Customer Service Mortgage Loan

Harjeet Singh

**** ********* ****, ************, ** 46237

Phone: 317-***-**** Email: ***********@*****.***

Objective

Dedicated and experienced professional with over 20 years in retail management, sales, and customer service. Seeking to transition and grow in a Mortgage Loan Officer role, leveraging recent licensing, technical expertise, and deep client-service experience.

Mortgage Industry Education & Licensing

• Successfully passed the SAFE MLO Exam

• Completed 20-Hour NMLS Pre-Licensing Course

• Registered with NMLS

• AML (Anti-Money Laundering) Certification

• Licensed in Life, Accident & Health Insurance

Professional Experience

Mortgage Loan Officer

Everest Home Loan – Indianapolis, IN (Oct 2024 – Present)

• Consult with clients to assess mortgage needs and financial profiles

• Guide borrowers through loan applications, ensuring documentation accuracy

• Explain mortgage products, rates, and terms in simple language

• Coordinate with underwriters, realtors, and processors throughout the loan cycle

• Maintain up-to-date knowledge of lending regulations and market conditions

• Deliver exceptional customer service with clear, consistent communication

Store Manager

Smoker Choize – Indiana (Jan 2022 – Sep 2024)

• Oversee full-cycle store operations, staff management, and customer satisfaction

• Manage inventory, stock levels, vendor ordering, and cost control

• Develop and implement marketing strategies to drive sales

• Maintain compliance with all local, state, and regulatory requirements

Sales Manager

i2h Technology – New York, NY (Dec 2004 – Dec 2021)

• Directed sales of computers, accounting software, and POS systems

• Managed technical support, installations, and remote troubleshooting

• Trained clients in software use and system setup

• Maintained consistent B2B and B2C client relationships

Technical Trainer / Educator (Part-Time)

Self-Employed – Indiana (2000 – Present)

• Instructed clients in QuickBooks, Microsoft Office, and general computing

• Provided training in website design, PC tech courses, and software development

• Designed and delivered customized training modules for individuals and small groups

Certifications

• SAFE MLO Exam – Passed

• NMLS – Registered

• 20-Hour NMLS Pre-Licensing Training – Completed

• Anti-Money Laundering (AML) – Certified

• Life, Accident & Health Insurance License

• Microsoft Certified Solutions Expert (MCSE)

• Microsoft Certified Trainer (MCT)

• CompTIA A+

Education

• Master of Science in Information Technology (MSIT)

• Bachelor of Science (BS)

Skills Summary

• Multilingual: Fluent in Hindi, Punjabi, Urdu, and English

• Deep understanding of mortgage loan origination and compliance

• Strong communication and customer relationship-building skills

• Expertise in Microsoft Office, QuickBooks, and remote tech support tools

• Proven leadership in retail and technology sales

• Experience training individuals in technical and business software

Contact this candidate