Customer Service Supply Chain

JAQAUSE J. MAYS

PHONE: 404-***-****

EMAIL: *******@*****.***

PROFILE SUMMARY

Dedicated and results-driven professional with a proven track record of success in transportation management, logistics planning, and customer service. Skilled in spearheading the design and implementation of transportation strategies, resulting in significant operational efficiency gains and cost reductions. Adept at developing and documenting new business processes to enhance driver experience and reduce turnover rates. Proficient in overseeing day-to-day transportation operations, managing budgets, and ensuring compliance with regulatory standards. Experienced in analyzing performance metrics and KPIs to optimize operations and foster continuous improvement. Effective communicator and collaborator with a strong commitment to delivering exceptional service and driving organizational success. CORE COMPETENCIES

Microsoft Office proficiency

Mac proficiency

PowerBI expertise

Fourkites proficiency

Transportation Management

Systems (TMS)

Oracle Transportation

Management (OTM)

SAP proficiency

Shipment coordination skills

Supply chain coordination skills

TMW System knowledge

Samsara proficiency

Isaac's real-time familiarity

CSX Ship experience

TruckMate proficiency

Logistics management

Inventory Control

PROFESSIONAL EXPERIENCE

Logistic Analyst March 2024 - Present

Performance Food Group Atlanta, Ga

Provided key support for the implementation and development of new projects while regularly presenting critical data at diverse meetings and conference calls.

Utilized various modeling software tools to facilitate demand planning metrics to business results (EBITDA, inventory, OTIF).

Entered and managed critical freight rates and carrier information in TMS systems. As well as efficiently routing, tendering, RFP’s, invoicing, and processing various logistics loads.

Performed a variety of related duties as assigned to support logistics operations and acted as a liaison between procurement teams and internal departments.

Developed strategies to optimize logistics processes. Articulated root cause which resulted in prevention of issues. Also, continually enhances S&OP modeling to improve forecast accuracy. Sr. Transportation Manager Dec 2021 – Nov 2023

J.B Hunt Intermodal Lithia Springs, Ga

Spearheaded the design and implementation of transportation strategies, resulting in a 60% increase in operational efficiency and significant cost reduction, driving overall business performance.

Developed and documented new business processes for driver onboarding, leading to a remarkable 75% decrease in turnover rates and enhancing the overall driver experience.

Oversaw the day-to-day transportation operations, including shipment scheduling, truck routing, and inventory tracking, ensuring seamless and efficient logistical processes.

Managed transportation budgets, meticulously assessing financial constraints and ensuring compliance with local, state, and federal regulations, thus maintaining operational integrity and regulatory adherence.

Monitored transportation performance metrics and KPIs, conducting regular analysis and adjustments to optimize operations and address emerging trends or challenges proactively.

Analyzed transportation data to identify trends for improvement, fostering strategic relationships with stakeholders such as customers, vendors, and regulatory agencies to drive continuous enhancement and operational excellence. Transportation Planner Aug 2021 – Jan 2022

The Coca Cola Company

Led service and financial performance oversight, tracking and tracing international shipments, and effectively managing exceptions to ensure the timely delivery of goods, resulting in enhanced customer satisfaction. Jaqause J. Mays

Tendered timely delivery for an annual volume of 10,000 to 40,000 shipments within established spending guidelines, while meticulously analyzing KPIs and implementing corrective actions to optimize service and cost balance.

Facilitated timely resolution of transportation issues through proactive communication with Customer Service Teams, warehouses, plants, and carriers, ensuring seamless operations and minimizing disruptions.

Identified and addressed transportation system issues, leading to the development and implementation of strategic improvements, thereby enhancing overall efficiency and effectiveness.

Forecasted and implemented budgets and allocated resources for projects, ensuring optimal utilization of financial resources and alignment with organizational objectives. Regional Transportation Manager Nov 2018 – Aug 2021 J.B Hunt Intermodal Lithia Springs, Ga

Collaborated with drivers, customers, and internal personnel to swiftly resolve service issues, routing discrepancies, mechanical problems, and accessorial pay concerns, ensuring uninterrupted transportation operations and customer satisfaction.

Implemented and conducted regular safety initiatives including daily driver safety messages, monthly safety briefings, quarterly training sessions, and annual reviews, fostering a safety-oriented culture among drivers.

Utilized Transportation Management Systems (TMS) to facilitate and enhance driver compliance with DOT regulations and company safety standards, ensuring a safe and secure operational environment.

Cultivated and nurtured positive professional relationships with drivers and external carriers, facilitating seamless onboarding of new carriers, minimizing turnover rates, and maximizing ongoing productivity, thereby ensuring a reliable and efficient transportation network.

Implemented and enforced company policies to ensure compliance with DOT regulations and safety requirements, fostering a culture of safety and adherence to operational protocols across the organization. Customer Service Representative Jul 2018 – Oct 2018 TSYS Call Center McDonough, Ga

Addressed basic payment and account-related inquiries and requests from customers, ensuring prompt resolution and satisfaction.

Entered essential data accurately into designated client systems and databases, maintaining thorough and organized records of customer interactions and transactions.

Identified underlying reasons for customer issues utilizing decision-making tools provided by the client, enabling efficient problem-solving and issue resolution.

Provided timely and accurate assistance to customers, contributing to overall customer satisfaction and positive brand perception.

EDUCATION

Bachelor of Business Administration - Management, May 2018 Minor- Supply Chain Logistics

Fort Valley State University, Fort Valley, GA

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