Anything really

NICOLE BUFFINET

Bay St Louis, ***** Mississippi

*********@*****.*** / 228-***-****

SKILLS

Records administration

Workflow optimization

Manage correspondence

Set appointments

Clerical support

Organize files

Problem-solving

Prioritization

Planning

Customer Service

Troubleshooting

Clerical Support

Quality Assurance

Document Control

EXPERIENCE

11/2020 - Current

Administrative Assistant / BLACKJACK GRASS CUTTING & FENCES - Bay Saint Louis, Mississippi Established an online presence by developing a comprehensive website and creating engaging Facebook pages, enhancing the company's visibility and customer engagement. Implemented a new filing system for document management, significantly improving the efficiency of document retrieval and organization, which was adopted company-wide. Prepared and edited proposals for new business opportunities, ensuring all submissions were polished and professionally presented, contributing to successful business acquisitions. Managed the flow of incoming and outgoing emails, directing messages to the appropriate parties, and ensuring clear and effective communication within the company.

Transitioned company operations from a paper-based system to a digital format by creating and maintaining a detailed spreadsheet workflow, increasing productivity and data accuracy. Set up the company domain and email system, establishing a professional communication infrastructure that facilitated internal and external correspondence.

IT Service Desk Tech / USCIS - Stennis Space Center 02/2024 - 07/2024 Diagnosed and resolved a wide range of technical issues for end-users, ensuring minimal disruption to daily operations and maintaining high levels of customer satisfaction. Configured, installed, and maintained hardware and software systems, optimizing performance and reliability while ensuring compatibility with existing infrastructure. Managed user accounts, permissions, and access rights, ensuring secure and efficient system usage while preventing unauthorized access.

Implemented and regularly updated IT policies and procedures, maintaining compliance with USCIS standards and industry best practices.

Provided comprehensive technical support and training to staff, enhancing user proficiency and productivity, and reducing the frequency of recurring technical issues. RCA / USPS - Bay St Louis 06/2021 - 11/2021

Ensure accurate and timely mail delivery to designated addresses, maintaining the integrity of the postal service. NB

Collect packages from customers for processing, ensuring all items are properly documented and handled with care. Organize and categorize mail for efficient distribution, streamlining the sorting process to meet delivery deadlines. Verify addresses and correct any discrepancies before delivery, maintaining up-to-date records to ensure successful mail routing.

Maintain records of delivered and undelivered mail, documenting any issues or exceptions for follow-up and resolution.

CERTIFIED TRAINER / Kenjo Markets - Maryville, Tennessee 01/2017 - 01/2018 Conducted comprehensive training sessions for new hires, ensuring they followed the established training curricula and gained necessary skills for their roles.

Developed and prepared detailed training materials to facilitate continuous learning and professional growth for employees, adapting content to meet evolving needs. Utilized a diverse range of teaching methods, including hands-on activities and multimedia techniques, to keep training sessions engaging and effective for all participants. Addressed and resolved customer complaints promptly, ensuring customer satisfaction and processing returns and credits efficiently.

Coordinated with team members to assess training needs, evaluate program effectiveness, and implement improvements to optimize employee performance and development. BAR MANAGER / Daquiri Hut - Lockport, LA 10/2014 - 05/2016 Supervise daily bar operations, ensuring compliance with health and safety regulations while maintaining high standards of cleanliness and organization.

Manage inventory by optimizing stock levels, coordinating orders with suppliers, and implementing cost-effective purchasing strategies to minimize waste and maximize profitability. Develop and implement comprehensive staff training programs to enhance service quality, improve employee performance, and foster a positive work environment. Oversee financial transactions by monitoring budgets, controlling expenses, and analyzing sales reports to ensure financial stability and growth.

Create and maintain a welcoming atmosphere by engaging with customers, addressing concerns promptly, and fostering customer satisfaction and loyalty through exceptional service. GENERAL MANAGER / Cheers Sports Bar - LaroseL, LA 04/2010 - 09/2014 Achieved a remarkable 46% increase in single-year sales, establishing a new record companywide and significantly enhancing revenue.

Overhauled departmental structures and introduced advanced customer service techniques, resulting in substantial improvements in bar sales performance and overall customer satisfaction. Held staff accountable for adhering to strict operational guidelines, maintaining brand standards, meeting customer service expectations, and following company policies, ensuring consistent high-quality service. Spearheaded cross-functional projects, identifying and addressing complex business challenges across various areas to drive operational efficiency and problem resolution. Prepared comprehensive payroll and maintenance budgets for review and approval by corporate management, while managing all facets of bar operations, including administrative and bookkeeping responsibilities. EDUCATION

BACHLORS OF SCIENCE: CYBER SECURITY Expected in 05/2026 Southern New Hampshire University

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