Customer Service Administrative Assistant

Debra Madison, *** North Ave, Unit *D, Jonesboro, Ga 30236.Email: **************@*****.***

Objective: To secure a position that utilize and enhance my administrative assistant skills, coordinating and supervisory and management skills. To contribute to your company’s success through the use of exceptional, versatility, adaptability, and conducting multi- tasking skills while employed in a fast paced environment. 5 years of Management plus 3 years of Supervisory skills, including 4yrs of customer service skills.

Education: 1972 – 1976 High School. Twin Tech. 3345 Cherry Street. Erie, Pa 16508. Major: Medical Assistance, Graduated. 1982 – Erie independence house. 356 W. 2nd Street. Erie, Pa 16507. Acquired Certified Nurse’s Aide Certification

Work History: 11/19/15 - Now. Budgetel Inn & Suites formally American Atlanta Inn 5116 Ga Hwy 85 Forest Park Ga 30279. Job Title: Manager. Oversee day to day operations, check guest in and out of hotel, knowledge of administrative procedure. Ensuring the establishment works as smooth as possible, making necessary decisions needed in the assign division and ensuring all hotel rules and policies are implemented. I monitor the tasks of personnel and workers, making up schedules and assignment to each worker. Meet or exceeds hotel guest satisfaction, I plan and organize accommodation, catering and other hotel services, promote and market the business, manage budgets and financial plans and control expenditure, maintain statistical and financial records, set and achieve sales and profit targets, as well as analyzing sales figures and devise market and revenue management strategies, recruit, train and monitor staff, plan work schedules for individuals and teams, meet and greet customers, deal with customer complaints and comments, address problems and troubleshoot accordingly, ensure events and conferences run smoothly and supervise maintenance, the supplies, renovations and furnishings. Deal with contractors and suppliers, ensure security is effective, also carry out inspections of property and services, ensure compliance with licensing laws, health and safety and other statutory regulations.

Investigate and resolve the guest complaints, concerns and follow up with any discrepancies in a timely manner. Very organized, systematic, patient, use time wisely, motivated, confident and a hard worker and devoted to the position. Possess excellent oral communication skills, strong leadership skills, analytical and problem solving skills, good customer service skills, works well under pressure. Hiring, firing, training of staff once hired, making sure the guest are satisfied at all cost.

02/06/13 – 11/19/15. American Atlanta Inn & Suites. 5116 Ga Hwy 85 Forest Park Ga 30279. Job Title: Front Desk Clerk/Assist Manager. Checking guest in & out, handling money & credit card transactions, registration of guest, walk in’s as well as reservation, answering multi-phone lines directing calls, taking messages, great customer service. Balancing and audited accuracy in accounts, performed guest services representative duties, followed up with guest to ensure satisfaction. Knowledge of procedures, strong attention to details. Reason for leaving: still there, under new ownership and name.

06/2010-07/2012: Comforting Soles Inc. 1625 Chestnut Street. Suite 271. Conley, Ga. Job Title: Office Manager. Answering multi phone lines, taking messages and directing calls, receive and process various incoming calls for numerous clients, set up appointments, typing, filing, faxing, coordinate day-to-day operations of the human resource office, computer skills, ordering supplies and handling work orders for multi clients, knowledge of administrative procedures and manual, strong attention to detail. Reason for leaving: Family matters

06/2009-11/2010. Private Duty. 2508 McClelland Ave. Erie, Pa 16510. Job Title: Certified Nurse’s Aide

Morning care, transferring, vitals, range of motion, assist with daily living and skills, documentation, assist with medication, light housekeeping, assist with activities to doctors’ appointments, shopping, errands, preparing meals and assist with feeding. Reason for leaving: Client pasted away, Moved to Atlanta.

06/2007– 11/15/2009. Erie Housing Authority. 730 Tacoma Rd Erie, Pa 16511. Job Title: Office Manager/Clerk. Set up, maintain file’s and locate tenant‘s file. Correspond both written & verbally by typing form letters, speaking to tenants on telephone & face to face in office; daily customer contact. Prepare spreadsheets and documents in software applications. Send verifications for employments. Conduct annual re-certifications. Process rent adjustments using HACE terminal server. Train co-workers, answer multi-phone lines, answering questions, receive and process various incoming phone calls for numerous clients, which includes obtaining, entering, and verifying customer information, resolving issues, discrepancies and or problems. Reason for leaving: Worked 2 jobs

02/2006-04/2007. First Place Mortgage. Job Title: Processor Office Manager Assistant

Process Loan Application for potential Clients, answering multi-phone lines, credit pulls, filing, creating data bases, organizational skills, typing, documentation, computer skills, strong attention to detail and able to follow directions, set up appointments. Reason for leaving: Went out of business

08/1999-01/2006. Voices for Independence. Job Title: Personal Assistant Supervisor/Coordinator

Duties: Recruit, interview prospective attendants upon application, hire, fire, filing, creating databases,

orientation, schedule and supervise all employed personal care attendants, multi-tasking skill, answering 6 phone lines, instituting care plans for consumers, communication skills, handling of call ins and call offs, ensuring compliance of federal and state guidelines, preparing attendants timesheets for payroll, maintain caseload as assigned by Program Manager, assist consumers to develop job descriptions for employed attendants. Provide and schedule in-service training of personal care attendants as needed, assist individuals with disabilities who are transitioning from Institutionalation to community living, maintain all necessary documentation for each consumer, organizational skills, tying speed 50 + wpm. Coordinate day-to-day operations of the Human Resource office, taking messages and directing incoming calls, computer skills, knowledge of administrative procedures and strong attention to detail and able to follow directions. Reason for leaving: Something different

04/1992-06/1998. (CRI) Erie Independence House, Inc. Job Title: Assistant Resident Coordinator

Duties: Supervised scheduled shifts, scheduling of personal care of attendants, handling of call ins and call offs, assist with daily living, payroll, working with intravenous, colostomy bags, catheters, external and indwelling catheters, quadriplegics, paraplegics, documentation, scheduling services, training and orientation of personal care attendants, encouraged and promoted participation in community functions.

06/1990-03/1992. Erie Independence House, Inc. House ICF-ORC. Job Title: Personal Care Attendant

Morning care for residents of facility, vital signs, range of motion skills, light housekeeping, cooking, feeding, transfer, assisting with everyday living range of motion skills, logging information pertinent to clients who are quadriplegic, helping with teaching independent living skills training, documentation, encourages and promoted participation in community functions, as well as organized activities such as: shopping, church, movies, therapeutic horseback riding, swimming and volunteer activities in the community. Also assist residents with obtaining educational opportunities such as obtaining their GED.

05/1987-01/1990. The Lutheran Home. Job Title: Personal Care Attendant. Duties: Morning care, dressing, feeding, grooming, range of motion, transferring, bathing, documentation, external and internal indwelling catheters, logging of information.

SKILLS, QUALIFICATIONS AND ACHIEVEMENTS

-Excellent communication skills

-Proficient in MS Word, Excel, Outlook, Access

-Multi-line phone

-Typewriter: Calculator

-C.P.R

-Management, Assistant Management, Supervisor and Coordinator

-Strong interpersonal skills

-Great customer service skills

-Goal oriented

-Dependable

-Motivator

-Reliable

-POS systems – Check Inn, Sky Touch, Synxis,

-Hace

REFERENCES

Ms. Katrina Thompson 470-***-**** Mr. Reginald Bivins 404-***-****

Ms. JoAnn Henderson 814-***-**** Ms. Francis Nixon 678-***-****

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