Customer service/Office Administration

Madison L Black

Linkedin: [https://www.linkedin.com/in/madison-black-42417a127/]

Email: [*******.*****@*******.***] Phone Number [678-***-****] Experience

Siding Depot LLC - Office Administrator

January 2023-March 2025

● Scheduled jobs and coordinated team tasks, directly contributing to achieving monthly sales goals.

● Managed vendor relationships, ensured contract accuracy, and supported sales operations.

● Provided initial management of the company’s social media presence, building engagement until dedicated personnel took over.

● Processed and managed James Hardie invoices and other vendor billing.

● Utilized QuickBooks for basic financial tracking and invoice management.

● Organized customer and project records to ensure workflow efficiency.

● Assisted in job scheduling and optimizing timelines to maximize productivity.

● Maintained clear communication with customers, contractors, and team members to ensure smooth project execution.

Home Depot - Pro Desk Associate

March 2020-December 2022

● Created and processed customer orders, focusing on major accounts to drive high-value sales.

● Assisted with pricing strategies and executed customer service solutions to enhance client satisfaction.

● Worked in other departments including: Paint Department, Customer Service, and the Front End. Chick-fil-A, Sprayberry - Associate

January 2019-February 2020

● Operated front-end and drive thru services, delivering efficient customer support in a fast-paced environment.

University Childcare Center - Preschool Teacher

August 2018-January 2019

● Taught and cared for children aged six months to four years, designing lesson plans and activities tailored to developmental needs.

Education

Truett McConnell College Georgia College and State University General Studies Early Childhood Education

August 2015-May 2017 August 2017-May 2018

Skills

● General Office Administration: Scheduling, data entry, file management, and document preparation.

● Technical Skills: Proficient in Microsoft Office Suite (Excel, Word, Outlook), QuickBooks, CRM Software, Inventory Management Software, and the Hover Program.

● Customer Service: Exceptional communication with clients, vendors, and team members to maintain positive relationships.

● Time Management & Organization: Strong multitasking abilities, task prioritization, and meeting deadlines in fast-paced environments.

● Vendor Relations: Effective communication and

relationship-building with suppliers for timely, accurate deliveries.

● Project Coordination: Managing project timelines, ensuring accuracy in orders, invoicing, and other logistics.

● Accounting & Finance: Basic invoicing and financial tracking through QuickBooks.

Awards

● Helping Hand Award - 07/13/22

● Customer Service Awards - 10/14/21, 08/05/21, 03/12/21

● Positive Attitude Award - 03/07/21

● Shareholder Value Award - 07/26/24

Leadership Roles

● Acting Manager of Siding Depot LLC

● Newspaper Editor

● Student Council Senior Vice President of Spiritual Growth

● Student Council Junior Class Secretary

● LEAD Student Leader

Languages

● English

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