General Manager Customer Experience

Jacob Lindsay

Miami, FL 786-***-**** ************@*****.*** [LinkedIn Profile] https://www.linkedin.com/in/jacob-lindsay-8048b77b/

Professional Summary

Dynamic and results-oriented Restaurant General Manager with over 20 years of proven leadership in high-end dining establishments. Expert in driving operational excellence, maximizing profitability, and delivering exceptional guest experiences. Adept at team leadership, financial management, and innovative menu development, with a strong commitment to maintaining the highest standards of service and quality.

Core Competencies

Team Leadership & Development

Operational Management

Financial Planning & Budgeting

Menu & Beverage Program Development

Customer Experience Enhancement

Vendor Negotiations & Inventory Control

Compliance & Safety Standards (HACCP)

Brand Management & Marketing

Professional Experience

Motek, Miami, FL

General Manager

May 2023 – Oct. 2024

Successfully led the launch of a new restaurant, establishing streamlined opening procedures that ensured operational efficiency from day one.

Achieved a 15% reduction in labor costs through strategic scheduling and management, directly contributing to increased profitability.

Developed a comprehensive bar program that increased beverage sales by 20%, leveraging strong vendor partnerships for cost-effective sourcing.

Maintained a consistent 98% health inspection score by enforcing rigorous food safety and HACCP standards.

Novikov, Miami, FL

General Manager

July 2021 – May 2023

Managed all aspects of front-of-house (FOH) operations, including recruitment, training, and performance management, leading to a 10% improvement in staff retention.

Revitalized the beverage program, resulting in a 25% increase in cocktail and wine sales through creative menu development and staff training initiatives.

Spearheaded employee incentive programs that boosted overall sales by 12% and enhanced customer satisfaction scores.

Fostered a positive work culture that contributed to high employee engagement and reduced turnover rates by 15%.

Lokal, Kush Hospitality, Miami, FL

General Manager

January 2018 – June 2021

Enhanced operational efficiency, resulting in a 10% decrease in labor costs and a 7% reduction in food costs through optimized scheduling and inventory management.

Led community engagement initiatives that increased brand visibility and drove a 15% growth in customer foot traffic.

Trained and mentored management staff on P&L analysis, resulting in more accurate financial forecasting and better decision-making.

Implemented waste reduction strategies that decreased food waste by 20%, directly improving profitability.

Di Pompei Mixology Lounge, Brickell, Miami, FL

General Manager

March 2016 – January 2018

Directed daily operations, ensuring consistent delivery of high-quality service and products, which contributed to a 10% increase in repeat business.

Launched targeted marketing campaigns that drove a 15% increase in sales, utilizing social media and local partnerships to enhance brand presence.

Negotiated favorable vendor contracts, reducing inventory costs by 12% while maintaining product quality and availability.

Daddy Brews & Consulting, Miami, FL

Owner & Director of Operations

February 2013 – July 2018

Founded and operated a successful brewing supply and consulting business, providing expertise in concept development, staffing, and operational strategy for multiple Miami-based breweries.

Led end-to-end project management for clients, including Miami Brewing and Lincoln’s Beard, ensuring on-time and on-budget delivery of high-quality products and services.

Increased client revenue by an average of 20% through targeted operational improvements and strategic business development.

The Cheesecake Factory, Miami, FL

Senior Manager II

October 2006 – August 2012

Managed a team of 60+ staff in a high-volume restaurant, consistently achieving top performance metrics in guest satisfaction and operational efficiency.

Streamlined inventory management processes, reducing waste and improving cost controls, which contributed to a 5% increase in overall profitability.

Implemented employee engagement initiatives that resulted in the Miami location achieving the lowest turnover rate across the company.

Certifications

Certified Cicerone

Slow Food of Miami Snail of Approval Award Recipient (2014, 2015)

Certified Beer Judge, Brewers Association

Education

Associate of Science in Hospitality Management

Miami Dade College, Miami, FL

Additional Information

Languages: English (Fluent), Spanish (Conversational)

Technical Skills: POS Systems (Toast, Aloha), Microsoft Office Suite, Inventory Management Software

References

Available upon request.

Contact this candidate