Traffic growth specialist -blog marketing

ODINAKA OKACHI

Lagos

***************@*****.*** / +234**********

SUMMARY

Efficient and detail-oriented Operations Professional with a proven track record in streamlining processes, ensuring compliance, and delivering excellent customer service. Skilled in data entry, client interaction, and workflow coordination to meet organizational goals. Adept in multitasking in high-pressure environments, resolving client issues, and maintaining operational excellence. Committed to fostering a safe and productive workplace while achieving consistent performance metrics. Proven ability to adapt to new challenges and implement effective solutions to improve operational efficiency.

SKILLS

Microsoft Certified Professional

Proficiency in Microsoft Office Suite/Google Suite

Administrative/Office Management Support

Operations Support

Project management

Problem Solving skills

Emotional Intelligence

Empathy

Ability to work under Pressure

Great Communication skills

Analytical and detail oriented skills

EXPERIENCE

Operations Agent / TLScontact 09/2022 – 12/2024

Assisted clients at various service points, including biometrics and document pass-back, maintaining a 98% satisfaction rate and reducing wait times by 20%.

Verified and queried applicants to ensure complete and accurate documentation, achieving compliance rate of 95% against the checklist requirements.

Resolved 85% of applicant grievances through effective communication, and referred unresolved issues to supervisors for swift resolution.

Entered and maintained visa application data with 100% accuracy, ensuring timely completion of the process within the mandated turnaround time.

Enforced workstation cleanliness and floor order, improving operational efficiency by 15% and fostering a safe and professional environment.

IT Administrative Officer / Gerocare Solutions Limited 04/2020 - 06/2022

Supervised daily operations of the GeroCare application and CRM system, achieving a 98% uptime and enhancing user satisfaction rates by 20% compared to the previous quarter.

Scheduled and coordinated over 150 appointments quarterly, reducing scheduling conflicts by 25% and improving overall efficiency.

Compiled and documented detailed meeting minutes for 95% of meetings, increasing follow-through on action items by 30%.

Established a streamlined filing system that reduced document retrieval time by 40% and increased compliance with organizational standards by 15%.

Oversaw procurement of office supplies, cutting costs by 12% annually through effective vendor negotiations and budget optimization.

Administrative Assistant / Opay 03/2019 - 07/2020

Executed administrative and clerical responsibilities, including scanning and printing, managing over 500 documents monthly with a 98% accuracy rate.

Composed, refined, and distributed over 100 letters, reports, memos, and emails monthly, ensuring professional and timely communication.

Scheduled and organized over 30 meetings, appointments, and executive travel plans quarterly, decreasing scheduling conflicts by 20%.

Oversaw and maintained over 200 server folders monthly, enhancing file retrieval efficiency by 25% and ensuring compliance standards.

Documented and summarized meeting minutes with 95% precision, sharing actionable insights within 24 hours post-meeting.

Verification Officer / Oride Company 04/2018 - 01/2019

Scheduled over 50 appointments and meetings monthly for the Regional Manager, improving time management and ensuring a 95% punctuality rate.

Collaborated with the Regional Manager to devise and implement strategies that increased operational efficiency by 20%, enhancing regional workflow.

Conducted in-depth research and compiled statistical reports with a 98% accuracy rate, streamlining information dissemination across the organization.

Developed and maintained administrative processes that improved efficiency by 30%, reducing errors in recordkeeping and task execution.

Implemented work procedures to monitor staff's daily tasks across the region, achieving a 15% improvement in task completion rates.

Coordinated logistics for over 100 meetings annually, including space arrangements and detailed note-taking, resulting in a 25% reduction in rescheduling.

EDUCATION AND TRAINING

Masters: Business Computing 2018

University of Ibadan

B.Sc: Computer Science 2014

Delta State University

ACHIEVEMENTSANDAWARDS

Microsoft Certified Trainer

Microsoft Certified Professional

IBM Certified Data Science Fundamentals

IBM Certified Artificial Intelligence

Google Digital Marketing Skills

Cyber Security Foundation Certificate

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