Scrum Master Product Owner

Jonathan C. Stephens Charlotte, NC 714-***-**** *******@****************.***

Scrum Master (PSM-1) PSPO Product Owner https://www.linkedin.com/in/jonathan-stephens-02695a4/

Project Manager

EXPERIENCE

Created for Learning Charlotte, NC

SCRUM Master PSM PSPO Aug 2022 – Present

● Facilitate the Project Teams (Online – Web/Mobile) including Project Design and Innovation (Accessibility

& Testing). Guided teams through the digital transformation from traditional print to e-learning

● Collaborate with the Product Owner to refine and maintain the Product Backlog and Acceptance Criteria

● Using Servant Leadership, work with teams to foster Agile environments and eliminate any challenges, while providing resolutions

● Work on resolving any Impediments for the Development Team, including maintaining balanced workloads

● Conduct daily SCRUM meetings and all the other SCRUM cadences and Agile Ceremonies, including Sprint Planning, Sprint Reviews, and Sprint Retrospectives

● Resolve Inter-team Conflicts when they arise, while encouraging Self-Organization and accountability

● Manage Backlog Grooming and generate reporting for the management Created for Learning Charlotte, NC

Project Manager Jun 2019 – Aug 2022

● Lead and manage the Content Lifecycle and lean project development from Initiation to Landing

● Collaborate with Cross-Functional Teams, including curriculum designers, content creators, marketers, and stakeholder engagement

● Develop project plans, timelines, and budgets, with scope management that ensures alignment with Client Expectations and Deliverables

● Monitor Project Progress and Make Adjustments as necessary to meet deadlines and objectives using servant leader management skills (Kanban)

● Facilitate Communication between the client and the project team, consulting stakeholder input so all parties are informed of project status and changes

● Coordinate Data-driven Analytics to make Strategic Refinements in product management and risk management

● Identify and Mitigate Risks associated with project execution

● Utilize defined Project Management Tools (Jira, Asana, Trello) for managing project teams to set up and manage the project delivery

Created for Learning Charlotte, NC

Sales & Marketing Specialist Jul 2017 – Jun 2019

● Portfolio resource management of 2,000+ products for Quality Assurance, sales, & Client Satisfaction Page 2

● Generate $2.5+ million in gross sales using Metrics-Based Decisions, managing Sales Funnels & identifying opportunities to develop consistent marketing strategies

● Create and Manage Content for all distribution methods, including social media platforms, blog, email funnels, and the Brand website

● Coordinate Data-driven Performance Metrics for strategic advertising in digital marketing

● Conduct Market Research to identify trends and opportunities and provide prioritization of insights to the marketing team

● Build 250,000+ Customer Relationships in 100+ countries & digital marketing to the Brand’s client email lists (CRM)

● Monitor and report on Marketing Campaign Performance using analytics tools

● Collaborate in Cross-functional Teams using savvy Conflict Resolution and interpersonal skills to help foster a positive team culture using servant leader management skills (Kanban) Created for Learning Charlotte, NC

Project Coordinator - Curriculum Developer October 2012 – Jul 2017

● Design and write Clear, Engaging, and Interactive language arts projects to meet specified educational objectives and align with the product roadmap

● Edit User-Facing Content and Collaborate with our Team of writers, editors, and UX designers to ensure content is fun, accurate, and age-appropriate

● Lead Product Line Management and collaborate with quality assurance and stakeholders to deliver high-quality language arts content (Kanban)

● Brainstorm Ideas for improving Created for Learning’s existing language arts content

● Research and Review Created for Learning's Alignment to educational standards, common assessments, and popular textbooks or lesson plans

● Stay current on related scholarly and business Methodology and Trends to improve client services Freelance Southeast U.S.

Project Manager Director – Media & Production July 2023 – Present

● Build Effective and Flexible Teams, including hiring department leads and interviewing talent

● Lead Project Planning to specify Project Goal and utilize Waterfall and Agile methodologies for implementation and consistent project delivery

● Facilitate Planning Meetings with department leads to schedule project timelines and project scope

● Coordinate Project Scheduling and Logistics between Cross-Functional Teams to streamline project workflow

● Lead Daily Meetings and address team issues and concerns to remove barriers to execution

● Direct Continuity of Project Progress from Script to Screen, using organizational skills to manage shot listing, scheduling, Post-project Review, go-to-market, and film festival Release Management Page 3

● Delegate Accountability and confident decision making to crew, safety officers, offshore contractors, and talent

● Coach Talent and build trust to deliver the Artistic Vision for the project scope Freelance Southeast U.S.

