Customer Service Sales
Resume:
LAVADA
BROWN
***********@*****.***
Dallas, TX 75287
SKILLS
• Providing Feedback
• Physical Evaluations
• Operations Management
• Traffic Routing
• Warehouse Organization
• Accurate Documentation
• Traffic Control
• Budget Reconciliation
• Materials Movement
• Team Goals
• Cash Management
• Grocery Bagging Skills
• Cleaning Spills
• Product and Service Sales
• Cash Counting Machine Operations
• Bagging Items
• Food Preparation and Safety
• Cost Control
• Staff Supervision
• Customer Relationship Management
• Customer Relations
• Staff Management
• Customer Service
• Money Handling
• Sales Trends
EDUCATION
Texas College
Tyler, TX • Expected in 05/2026
High School Diploma
PROFESSIONAL SUMMARY
Watchful Parking Attendant with in-depth knowledge of parking rules and regulations paired with excellent math skills needed to calculate and collect fees. Directing vehicles to vacant spots, observing parking lot for illegal activity and issuing tags to customers. Friendly and safety-conscious individual dedicated to maximizing efficiency of parking area. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Enthusiastic and skilled Clerk knowledgeable about shipping and receiving, inventory management and carrier relations. Focused on accurate recordkeeping and materials movement for reliability and speed. Experienced with database, ERP and word processing software.
WORK HISTORY
Omni Hotels & Resorts - Valet Parking Attendant
Irving, TX • 04/2023 - Current
• Parked and retrieved automobiles, successfully driving both manual and automatic vehicles.
• Issued ticket stubs and placed numbered tags on windshields to assist customers with locating vehicles.
• Answered general questions about parking fees, facilities, and directions.
• Facilitated vehicle flow by managing traffic control and parking in assigned area.
• Explained parking rates and retrieval procedures to guests upon arrival.
• Inspected vehicles prior to parking and during retrieval to detect damage.
• Lifted and removed barricades to open or close parking areas.
• Used [Software] to record customer name, make and model of vehicle and length of stay, maintaining up-to-date log.
• Parked and retrieved cars according to customer needs. AutoZone - Inbound Warehouse Associate
Terrell, TX • 01/2023 - 04/2023
• Unloaded pallets and deliveries and organized products in warehouse.
• Compared shipping orders and invoices against contents received to verify accuracy.
• Stayed accountable for organized and orderly warehouse storage and product transport.
• Executed quality control procedures to verify acceptable condition of goods.
• Reduced safety hazards by maintaining clean and orderly warehouse environment.
• Operated forklift and other warehouse equipment to safely move and store goods.
• Organized storage areas to optimize materials movements and minimize labor hours.
• Recorded incoming and outgoing shipments for accurate tracking.
• Unpacked and inspected all incoming shipments, addressing discrepancies with suppliers.
• Verified order accuracy of orders and proactively corrected discrepancies.
• Sorted and delivered materials to different work areas and staff.
• Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
• Packed, secured, labeled and applied postage to materials to prepare items for shipment.
• Utilized forklift or pallet truck to load, unload, transport and store goods.
• Moved shipment materials to and from designated areas using lift and hand trucks.
• Verified orders by comparing names and quantity of items packaged with shipping documents.
Walmart - Cashier
Tyler, TX • 09/2022 - 12/2022
• Greeted customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Welcomed customers and helped determine their needs.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Stocked, tagged and displayed merchandise as required.
• Assisted customers with returns, refunds and resolving transaction issues.
• Answered questions about store policies and addressed customer concerns.
• Addressed customer needs and made product recommendations to increase sales.
• Performed cash, card and check transactions to complete customer purchases.
• Handled cash with high accuracy and took care to check bills for fraud.
• Used POS system to enter orders, process payments and issue receipts.
• Worked with floor team and managers to meet wide range of customer needs.
Sonic - Assistant Manager
Multiple Locations • 01/2018 - 08/2022
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Mentored team members to enhance professional development and accountability in workplace.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions. Hollister - Sales Associate
Mesquite, TX • 03/2020 - 04/2021
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Helped customers locate products and checked store system for merchandise at other sites.
• Prepared merchandise for sales floor by pricing or tagging.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Managed returns, exchanges and refunds in accordance with store policy.
• Answered customer questions about sizing, accessories, and merchandise care.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
LANGUAGES
Spanish
Professional Working
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