Customer Service Human Resources

Donald D. Russo

**** *** *******, ******, ** ****5

Phone: 484-***-**** Email: *************@*****.*** Professional Summary

Results-driven professional with over 40 years of experience in law, human resources, and client-facing roles, including extensive expertise in employment law, federal litigation, and organizational management. Formerly a practicing attorney in Pennsylvania, now leveraging strong communication, problem-solving, and leadership skills in customer service and operational roles. Proven ability to manage high-pressure environments, deliver exceptional results, and adapt to diverse professional settings. Seeking opportunities to contribute strategic insights and interpersonal expertise to a dynamic organization. Professional Experience

Night Auditor

Springhill Suites by Marriott, Easton, PA September 6, 2024 – Present Conduct nightly audits of financial transactions, ensuring accuracy and compliance with Marriott standards. Deliver exceptional guest service, resolving issues promptly to enhance customer satisfaction. Collaborate with team members to maintain operational efficiency during overnight shifts.

Team Member

Planet Fitness, Nazareth, PA August 2023 – February 2024 Provided excellent customer service, assisting members with inquiries and maintaining a welcoming environment. Supported facility operations, including equipment maintenance and cleanliness, to ensure a positive member experience. Protective Services Officer

Allentown Art Museum, Allentown, PA. July 2022 – July 2023 Ensured the safety and security of museum assets, visitors, and staff through vigilant monitoring and incident response. Engaged with diverse audiences, enhancing visitor experiences through professional and courteous interactions.

Front Desk Clerk & Night Auditor

Hilton Homewood Suites, Center Valley, PA 2019 – 2020 Managed front desk operations, including check-ins, reservations, and guest inquiries, delivering high-quality service. Performed night audits, reconciling accounts and preparing reports to support hotel operations.

Attorney (General Practitioner)

Private Practice, PA August 1991 – April 2019Represented clients in 407 federal cases, specializing in employment and labor law, with extensive trial and federal court experience. Provided strategic legal counsel, negotiated settlements, and managed complex litigation processes. Hired, trained, and managed staff, overseeing HR functions including recruitment, compensation, and benefits administration.

General Counsel

Merchants National Bank of Allentown, Allentown, PA August 1982 – February 1990 Directed legal and audit operations for a mid-sized national bank with over $1 billion in assets. Advised senior leadership on regulatory compliance, risk management, and corporate governance. Supervised a team of professionals, fostering a culture of accountability and precision. Panelist, Pennsylvania Crossfire

RCN Cable (Shared with Service Electric Cable and Blue Ridge Cable) May 2005 – May 2019 Served as a regular commentator on a political talk show reaching ~25% of the Pennsylvania market. Analyzed complex political and legal issues, engaging audiences with clear and compelling insights.

Adjunct Professor, Business Law & Real Estate Law

Northampton Community College, Bethlehem, PA 1979 – 1992 Designed and delivered engaging courses, mentoring students in legal principles and practical applications. Received positive feedback for clear instruction and ability to connect with diverse learners.

Op-Ed Writer

The Morning Call, Allentown, PA 2001 Authored thought-provoking opinion pieces on legal, political, and social issues, reaching a broad regional audience. Education

LLM in Tax Law Villanova University School of Law, Villanova, PA 1988 J.D. Duquesne University School of Law, Pittsburgh, PA 1977 B.A. in Political Science, with Honors Moravian University, Bethlehem, PA 1974 Skills

Public Speaking & Communication Employment Law & Litigation Human Resources Management (Recruitment, Compensation, Benefits Administration) Customer Service Excellence Conflict Resolution & Problem-Solving Financial Auditing & Reporting Team Leadership & Collaboration

Additional Information

Extensive experience managing HR functions, including hiring and terminating employees over several decades. Strong analytical skills developed through federal litigation and legal counsel roles. References available upon request.

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