Operations Coordinator Sales
Resume:
Doletha Tillman
SALES OPERATIONS COORDINATOR
347-***-**** *********@*****.*** Bronx, NY 10473
Hard worker experiences in problem solving, service and time management. Aiming to leverage my abilities to successfully fill the forementioned role at your company
SKILLS
Operational Efficiency
Customer Needs Assessments
Vendor Engagement
Microsoft Excel
Strategic Decision-Making
Accounts Payable and Accounts Receivable
Client Satisfaction
Effective Working Relationships
Inventory Control Processes
Customer Care
EXPERIENCE
CABRINI of WESTCHESTER February 2025 to Present
Receptionist and Switchboard
Integrates and incorporates into all aspects of work performance the mission and values of the institution, as outlined by the administration, in accordance with the standards of the Mission Integration Program set forth by the Missionary Sisters of the Sacred Hear
Operates the Reception and paging system
Giving information to visitors or callers
Operates the mailing machine and postal scale
Maintains the visitor registers
Roam Alert Controller is monitored
Nurse call pane is monitored
SALES OPERATIONS COORDINATOR WHITESTONE, NY
Tropicana Brands Group October 2004- February 07, 2025
Implemented effective processes for data entry order management, invoicing, shipping, tracking, returns, and exchanges.
Supervised staff of 15 Union Employees
Developed and maintained extensive customer relationships to ensure satisfaction with service offerings.
Created and implemented process improvement initiatives resulting in increased efficiency and productivity.
Tracked KPIs such as conversion rate and average order value regularly.
Analyzed customer feedback to identify areas for improvement in order fulfillment processes.
Managed multiple projects simultaneously while meeting tight deadlines.
Conducted analysis of sales data, identified trends and provided insights for strategic planning.
OPERATIONS COORDINATOR VALHALLA, NY
Human-I-Tees October 2003 – October 2004
Leveraged problem solving skills to troubleshoot unexpected delays in service delay.
Monitored and evaluated performance indicators against set targets, making recommendations as needed.
Maintained accurate records of all operational activities using database software.
Utilized strong communications skills to resolve conflicts between departments.
Performed administrative duties such as creating purchase orders. managing invoices, filing documents.
EDUCATION
ACCOUNTING
Marymount College -Tarrytown,
REFERENCES
Francisco Espinal – Tropicana Brands Group John Freeman – Tropicana Brands Group
Senior Operations Manager Customer Account Specialist
*********.*******@*********.*** ****.*******@*********.***
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