Customer Service Agent

Experience

Address Fayetteville, NC

**/**** - **/****

● Employment ● MODIVCARE / UNDER ARISE SOLUTIONS Job Title: Customer Service Agent/Independent Contractor; Dates of Employment: 09/001/21 Job Title: Customer Service Agent Job Duties: Making reservation transportation for members, assisting members with transportation being late or not arriving, resolving issues concerning eligibility, transferring calls to various departments,servicing Medicare, Medicaid, UHC across the United States. Promoting our gas reimbursement program and mass transit to customers that may benefit from a different source of transportation. Pay Rate: $14.00 per hour Current Employer: Yes ● INTUIT TURBO TAX/UNDER ARISE SOLUTIONS APAC Davenport, IA

Customer Service Pay Rate 10/2001 - 04/2025

$12.00 per hour Job Duties: Receiving calls to help customers understand their insurance benefits, filling prescriptions, providing assistance when issues are expressed and resolving those issues. Assisting pharmacists in refilling prescriptions when claims are denied. Can Contact? Yes (Kim) Reason for Leaving: retired Current Employer No Employer: Coca-Cola, Rock Island,IL 62802 Dates of Employment: 06/01/1997 To 08/01/2001 Account Manager

Pay Rate: $32000.00 per hour Job Duties: Maintaining solid relationships with existing customers, inventory of product, adding new products, developing marketing campaigns that generate sales. Meeting new business sales goals, and new products. Can Contact? Yes (Mark Anderson) Reason for Leaving: Department cutbacks Current Employer No Connoisseur Communications Davenport, IA

Account Manager 09/1995 - 04/2025

Pay Rate: $34,000/year Job Duties: Invest time in thoroughly reviewing the business's needs and goals. Developing commercials and promotions that bring traffic to businesses and produce market awareness, always with the goal of making market penetration. Meet budget goals every month, develop promotions for businesses that generate sales and traffic. Meet new business goals, sell and attend remote broadcasts. Implement National advertising programs for National business

(Coca-Cola) (Quad City Auto Dealers) Can Contact? Yes (Tony WIlkins) Reason for Leaving: Opportunity with Coca-Cola Current Employer No Employer: Roth Broadcasting, Rock Island, Illinois 62802 Pay Rate

Account Manager, Sales Manager, General Manager 05/1993 - 04/2025

$35,000/year Job Duties: Work with approximately fifteen sales associates to organize their accounts, make sure they have plans to meet station goals, and provide incentives to reach those goals. As General Manager I handled all National advertising, worked with the music director to continually review and adjust the playlist to make our format the number one in the 18-24 market. Brought in well-known bands to the River Center (Nelson Bros., Green Day, and Meatloaf) Worked with our engineer to stay compliant with FCC guidelines. On the whole I wrote and assisted others in writing commercials that brought traffic to businesses. It was my responsibility to meet budget goals every month, develop promotions for businesses that were unique but with the main objective to generate sales and traffic. Implement National advertising programs for National business (Coca-Cola) (Quad City Auto Dealers) Can Contact? Yes (Dennis Lamme) Skills

Customer service, Time management, Communication skills, Computer literacy Sharon Lambert

910-***-****] **********@*****.*** Fayetteville, NC

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