Employee Relations On-Site

DIANNE M. SPIVACK

GAITHERSBURG, MD *****

240-***-**** / ********@*******.***

PROFESSIONAL SUMMARY:

Results-driven and versatile HR Professional with 15+ years’ strong generalist background supporting business operations and talent management in dynamic, fast-paced environments. Expertise in managing benefits administration, HRIS management, employee relations, talent development, and organizational change. Adept at partnering with senior leadership to foster a positive work culture and enhance employee engagement while ensuring federal and state compliance across multi-site operations. AREAS OF EXPERTISE:

Benefits Administration & Open Enrollment Merger & Acquisition Benefits Integration Compliance (ADA, FMLA, AAP, EEO, VETS) Performance Management & EE Development Leave of Absence Management (STD, LTD, FMLA) Employee Relations & Conflict Resolution Full Cycle Recruitment & Onboarding ADP Workforce Now; Applicant Pro; MS Office PROFESSIONAL EXPERIENCE:

First Onsite Property Restoration, 5706 Frederick Ave., Rockville, MD 9/2018 – 03/2025 HR Business Partner – Mid-Atlantic Region (on-site) 08/2022 – 03/2025

• Branch Office Support: Provide HR leadership and strategic consultation to 17 Mid-Atlantic branch offices, supporting a total of 300 employees across diverse functions.

• Executive Collaboration: Partner with Regional RVP, Director of Operations, VP of Sales, and 10 General Managers to drive HR initiatives that support business objectives, improve operational efficiency, and enhance team performance.

• Employee Relations: Serve as primary point of contact for employee relations issues, handling conflict resolution, investigations, and providing guidance on HR policies and practices.

• Performance Management: Oversee performance review processes, including goal setting, coaching leaders to provide constructive feedback, developing performance improvement plans.

• Benefits Administration: Serve as Mid-Atlantic primary point of contact for employee benefits inquiries, enrollment, and complaints.

• Leadership Development: Identify training needs and develop and collaborate with management to create employee development plans aimed at strengthening leadership competencies across the region.

• Change Management: Support organizational change initiatives including restructuring, process improvements, and culture transformation projects. Communicate changes effectively to minimize disruption and maximize employee buy-in.

• Employee Engagement: Lead annual Gallup Engagement Survey initiatives to enhance employee engagement and increase satisfaction scores.

• Data-Driven Decisions: Use HR metrics to analyze trends in turnover, recruitment effectiveness, and employee engagement to present actionable insights to leadership. DIANNE M. SPIVACK PAGE 2

Rolyn Companies, Inc. (acquired by: First Onsite Property Restoration 07.01.2020), Rockville, MD Human Resources Manager (on-site) 09/2018 – 07/2022

• Standalone HR Leader managing all facets of HR for a 150-employee company to include benefits strategy and administration, open enrollment, background checks, drug screening, E-Verify, HRIS data entry & maintenance, regulatory compliance, talent acquisition, employee relations, performance management, and policies development.

Lurn, Inc., (start-up company), Rockville, MD 01.2017 – 07.2018 Director of Human Resources. (on-site)

Start-up digital publishing, education, and marketing company for Entrepreneurs.

• Standalone HR professional leading the development and management of HR infrastructure, including programs, procedures, and performance review processes, ensuring legal compliance.

• Manage company-wide benefits, open enrollment, full-cycle recruitment, onboarding/offboarding, employee relations, conflict resolution, and conducted formal investigations.

• Administer employee benefits, including 401(k), payroll changes, and HRIS Management. Micro Focus U.S., Inc. (now: Open Text) Rockville, MD 01.2011 – 12.2016 Director, HR & Benefits (on-site)

• Manage all company-wide benefits including open enrollment negotiating plan renewals without cost increases while ensuring compliance with audits.

• Serve as the primary point of contact for audits and compliance reporting related to ACA, ADA, FMLA, AAP, EEO, VETS, OSHA, and 401(k) plans.

• Led the 2014 OFCCP audit of the AAP, achieving full compliance certification as EEO Officer.

• Manage benefits integration for four acquisitions, managing resistance to change, & maintaining morale.

• Provide coaching on performance management, employee relations, and conduct investigations into harassment or discrimination claims.

• Develop onboarding programs, employee engagement surveys, and update HR policies to ensure compliance and enhance employee retention.

Maple Life Financial, Inc., Bethesda, MD 06.2007 – 01.2011 Human Resources Manager. (on-site)

Sole HR professional responsible for the hands-on generalist role for a financial services organization

• Conduct full life-cycle recruitment, new hire orientation, compensation & benefits administration, Open Enrollment, HRIS data entry, background checks, drug screening, E-Verify, EE Relations, performance management, policy and procedures implementation, LOA Management, and federal and state compliance.

• Partner with Sr. Leadership and Managers to address succession planning, recruiting, & staffing needs, etc. EDUCATION:

Bachelor of Science Degree in Business Administration. Major: Management. Bryant University, Smithfield, RI.

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