Customer Service Data Entry

BRIAN THIEL

**** *. *** **., #* Bismarck, ND ****1 701-***-**** Email: **********@***.*****.***

EDUCATION

University of Mary Bismarck, ND

Bachelor of Science degree in Social Work Graduated May 2003 with GPA 3.22

Minor in Addiction Counseling

Barnes Business College Denver, CO

Associate degree in Accounting Assistant Program Graduated March 1995 with GPA 3.48

RELATED WORK EXPERIENCE

Guardian and Protective Services Bismarck, ND

Accounting Clerk Jul. 2024 – Mar. 2025

Reconciled clients’ bank statements and care center funds

Entered insurance, utilities, debt, and other financial statements to clients’ files

Family Fare Bismarck, ND

Produce Clerk Oct. 2023 – Jun. 2024

Ensured freshness of product on sales floor

Maintained full product displays and sales floor

Touchmark Bismarck, ND

Driver Oct. 2021 – Oct. 2023

Drove residents to their daily appointments

Other duties to ensure residents’ safety and enjoyment

Cashwise Foods Bismarck, ND

Online Shopping Driver Mar. 2018 – Nov. 2019

Delivered customers’ online shopping orders to homes and businesses

Dairy Dept. Manager

Maintained full stock level of department

Wrote employees’ schedules

Upheld inventory control: kept shrink product in check, kept sales shelves full, kept backroom stock low

Entered invoices into proper spreadsheets

Great customer service was a priority

Dan’s Supermarket Bismarck, ND

Receiving Associate Aug. 2004 – Oct. 2017

Received store vendors: ensured the correct products were brought into the store, confirmed costs were correct, followed proper security

& safety guidelines set down by Spartan-Nash, received credit for vendors’ damaged product

Documented damaged product: some gets sent back to warehouse, some gets discarded

Online Shopping Associate

Printed, shopped, rung up and delivered customers’ orders which they have sent via e-mail from the Dan’s website

Ensured what the customers ordered are the correct items (with the correct price) that are processed and delivered to their homes & businesses

Updated the website daily to confirm the correct prices and products had photos

Frozen Dept. and Dairy Dept. Manager

Customer service was very important

Verified invoices: checked that the product received was what was ordered, made sure costs were correct

Wrote employees’ schedules

Upheld inventory control: kept shrink product in check, kept sales shelves full, kept backroom stock low

Kept figures from P & L reports in check

Night Crew Supervisor

Placed orders to ensure proper level of product on sales floor

Kept overtime hours to a minimum

Got store ready for the following day: filled shelves, kept sales floor clean from debris & boxes, changed displays as needed, worked out overstock product

Wrote employees’ schedules

ADDITIONAL EXPERIENCE

Proficient in Microsoft Excel, Microsoft Word, Microsoft Outlook and Quickbooks

Trained to operate electric pallet jacks

Trained to operate electric forklifts

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