Customer Service Digital Content

Cassidy Orsi

Papillion, ***** NE 402-***-**** ***********@*****.***

WWW: linkedin.com/in/cassidyannechristianwieda-orsi Summary

Versatile and detail-oriented professional with over nine years of experience in customer service, content moderation, healthcare coordination, and hospitality. Adept at managing digital content, processing insurance authorizations, and supporting front-line guest services across fast-paced environments. Known for delivering consistent, high-quality service through strong communication, problem-solving, and organizational skills. Proven ability to adapt across industries while maintaining a commitment to accuracy, efficiency, and client satisfaction. Skills

Customer Service Excellence

Effective Communication

Time Management

Conflict Resolution

Adaptability in Dynamic Roles

Team Collaboration

Digital Content Moderation

Healthcare Benefit Coordination

Microsoft Office & Adobe Suite

Project & Workflow Management

Data Entry and Analysis

Reservation and Scheduling Systems

Experience

CONTENT REVIEW ASSOCIATE INTELLIGENT CITIZEN SERVICES ASSOCIATE 08/2022 - 04/2024 Accenture Flex - Omaha, NE

Reviewed and assessed high-volume content on LinkedIn to ensure compliance with community standards and advertising policies.

Managed insurance verifications and pre-authorizations while resolving healthcare inquiries, improving response time by 75%.

Collaborated with policy and safety teams to flag sensitive material and reduce content violation rates by 70%. Streamlined moderation protocols and improved categorization workflows, reducing review turnaround by 68%. EXECUTIVE OFFICE ASSISTANT 01/2022 - 07/2022

Shalom Home Health Care - Omaha, NE

Led recruitment efforts, conducted interviews, and facilitated onboarding, contributing to a 80% increase in staffing efficiency.

Created and posted job advertisements, improving candidate engagement and application flow. Scheduled and tracked employee shifts, optimizing resource allocation, and reducing scheduling conflicts. Supported office operations by maintaining internal communication, updating personnel records, and assisting with compliance tasks.

GUEST SERVICES REPRESENTATIVE 06/2017 - 01/2022

KAJ Hospitality - Omaha, NE

Managed front desk check-ins for multiple hotel brands, prioritizing airline crews and VIPs, while ensuring consistent service quality.

Resolved real-time guest issues using live chat systems, enhancing communication, and improving satisfaction metrics. Facilitated interdepartmental coordination for room readiness updates, reducing check-in delays by 85%. Personalized guest experiences through loyalty program management, and cross-property service excellence. GUEST SERVICES REPRESENTATIVE 06/2015 - 06/2017

White Lodging Hospitality - Omaha, NE

Oversaw guest interactions across Hilton, Marriott, and Holiday Inn properties, supporting high-volume reservation systems.

Implemented streamlined check-in processes for airline crews, cutting wait times and improving service flow. Coordinated with housekeeping and maintenance to ensure timely room updates and guest issue resolution. Managed multi-channel guest communications, including phone, chat, and in-person requests, ensuring consistent service delivery.

Education

St. Charles Community College - Cottleville, MO Associates Music, 05/2015

Awards

Lettered in Color Guard, Concert Band, Varsity Show Choir, and DECA at Papillion LaVista High School Lettered in Marching Band, Jazz Band, and Concert Band at Veritas Christian Academy References

Geoffrey R Hume, Accenture, ********.*.****@*********.***, 510-***-**** Barbara Eloge, Accenture, 402-***-****

Sheri Dougherty, Accenture, *****.*********@*********.***, 949-***-**** Hobbies and Interests

Photography

Music

Traveling

Sports

Hanging out with my husband and my children

Languages

German, C1-C3

Desired Position

Customer Service Representative

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