responding to inquiries promptly and professionally

Purchased and sold inventory

Financial Management

Established partnerships and networks to expand the business' market and reach

Insuring the business complies with industry regulations and maintains high ethical standards

Principal’s Secretary/Office Manager, 07/2017 - 12/2023

William Penn School District – Yeadon, PA

Managed and maintained executive calendars, scheduling appointments and coordinating meetings

Screened and directed incoming calls, providing information and taking messages as necessary

Maintained confidential files and records in accordance with company policies

Ordered office supplies and managed inventory to ensure smooth operations of the office

Handled and placed all work orders for the building

Took meeting notes

Assisted in the preparation of budgets by gathering data on expenses and monitoring spending

Managed email correspondence by responding to inquiries promptly and professionally

Scheduled interviews with candidates for open positions within the organization

Provided administrative support to multiple departments by handling various tasks simultaneously

Proofread documents for accuracy in grammar, punctuation, spelling, formatting etc

Developed efficient filing systems both physical (paper) copies as well as electronic files

Created PowerPoint presentations for assemblys

Worked overtime to organize and assist with after-school events

Handled all mail correspondence (USPS, Fed-Ex etc.)

Maintained the copy/fax machine

Administrative Assistant to Director Of Curriculum & Director of Special Education (2 departments), 01/2012 - 07/2017

Upper Darby School District – Upper Darby

Prepared and edited correspondence, reports, presentations, and other documents as needed

Managed and maintained executive calendars, scheduling appointments, meetings, and travel arrangements

Screened phone calls and emails for executives, providing accurate information or redirecting inquiries to appropriate staff members

Created efficient filing systems both electronically and physically to ensure easy retrieval of important documents

Handled sensitive information with utmost confidentiality while maintaining data integrity at all times

Implemented an electronic document management system that improved efficiency by reducing paper usage

Provided administrative support during board meetings including preparing meeting agendas/materials, distributing minutes, and following up on action items

Served as the primary point of contact for visitors/guests, greeting them professionally and ensuring their needs were met during their time at the office

Maintained confidentiality agreements with external partners/vendors to protect sensitive company information shared during negotiations or collaborations

Retail Supervisor, 01/2009 - 09/2013

Forman Mills – Glenolden, PA

Supervised a team of front-end associates, providing guidance and support to ensure excellent customer service

Assisted Security with Loss Prevention

Managed cash handling procedures, including opening and closing registers, counting cash drawers, and preparing bank deposits

Implemented new training program for front-end staff, resulting in improved efficiency and reduced transaction errors

Monitored checkout lines to ensure prompt service and minimize wait times for customers

Resolved customer complaints or issues in a timely manner, ensuring high levels of customer satisfaction

Collaborated with store management to develop strategies for increasing sales at the front end

Conducted performance evaluations for front-end associates, identifying areas for improvement and providing constructive feedback

Maintained accurate records of daily transactions, including voids, returns, and exchanges

Trained new hires on company policies, procedures, and customer service standards

Implemented measures to prevent theft or loss at the front end through regular monitoring and staff training on security protocols

Developed strong relationships with regular customers by providing personalized service and addressing their specific needs

Coordinated with other departments to ensure smooth operations at the front end during peak hours or special events

Utilized point-of-sale (POS) system to process transactions accurately and efficiently while maintaining a friendly demeanor towards customers

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