Data Entry Records Management

Robert Couram

*** ****** ******** ** *******, VA 23117 602-***-**** *********@*****.***

Summary

Highly motivated and detail-oriented professional with extensive experience in government information management and legal administration. Proven ability to streamline FOIA processes, ensure regulatory compliance, and enhance operational efficiency. Expertise in records management, legal document preparation, and employee training. Seeking a challenging role in the government sector to leverage analytical, collaborative, and problem-solving skills to drive organizational success.

Skills

FOIA & Records Management: FOIA Processing, Records Retrieval, Exemption Application, Redaction, Legal Document Preparation, Database Management, Compliance Management

Administrative & Technical: Microsoft Office Suite (Word, Excel, Outlook), Data Entry, Correspondence Preparation, Office Administration, Case Management Software

Communication & Interpersonal: Customer Service, Interpersonal Communication, Active Listening, Conflict Resolution, Training & Development, Mentoring, Cross-Functional Collaboration

Analytical & Problem-Solving: Information Analysis, Problem Resolution, Process Improvement, Attention to Detail, Quality Control, Regulatory Interpretation

Work Experience

Government Information Specialist Homeland Security PRIV Head Quarters, Washington, DC 09/2023 – Present

Processes incoming FOIA requests received via mail, email, and online portal, ensuring timely acknowledgment and processing.

Reduces processing time for standard FOIA requests by 15% through process optimization.

Reviews and analyze gathered documents to determine relevance and ensure compliance with FOIA regulations.

Identifies and redact information exempt from disclosure, meticulously documenting redaction reasons and FOIA exemptions.

Maintains a 100% accuracy rate in applying FOIA exemptions.

Assembles non-exempt document portions into coherent and organized packages for release.

Sends the FOIA release package to the requester using the method specified in their request.

Addresses any follow-up questions or requests for information from the requester.

Conducts secondary evaluations of appeals related to FOIA denials or redactions.

Maintains open and professional communication with the requester throughout the process.

Provides status updates to the requester if there are any delays or additional steps required.

Addresses any concerns or disputes amicably and provide clear explanations for decisions.

Verifies that all redactions and withholdings are in line with FOIA regulations and exemptions.

Ensures all documents are organized logically, with clear labels and explanations for any redactions.

Legal Administrative Specialist Department of Veteran Affairs National Call Center, Phoenix, AZ 09/2016 – 09/2023

Provided administrative support to search, collect, and analyze responsive documents for incoming FOIA/PA requests, maintaining accurate records in a database.

Improved document retrieval efficiency by 20% by implementing a new database management system.

Developed, coordinated, and executed employee training and development programs.

Responded to important and sensitive requests received under the Freedom of Information Act (FOIA).

Ensured all FOIA requests were handled in a timely manner and that only information disclosed met all FOIA Laws.

Mentored and guided employees, fostering professional development and career success.

Demonstrated advanced skills in operating a personal computer, including Microsoft Word, Excel, Outlook, and navigating the Internet.

Mentored new hires at the National Call Center.

Assured proper application of the Rating Schedule and other applicable instructions, and was fully accountable for proper analysis, appropriate development, and final rating.

Education

University of Phoenix Bachelor of Science in Management 08/06/2024

Additional Information

National Call Center Mentoring Program

Excel Proficiency

Unbanked Veterans Project

Parents Nurture Unique Thought (PNUT) Mentor

References

Shamanoda Cowherd 434-***-**** *********@*******.***

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