Accounts Receivable Customer Relations
Resume:
Debra L. Johnson
Lakeland, FL *3810
Phone: 863-***-****
Email: **************@*****.***
Ability Summary
Recognized strengths in customer relations and/or maintenance along with providing administrative assistance to all levels of management and employee staff on related accounting and inventory transactions.
Intermediate knowledge of Microsoft Outlook, Word, Excel, Power point.
Extensive knowledge and experience with field specific software. Example: Great Plains, SAP, Norand/Intermec.
Excellent communication skills with management, customers, field, and office personnel
Ability to quickly and effectively solve customer challenges.
Southern Glazer’s Wine & Spirits ~ 1/07/2019 to 4/25/2025
QA Specialist: This position involves conducting daily call and case calibration to review performance, sharing calls to provide training, giving recommendations for agents, working with management for coaching and training, making process improvements, handling incoming calls, staying updated on state-specific requirements, monitoring and evaluating calls, and identifying knowledge gaps. Other duties may also be assigned.
Licensing: This role involves guiding customers through the new account documentation submission processes for all States, manage all salespersons changes, answering account inquiries regarding beverage licenses, managing supplier and sample withdrawals, electronic imaging, and other related tasks.
E-Comm: This position involves guiding customers through the self-service portal, resolving issues, answering inquiries, and following company policies. Resolve internal and external customer issues by returning/acknowledging phone calls and emails in a timely manner and providing responses and resolutions in a reasonable amount of time.
Generalist: This position involves guiding customers through a self-service portal, assisting customers in all States with key back-office processes (e.g., accounts receivable, order processing, customer service, etc.), resolving customer issues, answering account inquiries, processing orders, managing calls, and communicating with sales force and customers. Other duties may be assigned.
A/R: This position involves assisting customers with various back-office processes, such as accounts receivable, order processing, and resolving customer issues through timely communication and providing resolutions. It also includes working with Credit Corrections to secure product credits, researching accounts, processing payments, following up on customer collections, collaborating with Sales Force and Accounts Receivable, providing documentation for audits, maintaining communication with Sales Force and employees, processing returns and pickups, and performing other assigned duties.
Revenue Specialist II - 08/2017 to 1/2019
Florida Department of Revenue GTA Alachua, FL
• Reviewing and ensuring the information filed on tax returns conforms to the instructions, rules and statutes that govern the individual taxes.
• Issuing the correctly computed bill, credit or refund.
• Verifying the correct payment(s) are applied to the accounts and returns.
PBX/ER Night Registration - 04/2016 to 07/2017
Seven Rivers Regional Medical Center Crystal River, FL
• Operates switchboard to relay incoming and outgoing calls to appropriate areas of the hospital. Pages personnel over the paging or beeper system. May alert cardiac arrest team, initiate disaster call or other emergency procedures for the hospital. Complete Daily Physician On-Call Schedule for 3.5 day shift.
• ER Responsibilities remain the same for switchboard with added responsibilities to perform the
registration of ancillary, emergency department and ambulatory surgery patients.
• Ensures that demographic/financial information is obtained in a timely manner and completed and processed according to department policy and procedure.
Operations Coordinator/Customer Relations - 02/2009 - 04/2015
Lakeland Animal Nutrition Lakeland, FL
• Assisted Plant Manager in securing Bulk Ingredient Orders and Deliveries. Complete all necessary forms and weights at Delivery check in and out.
• Maintained Monthly &Yearly Tonnage and Emissions spreadsheet used to report Emissions for
Lakeland Animal Nutrition facility to the EPA.
• Provided administrative assistance by working with management and department staff on related accounts receivable, research and problem solving, invoicing and inventory transactions. Handled all walk in customer.
• Processed daily sales by reconciling daily cash receipts and load variances. Handle cash and check deposits.
• Helped Employees stay on track by overseeing their work and analyzed their performance and work activities and suggested / implemented changes which made the output more effective.
• Supported sales reps in opening new accounts and upgraded existing service.
• Quickly and effectively solved customer challenges.
Customer Service Associate (CSA) - 07/2006 - 04/2008
Tingue, Brown & Company (Winter Haven Branch) Peachtree City, GA
• Administrative assistant and customer service associate worked with department staff on related accounts receivable, order entry, research and problem solving, invoice and inventory transactions.
• Assisted employees to stay on track with work activities and suggested / implemented changes which made the output more effective.
• Supported customers and sales representatives in opening new accounts and upgrading existing
service.
Assistant Plant Manager/Customer Relations - 09/2003 - 10/2005
Lakeland Animal Nutrition Lakeland, FL
• Collaborated with Plant Manager in securing Bulk Ingredient Orders and Deliveries. Completed all necessary forms and weights at Delivery check in and out.
• Maintained Monthly & Yearly Tonnage and Emissions spreadsheets used to report Emissions for Lakeland Animal Nutrition facility to the EPA.
• Furnished administrative assistance by working with management and department staff on related accounting duties, research and problem solving for accounts receivable, invoicing and inventory transactions.
• Handled specific Corporate Bulk Accounts (10-15) as an extended customer courtesy and to
complement our sales force.
• Processed daily sales by reconciling daily cash receipts and load variances. Handle cash and check deposits.
• Influenced employees staying on track by overseeing their work and analyzing their performance and work activities. Suggesting and/or implemented changes which made the output more efficient.
• Communicated with customers and sales representatives to open new accounts and upgrade existing service.
• Quickly and effectively solve customer challenges.
Route Accountant - 04/1998 - 08/2003
Schenck Company, Inc Orlando, FL
• Computed information for more than 5,000 individual and corporate accounts as part of a team of 100+ sales professionals.
• Processed Intermec hand-held computers. Download daily sales & truck inventory settled any & all variances with driver sign off. Uploaded next day truck sales & inventory.
• Verified & set up next day cash & check deposit.
• Provided administrative assistance by working with department staff on related accounting duties, research and monetary problem solving, invoicing and inventory transactions.
• Note: from 1990 to 1998 Held Route Accounting/Inventory Management position at Apex Distributing in Auburndale Florida. Schenck purchased Apex and moved all accounting functions to Orlando.
I will be moving to KY in June. Thank you for your consideration, have a great day.
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