Administrative Assistant Office Manager

Annmarie Turk

Bilingual Administrative Assistant

People find me to be an upbeat, compassionate team player with excellent verbal and written bilingual

(Spanish and English) communication skills. I possess excellent customer service, problem-solving, and organizational skills having served as the first point of contact for a large international manufacturer for 14 years, for the YWCA for 4 years, and various organizations for the balance of my career. As an Administrative Assistant/Office Manager, I bring proven skills for effectively supporting multiple groups/departments concurrently, while managing diverse tasks and activities with enthusiasm and a positive attitude.

Email: ****.********@*****.***

Address: 302 Western Avenue, Wheaton, IL 60187

Phone: 630-***-****

Downers Grove, IL

Oct 2022 - Apr 2024 Bilingual Administrative Assistant Wheeler Staffing

As Bilingual Administrative Assistant, organized and scanned complex HR documents for State of Illinois healthcare workers to comply with Illinois Department of Aging mandates.

Schaumburg, IL

Mar 2022 - Aug 2022 Administrative Assistant

MAC Funding

As Administrative Assistant, emailed customers' monthly statements, expedited customer payments to the Payment Center, and assisted with collections in the contract process and accounting on additional special projects. Addison, IL

Mar 2021 - Feb 2022 Bilingual Receptionist

Automated Industrial Machines

As Bilingual Receptionist, greeted guests, answered switchboard, entered billings, managed inventory, ordered office supplies, and scanned and archived customer files. Bensenville, IL

Oct 2019 - Mar 2020 Office Manager

Rentex, Inc.

As Office Manager, managed expense reports, petty cash, and correspondence to Leasing Agents regarding missing/damaged equipment for one of the nation's largest tradeshow rental companies (until Covid-19 precluded these events). DuPage County, IL

Jan 2017 - Oct 2019 Bilingual Reception & Administrative Assistant Temporary Jobs

As a Bilingual HR Assistant, organized Employee Handbook Binders for Union and Non- Union workers. Prepared I-9's for company audits and provided Biometric sheets for timecard entry system.

As a Bilingual Receptionist, managed all in-bound calls, provided front desk reception of guests, checked IDs, initiated guest transfer, issued safety gear to plant guests, verified safety training before entry to plant, and maintained public log of products received for process planning purposes.

Wheaton, IL

Sep 2016 - Jan 2017 Patient Services Specialist

Genesis Clinical Services

As Patient Services Specialist, answered in-bound calls, scheduled patient appointments for 11 doctors/providers, performed general clerical duties, and called in prescriptions for patients.

Addison, IL

Aug 2012 - Jul 2016 Bilingual Client Specialist

YWCA Childcare Assistance Program

As Bilingual Case Worker, performed provider billing to the State of Illinois; answered client and provider questions regarding the program, case status, and payments; generated client documents, provider certificates, and follow-ups for cases needing investigation; and attended outreach functions (Back-to-School Backpacks and Provider Appreciation Brunch).

As Bilingual Administrative Assistant, contacted venues to schedule training classes offered by the YWCA; created training calendar for on-line class offerings; accepted registration fees; registered participants; prepared roster, class, and resource materials for instructors; compiled registration and class evaluation information for administrator records; and assisted with file maintenance and project archiving. St. Charles, IL

Jun 1995 - Mar 2009 Bilingual Receptionist & Secretary Lechler, Inc.

As Receptionist and Secretary, managed switchboard and reception of guests, clients, and sales representatives; and provided administrative assistance to the HR Manager and Company President, including:

As Administrative Assist to Sales Department, led: Experience

Creation and maintenance of employee database and lists of phone numbers, approved drivers for company vehicles, passports, etc.

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• Creation, modification, and proofing of correspondence.

• Facilitating communication for Spanish-speaking customers and guests.

• Creation of databases for customer/prospective customer mailings. Expediting delivery and distribution of product literature and service manuals to customers by the appointed deadlines.

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• Translating product literature and manuals from English into Spanish. Providing support for 15 distributors (100 representatives) to include booking invoices and commission reports on a weekly/monthly basis in coordination with the IT Division.

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• Updating and proofing parts lists for upcoming catalogs. B.A. Elementary Education

Illinois Benedictine College

ESL English as a Second Language

Wheaton College

Education

Spanish

Advanced

Languages Skills

Administration Communication Bilingual Case Management Interpersonal Skills Time Management Data Entry & Filing Compassionate Volunteer History

Achievements

• Summer 1992 - Taught crafts to children in San Juan, Puerto Rico. Translated for English-speaking team members.

• Summer 1999 - Organized/taught quilting workshop for ladies in Banyoles, Spain to build community relationships. Summer 2000 - Global Networks in Almaria, Spain. Distributed information regarding healthy family practices and counseling opportunities.

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• Summer 2002 - Taught quilting with a small team in Figueras, Spain. Translated for English-speaking quilters.

• Summer 2003 - Attended Introductory ESL class at Wheaton College, IL.

• Summer 2004 - Presented a quilting workshop in D.F. Mexico. Summer 2005 - Global Networks English Camp, Tres Cantos, Madrid Spain. Presented workshop of conversational English- allowing group to learn/improve conversational English and build relationships in the community.

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• 2010-2012 - Tutored Spanish-speaking children in apartments of West Chicago.

• Summer 2015 - Kids Alive, Dominican Republic. Helped kids create cards for supporters. Translated for the group. Raul Pena (former co-worker & supervisor) 630-***-**** Jeffrey Galasso (former supervisor) 630-***-**** x 125 References

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