Customer Service Technical Support

chassidy corley

Columbia, SC *****

***********@*****.***

+1-803-***-****

Professional Summary

Related Skills: Monitor Networks,Technical Issues, Conduct Customer, Surveys, Book Appointments, Reservations, Read Scripts, Resolve Payment(s), Order Dispute(s), Assist Clients, Troubleshooting Apps, Manage Customer Accounts (Refunds/Updates/Exchanges), Customer Inquiries (Follow Ups/Emails/Phone),Recalls, Malfunctions, High Call Volume, Compile Reports (Excel Spreadsheets), Verify Pt Acct Info, Receive Payments via Phone, PDF File Notes, Sells Products and Services,Maintain Productivity, Software: VMware Horizon, Fortinet-VPN, Spark Communication,Testboard.

Work Experience

Technical Support Representative/Customer Service

OneSupport-Remote

February 2021 to April 2023

• Applies knowledge of computer software, hardware, and procedures to solve problems.

• Collaborates with other staff to research the problem.

• Performs other related duties as assigned.

• Consults with users to determine steps and procedures taken to resolve the problem.

• Identifies, investigates, and resolves users problems with computer software and hardware.

• Arranges service by software to repair or replace defective products.

• Collaborates with programmers to explain errors or recommend modifications

• Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.

• Booking appointments for tech

• answering incoming and doing outgoing callings

• Cold and warm transfer callings.

Customer Service Representative

Teleperformance-Remote

January 2019 to December 2020

• answering incoming and doing outgoing callings

• Cold and warm transfer callings.

• Assisted customers with a warm and professional attitude

• Assisted customers with questions

• Kept records of customer complaints

• Managed customer accounts

• Handled billing issues and order inquiries

• Processed orders

Education

General Educational Development Diploma

December 2013 to December 2013

Skills

• Appointment setter (2 years)

• Search engines

• Strong Communication Skills and Writing Skills

• Technical support

• Cold calling

• Decision Maker

• Active Listener

• Adaptability.

• Multitasker

• Time

Management

• Team Player

• Patience

• Organizational skills

• VPN

• Self Starter

• Dedicated

• Problem Solver

• Communication skills

• Customer service

• Attention to Detail

Certifications and Licenses

Driver's License

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