Media Project Specialist Aug 2018 – Present

● Master Emotional Intelligence, Empathy, & close listening skills through advanced training in the Meisner Acting Technique

● Meet the directors' and producers' Definition of Done to bring quality Product to Market, working with management and stakeholders

● Act in 50+ films/TV projects, including additional 10+ stage projects, voiceover, & commercials

● Collaborate in Cross-Functional Teams, including crew, safety officers, offshore contractors, and talent

● Awarded Best Leading Actor in 2 film festivals - films Ships in the Night and Felon Love RockHarbor Charlotte, NC

Training and Program Implementation Manager October 2012 – Jul 2017

● Lead Meetings for staff & volunteers for team leadership, organizational leadership, and conflict resolution hearings

● Delivered quality Mentoring and Coaching sessions and workshops for campus security, finances, city volunteering, foster care, and organizational skills

● Worked with Written and Verbal Communication skills to teach cooperative team-based curriculums using adult learning principles

● Developed Leadership Teams using Gallup Strengths Finder 2.0 for professional development training programs

● Developed Promotional Materials, including graphic design of brochures, flyers, and newsletters and videos

● Developed Team-Based small group learning curricula using adult learning principles

● Used flexible Verbal Communication Skills and group dynamics to teach large groups of adults Orange Unified School District Anaheim, CA

Project Manager – Education Initiatives Instructor July 2008 – June 2015

● Analyzed data to Assess Client Growth and plan new content creation and Project Iteration

● Worked in teams to Design and Implement English Language Arts teaching curricula to accomplish CCSS standards, from Project Initiation to Landing

● Worked in teams to Plan Objectives and articulate Acceptance Criteria to meet the Definition of Done

● Fostered student-centered, Discussion-Driven Learning using Socratic Seminar and creative, relevant assignments

Page 4

● Renovated Writing Program to improve writing proficiency 3+ grade levels, developed college-level writers

● Instructed & tutored 10,000+ students from 7-8th grades, utilizing expert Written and Verbal Communication Skills both in classroom and via e-learning LMS platforms

● Differentiated Learning for students of various learning, language, economic, and 504 needs Education

California State University, Long Beach – Long Beach, CA Master of Arts in Creative Writing - Prose

California State University, Long Beach – Long Beach, CA CA Clear Teaching Credential - English

California State University, Long Beach – Long Beach, CA Bachelors of Arts in English Education

Summary

Certified Scrum Master, Scrum Product Owner, and experienced Project Manager with 7 years of expertise in Agile methodologies, specializing in leading cross-functional teams to deliver high-quality products in education, digital content, and film production. Skilled in guiding teams through Agile transformations, facilitating Scrum ceremonies, and maintaining product backlogs to ensure efficient and effective project execution. Proven ability to resolve team impediments, foster collaboration, and maintain a focus on continuous improvement. Strong communicator with a background in stakeholder management, risk mitigation, and driving strategic decisions through data-driven insights. Passionate about servant leadership, empowering teams, and creating a culture of accountability and self-organization. Proficient in Agile tools such as Asana and Trello, with experience managing both traditional and digital projects.

Technical Expertise

Methodologies Agile/Scrum (PSM, PSPO), Waterfall

Business Modeling &

Requirements User Stories, Acceptance Criteria, SWOT Domain Education, Film, TV

Programming Languages HTML, CSS

Page 5

Tools & Packages

Jira, Asana, Trello, Confluence, MS Office Suite (Excel, Word, PowerPoint, Publisher, Outlook, One Note), Google Suite (Docs, Sheets, Slides), Adobe Creative Suite (Illustrator, Photoshop, Premiere, Audition, InDesign, Lightroom, Dreamweaver), Camtasia, CamStudio

Content Management Wordpress, Blogger

Operating Systems Windows (2003, 2000, NT, XP, Vista, 7, 10, 11)

Contact this candidate